From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Ordered weatherstrip seals for '62 thunderbird, came in on time; right as it was done being painted.
I have been looking for some parts that only here has and with good price.
I ordered a few hundred worth of parts from Mac's and some parts got back ordered. I never received them but paid for them as it was enough to get 'free' shipping. Have called several times (and tried to call but on hold for hours at a time) and been told "still on back order", "it's because of the pandemic" etc. etc.
Now today I am told my order was merged, then deleted, no refund, no communication, nothing. Poof. Money / parts / time - gone.
NOW the company is Eckler's which USED to be good as well - but there's some kind of serious problem with this company - I.E. Crap service.
Fine, keep my money, don't get me my parts, treat me poorly - I'll not be back - there are plenty of other companies that sell vintage Ford and Chevy parts. Goodbye!
Was expecting the mirror to come with the screw that attaches to mirror bracket holder
Every thing went perfect. Delivered in a timely manner, and product was what wa listed.
Hello. I purchased a 1972 Dashboard and the product arrived on time. However, the dashboard feels very flimsy. Please take extra caution when installing it into your car. Also, the dashboard has some design flaws. And lastly, I did not receive my military discount during checkout.
I am completely satisfied with my purchase. It is exactly what I hoped for.
Very easy site to navigate. Fitment tool was accurate.
Rep. Very friendly and knowledgeable very helpful would buy at Eckler's again
Thank you, the purchase procedure and the shipping went very smoothly. Parcel arrived a day early. The Console meets my expectations. I'm in Canada, and have to ship to a U.S. address, (parcel pick-up location), that's the only glitch... hope that someday you return to shipping to Canada.
Found our parts quickly and received them in record timing.
Not sure on product yet but please stop the emails. Been recieving 3-4 emails a day. Ridiculous
Very helpful emailed me when my item was in stock
Well satisfied!
Came well packaged and faster than expected to arrive
While Arthur was incredibly helpful in selecting the best frame connectors and place my order, I have asked 3 or 4 times for tracking information. I have yet to get a straight answer if my parts have even shipped let alone when I may see them.
I just keep getting "between 4/9 and 4/12
It is now 4/10 and I still don't even know if our when they will ship.
Good fI got the wrong part however the louvers seem ok and will keep them and see how they look? I really needed the bulb housing.
ANYTHING I need for my model A Ecklers has!.fast shipping.good prices and very easy shopping.highly recommended!.thank you
Very good will come again I will oder Again very soon your prices are very nice
Very good, very informative on the info that was given. If not I possibly would've bought the wrong part. Thanks again for the help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members