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The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.
This summary is generated by AI, based on text from customer reviews
Ordered theee weeks ago, and the order still not fulfilled and textbook still not delivered. Not happy.
I paid for expedited shipping but didn't recieve the book any sooner. It was super expensive to rent but this was the only plane I could find the book in hard copyso had no choice if my son needed it.
I bought it, it arrived quickly. Not much else to say in decent condition but frankly overpriced even for a rental.
This site has repeatedly charged my classmates and myself for text books that in fact are not for sale.
Your business practice of posting materials sold months ago. Thankful it was posted on my schools information pages so other students don't wait weeks for a book that was never for sale. Twenty nine students have posted their troubles with your site.
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It was easy to find what I needed and they didn't cost a lot of money for the books I needed.
I received a notification that "oops" - we don't have the book we advertised, sorry!
You can't purchase or rent a textbook without creating an account, and that's partly just me hating when I have to create an account for every single online interaction or purchase. I also wasn't able to use a discount code that was displayed on every page, which turns out it was not available for use on most major publishers' textbooks, nor for rentals. I don't think I'll ever be satisfied with textbook prices; they always seem exorbitantly high, especially considering resale is the tiniest fraction of purchase price.
Why do I need to create an account to buy a book? Additionally, I got a few pop-ups prompting me to enter a certain code for a discount, but then upon entering the code, it said it wasn't valid. Why even give me a code if it is not going to be honoured? If I navigated away from the payment process, I would have to start all over again. Very frustrating.
Site said book should ship within 2-3 business days. Once ordered, status showed "awaiting shipment from trusted partner". For two weeks. During the wait, the site was unable to provide any more specifics, or cancel the order because it was "in process". Finally received the book weeks after I ordered it, but too late to use in the class for which I needed it. Was able to get a partial refund once I received it and sent it back. Support was polite and did what they could as individuals within their policies. Book arrived in good condition once it finally arrived. I'd only order from the site again if it was a month in advance of when I needed it.
The site advertised that I would receive my books within 3 to 5 days and in actuality it took over two weeks to receive the books I needed because they didn't have any in stock, but I should have read. Print is what customer service told me.
The website is useful. The book was in perfect condition. And the book came quicker than I expected!
Boom arrived on the and was brand new. Will use them again. Was cheaper
Your service makes it look like you have the books in stock, but you don't. Then you fail to inform the customer how long it will take to get delivered. I paid for next-day delivery and got the book about a month after I ordered it.
I've been ordering books from eCampus throughout my entire 4 year program and ordering is easy and eCampus always has the books I need.
ECampus always has the textook I need. User friendly site, usually has the lowest prices.
I ordered the book and 2 days later it was here! It also came in brand new condition.
It could be faster. I have waited too long- twice longer than my expectation. I typically order the book from Amazon.
Thank you for shopping with us! -eCampus
The used textbook I received was in good shape. I was given a 7 day electronic version while waiting for book. My book arrived in 8 days, so there was one day that I had no access to the textbook. Other than that everything was great.
Thank you for your feedback and for shopping at eCampus!
The product was in very good condition. The product description was accurate
Answer: You can write or highlight in book as long as it less than 1/3 of the page/book.
Answer: Unfortunately, the ebook version of this bundle does not include the access code. Access codes are one-time use only, and are only provided with New versions.
Answer: Ecampus.com does not honor their payout times. I've been waiting 8 weeks now and still have not received payment. They also do not honor the method of payment you choose. I chose direct deposit to ensure fast delivery of the payment. They instead have decided to mail me a check, which I still have not received. Do not sell your used textbooks to ecampus.com if you actually want to receive reimbursement for them.
Thank you for your feedback! -eCampus