From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Ordering was easy and getting updates of all the products that are on sale is awesome.
A customer service rep called me back in regards to the issue I had placing the order and using a coupon. They rectified the issue. Thank you
It didn't give me the 10.00 credit email i signed up for. Also it was hard to locate items that fit a 1931 AA truck. I had to change to a car to find the items
The passenger side fit like a glove. It's perfect.
The driver side does not fit my 1971 Convertible. I modified it and maybe made it work. Will see after some driving.
The window sweeps are great my only problem is the box was busted open and all the staples that are required to install 2 of the sweeps were missing...
My experience with Ecklers was excellent. Easy to order and easy to receive. Took 4-5 days or less on every order and I live in the Socialist State of California. Thank You Ecklers
It took awhile, but received my shipment. Thank you, can wait to install.
I want to be a frequent buyer of parts for old cars. Would it be possible to receive a special discount on future purchases? Thank you very much. Best regards, Henry Rivera (I live in Pereira, Colombia)
Cust service, packaging of item all good. Item is a decent repro. Definitely some variance from original. Overall I'm not going for a restoration so I can live w it. Thanks.
Received my order and it arrived in a timely fashion. Thank you very much
Overall good service and parts are well made was packaged well
I was at a dead end year and model searching for a part for my project so I thought about cross platform from a truck to a car. The staff at Eclklers went above and beyond got me all the measurements for the part and it was determined that this would work. Quite refreshing to have a first time experience like that with a company. Well done Ecklers my first Time experience turned to my first call choice in the future!
They lost my order, the tracking number link said the order was never sent. It was being shipped to me from one of their suppliers. I called and they sent a replacement which they charged me for and sent another email that had return authorization that was needed to send back the 1st one should it show up. When the second one showed up three weeks later I went back through the thirty or so marketing junk mails. They send as many as five "marketing" emails a day with headings like "about your recent purchase". I typically have multiple orders in process with them so this gets quite overwhelming.
I finally find the return authorization email and there isn't a shipping label link as it says there is, so I call again to customer service. They needed to know the tracking number of the order I want to send back for credit as the return authorization or original order number isn't good enough for them. Turns out there are two tracking numbers on the box, one fedex the other usps. They didn't know how to work with that. At one point I asked if there was someone else I could talk to and was given then option. I was quite frustrated with this endeavor and shared that with the gentleman that was helping me. I asked him to take me off any marketing email lists as they only confuse the entire experience, especially with multiple orders and dealing with a return.
After quite some they sent me another email with the proper return shipping label. Within minutes of receiving the complete return email my inbox got flooded with dozens of repetitive "Ecklers Delivery Confirmation" emails. They never stopped so I had to block them and report them as junk. I'll follow up in a week and hope I don't have to fight for a refund but I suspect they will be as hateful and retaliate even more over money when they get hostile when trying to return something that I never should have had to deal with in the first place.
What company uses their marketing email as a weapon? I recommend never doing business with them as they haven't a clue what they are doing and are spiteful when asked to be accountable.
Good phone skills and knowledge of product. Unfortunately I have several months to receive the seat covers that I have paid for.
Good over all experience took a little while to ship in my opinion and the emails after ordering are a bit ridiculous but other than that good store
Online chat with Nathan and Chase. Very nice and courteous. Hopefully my order is what I've been looking for. Couldn't find it elsewhere. Cudos to Nathan!
Had to return my item set the project back at least a week. You need to have best quality parts at lowest price to get my vote. Do better.
Mike is very good to talk with and informative on his products
Found what i wanted quickly, it was in stock and is on the way quickly.
Very poor chargwd for door paneks i never recieced, then replacemts were not what I ordered, cost me 525.00 to cancel anda reschedyke ahippibg for tge car
Hey Doug,
Hope all is well with you, it was great getting to talk to you and resolve this issue keeping fingers crossed thy lay out for you and you are good to go come Monday! If you need anything additional you have my number.
Thanks,
Allison EXT 1896
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Matthew,
I just left you a voicemail going into detail regarding your review. If you need me to setup that hardware request I would be happy to do so, you can give me a call back at ext 1896.
Thank you,
Allison