From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very easy transaction fast shipping no complaints thus far
My package arrive on time but the merchandise was damaged from shipping. The entire package was damaged including a very large hole in the middle of the shipping box. Obviously, the package was abused and thrown around. There were no insulation to protect the merchandise. Ecklers should do a better job packaging. I have to spend time to return the merchandise plus the downtime.
I like the product however shipping was too high considering the weight and size of the product.
Some times hard to navigate catalog. Parts are not in any real order.
Frame replacement part arrived early. The only weird thing was that the website said the part would not fit my specific truck even though the manufacturers website said it was the correct part
One of the parts I received was incorrectly labeled. It's delaying my progress a little bit, but the customer service rep made it right, so no big deal.
Delivery was as advertised. No issues. All good. Bars fit great.
I Tried to cancel my order and they was going to charge me a 50:00 dollar fee four each Item That is not Right They just lost a customer
Very, very, very, vey, very good.
The man I dealt with has made Ecklers my first go to for parts as usual from now on. He was very courteous and very helpful.I needed a water pump gasket to finish my project. He helped with a rather
Unusual circumstance and I was quite happy and satisfied. He is a quality asset to your business.
I purchase often and this was just a little gasket which I received and needed. Please thank him for me.
Called Eckler's with some technical questions which they promptly answered, asked if it was in stock, got a shipping estimate, and ordered. Arrived 3 days later well packed and undamaged. I have yet to unpack and install the radiator, but pleased with the transaction so far.
Excellent price,, I just got the tail lights and the quality looks great đź‘Ť
Shipped in a timely manner but 2 of the pieces are wrong. But it's being taken care of, I'm gonna miss my 4th of July show, but things happen.
Everything is great except I was surprised to see the the power window motor did not come with the gears. Now my customer has to wait another week to pick up his car, but other than that everything seems to work fine.
Great very helpful p arts are there and will be shipped right away.- knew how inportant my car was to me.
Found the part needed, delivered before estimated date, and it was the correct part! Everything better than other part stores I've been to
Great service! One mirror arrived detached from base and Eckler's sent a new one as soon as I started my return
Bad experience im a first and last time customer. My package got mis placed and I didn't receive it intill 2 weeks after I ordered it.not happy.
Easy and quick ordering and good description of the parts to make sure they were what was needed.
Easy to order and check out. Fast shipping! Will definitely be buying any other parts I need for my 1979 Camaro from Ecklers!
Good shopping experience with this company so far. I have made several purchases and everything has been fine.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members