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eCampus.comReviews 3,757

4.2

From the business

Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.


ecampus.com
Lexington, Kentucky
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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,086
shipping
2,086
quality
2,087
This company responds to reviews on average within 13 days

Instant Feedback

17,046 reviews
Alabama
1 review
0 helpful votes
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Great product!
October 10, 2024

The product was in very good condition. The product description was accurate

Date of experience: September 30, 2024
New Jersey
1 review
0 helpful votes
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Book rental
October 10, 2024

Very good service shipped fast. I think that the book came in fantastic condition.

Date of experience: September 30, 2024
New York
1 review
0 helpful votes
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Great Delivery Time
October 9, 2024

It arrived on time and in great condition. It has honestly everything that I need for my College Physics class.

Date of experience: September 29, 2024
Georgia
1 review
0 helpful votes
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Book
October 9, 2024

I like the fast and great service. I will surely order again without hesitation. Kep up the great service. Way to go

Date of experience: September 29, 2024
Florida
1 review
0 helpful votes
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First timer
October 8, 2024

Fast easy I would order and sell to the site. First time hearing about them

Date of experience: September 28, 2024
Michigan
1 review
0 helpful votes
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Availability
October 8, 2024

This site had available
Book needed at affordable solution.

Date of experience: September 28, 2024
Erin C. — eCampus.com Rep
10 months ago

Thank you for shopping with us! -eCampus

Colorado
1 review
0 helpful votes
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Wrongly advertised..
October 8, 2024
Updated review

This was such a disappointment. I hope future book purchases are not as deliberately deceitful.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 28, 2024

Thank you for the opportunity to price guarantee!
September 11, 2024
Previous review

Thank you for the opportunity to price guarantee!

Date of experience: September 1, 2024
Virginia
1 review
0 helpful votes
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Terrible.
October 8, 2024

Customers should not be charged $10 shipping fee for digital access codes on ebooks. They should not then be charged another $10 shipping if they need to return the digital book. Don't use ecampus.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 28, 2024
Alabama
1 review
0 helpful votes
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Good
October 7, 2024

Good ahahahahahahahahahahahahahahahahahahahahahahahahaha

Date of experience: September 27, 2024
Colorado
1 review
0 helpful votes
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No package ever arrived-negative stars
October 7, 2024
Updated review

Not a good experience. Still have not received the package. I had to do all the legwork when talking to the representatives pointing out the lack of notification on shipping as well as the number of days since movement. Requested a full refund. We shall see if it comes in the next 3 to 7 business days. Otherwise I'll be disputing with the bank.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 27, 2024

Price and shipping are important
September 20, 2024
Previous review

Price and shipping are important

Date of experience: September 10, 2024
New Jersey
1 review
0 helpful votes
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Good
October 7, 2024

Good good good good good good good good good good good good good

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 27, 2024
New York
1 review
0 helpful votes
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Purchasing was fine. I would rather have an option to buy a used book.

Date of experience: September 27, 2024
North Carolina
1 review
0 helpful votes
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Great
October 6, 2024

My experience was good. The book came as new, well packaged, and arrived early.

Date of experience: September 26, 2024
California
1 review
0 helpful votes
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Unsatisfied with customer service
October 6, 2024

One of my books shipped on time and the second didn't. I received the first book about a week after ordering and the second didn't ship until after 9 days from ordering. The customer rep I spoke to also didn't help and tried to tell me that I was confused about shipping times. I chose the "ship working 3-5" days and it shipped 9 days after.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 26, 2024
Texas
1 review
0 helpful votes
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Arrived quick and in good condition
October 6, 2024

Rented a book and it was shipped within a few a days, rental was pretty cheap as well. The book was also in good condition if not almost new.

Date of experience: September 26, 2024
New Jersey
1 review
0 helpful votes
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Fast Delivery
October 6, 2024

I was thrilled that I was able to find an online company like eCampus that could do overnight delivery.

Date of experience: September 26, 2024
Georgia
1 review
0 helpful votes
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N/a
October 5, 2024

My Experience has been great and will order again if I have too.

Date of experience: September 25, 2024
California
1 review
0 helpful votes
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Cannot be trusted
October 5, 2024

I ordered a textbook for rental. It did not arrive even after the expected delivery date, and tracking information was not working. I waited patiently, thinking there was a delay. I followed up with an email to Customer Service, which just sent me an automated reply telling me to check the tracking number. I chatted with Customer Service, and the agent supposedly checked my order number and told me that it should be delivered the following day. I waited two more days and there was no delivery. I contacted Customer Service again via chat, and this time the agent said the item must have been lost in transit. I did not receive fair customer service for this order and no longer trust this company.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 25, 2024
California
1 review
0 helpful votes
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Very nice book and fast shipping.
October 5, 2024

I would definitely recommend this company. I rented a book for my daughter's college class. It looks like it is brand new. I am very happy with the rental cost. Shipping was fast.

Date of experience: September 25, 2024
California
1 review
0 helpful votes
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Just what we needed
October 5, 2024

Were on the hunt for a used textbook of a particular edition. These guys had just what we needed. We chose to buy the used book vs rent it. Arrived as described, pretty quick shipping. Not cheap, but less expensive than new!

Date of experience: September 25, 2024
Erin C. — eCampus.com Rep
10 months ago

Thank you for shopping at eCampus!