From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Website easy to navigate, item in stock and reasonable expedited shipping cost.
Great website easy to use. Super Quick shipping. Good product. Exactly what I was looking for.
The parts you sent me are not even close to the parts I ordered. How do I get a refund? These shackles will not fit a 32 to 48 Ford. They are for a much larger vehicle.
Purchased windshield for 70-72 Skylark coupe. Had to make appt with shipper, which also worked out fine. They gave me a window and honored it.
Amazing quality but it is 100% different than the factory colors and patterns there is no stripes on the middle section and it is a solid cherry red rather than a burgundy… I got mine on open box so I didn't mind the disappointment when realizing the colors were completely different but if I was to pay full price I would have returned the product just make sure you are ok with the design by maybe asking customer service for a picture of the product rather than trust the sample photos shown on the product page
Great and trouble free. Easy ordering and fast shipping. Highly recommend
Excellent………………………………………………………………………………………………………..
Was really easy ordering and receiving my parts, had everything I needed
I have a PO Box. It seems a lot of online sales has difficulty with this (e.g., their websites do not explicitly state that they cannot ship to PO Boxes). As a result, I list my address with both the PO Box and my house's physical address. Although every other online sales company is able to handle this, apparently Eckler cannot. As a result, you canceled my order. Please note that your service rep stated that the issue is that I listed my PO Box first and then my physical address; I guess this is too much for your sales folks to manage (note that UPS and FedEx have no issue with this). Please understand that you are not the only company that sells the products that I'm interested in. Accordingly, I will order from a company that can ship my order.
Hello Russell,
I am sorry to hear that your order was cancelled I apologize for any inconvenience this has caused you. We do list under our FAQ's that we unfortunately do require physical addresses for delivery but not billing. It looks like my Customer Op's department called and left you a voicemail and also emailed you going into further detail regarding this as well. I have added a voucher to your account as a small token of our apology, and you can use this voucher online or over the phone with one of our Sales Techs. We hope that you will continue to do business with us in the future.
Thank you,
Allison EXT 1896
Very good experience. He took his time to ensure that order was correct and willingness to assist with future orders.
As above. Would recommend others to use them if they have your product.
Same great parts and service that keeps me a customer. Quality is excellent.
I've had great experiences in the past with Ecklers. After receiving a new catalog in the mail about 2 months ago. I started shopping for my next order to place for my car. Once I selected items to order. I went online to place my order. To then find out that of the 9 items that I was shopping for only 4 of them were in stock. 1 item I had to decrease quantity to 1 to even get the item.
Also the pricing in the catalog was not correct compared to on line. The catalog pricing was cheaper across the board from about 25% to 150% higher depending on the items. A little frustrating to say the least.
Hey Mark,
Thank you for taking the time to write this review, I have looked into your recent order and your account. I completely understand your frustration regarding your order. We have discontinued the Ecklers catalogs to prevent from sending old ones out and this exact situation occurring. Please continue to use the website to see the most updated inventory of items and pricing. Keep in mind we are still working on Ecklers inventory and getting suppliers for all of your restoration needs. If you are ever in doubt do not hesitate to call our Sales Techs who can see inventory in our system and offer the best promotions we might have available at that time. I have also issued you a voucher for your inconvenience that is good for 1 month and can be used online or over the phone.
Thank you,
Allison
The part arrived on time and was very easy to install. I was pleased with the experience.
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Quick and easy to order. It was shipped just a few hours after ordering.
I had to cancel my order! No help or solution proposed to get the part! Second order! Second time!
Hello Fabrice,
I called the phone number associated with this email and account and the person who I spoke to did not know what I was talking about, so hoping this message reaches you instead. I called to verify that you did receive your product since it did get shipped by the manufacture and was delivered on 10/21 and received by the front desk per the tracking. You should of received a tracking # via email as well, I apologize for any confusion regarding this order. If you require further assistance please do not hesitate to reach out to us!
Thank you
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Albert,
I have found your recent order for the Rear Spring Shackle kit, I see you spoke to customer service on 10/24 and they setup a return for you with a discounted fed ex return label. We were waiting on photos to be uploaded for the return but I went ahead and overrode that request so you should receive the email with your fed ex label before the end of the day. Once the return is scanned by Fed Ex your refund will be issued within 3-5 business days, If you require additional assistance please do not hesitate to reach out to us.
Thank you,
Allison