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eCampus.comReviews 3,756

4.2

From the business

Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.


ecampus.com
Lexington, Kentucky
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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,086
shipping
2,086
quality
2,087
This company responds to reviews on average within 13 days

Instant Feedback

17,043 reviews
New Hampshire
1 review
0 helpful votes
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Excellent
October 23, 2024

Condition was even better than expected. Arrived in a reasonable amount of time.

Date of experience: October 13, 2024
California
1 review
0 helpful votes
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Three weeks, textbook still not here.
October 23, 2024

Ordered theee weeks ago, and the order still not fulfilled and textbook still not delivered. Not happy.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 13, 2024
New Jersey
1 review
0 helpful votes
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I paid for expedited shipping
October 21, 2024

I paid for expedited shipping but didn't recieve the book any sooner. It was super expensive to rent but this was the only plane I could find the book in hard copyso had no choice if my son needed it.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 11, 2024
Georgia
1 review
0 helpful votes
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College Textbook
October 21, 2024

I bought it, it arrived quickly. Not much else to say in decent condition but frankly overpriced even for a rental.

Date of experience: October 11, 2024
Erin C. β€” eCampus.com Rep
10 months ago

Thank you for your feedback! -eCampus

Michigan
1 review
0 helpful votes
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Scam
October 21, 2024

This site has repeatedly charged my classmates and myself for text books that in fact are not for sale.
Your business practice of posting materials sold months ago. Thankful it was posted on my schools information pages so other students don't wait weeks for a book that was never for sale. Twenty nine students have posted their troubles with your site.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 11, 2024
Ohio
1 review
0 helpful votes
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Na
October 21, 2024

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eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 10, 2024
New York
1 review
0 helpful votes
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Great experience
October 21, 2024

It was easy to find what I needed and they didn't cost a lot of money for the books I needed.

Date of experience: October 9, 2024
West Virginia
1 review
0 helpful votes
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Never received order
October 18, 2024
Updated review

I received a notification that "oops" - we don't have the book we advertised, sorry!

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 8, 2024

Page flagged not secure by my VPN
October 1, 2024
Previous review

Page flagged not secure by my VPN.

Date of experience: September 21, 2024
California
1 review
0 helpful votes
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You can't purchase or rent a textbook without creating an account, and that's partly just me hating when I have to create an account for every single online interaction or purchase. I also wasn't able to use a discount code that was displayed on every page, which turns out it was not available for use on most major publishers' textbooks, nor for rentals. I don't think I'll ever be satisfied with textbook prices; they always seem exorbitantly high, especially considering resale is the tiniest fraction of purchase price.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 7, 2024

Why do I need to create an account to buy a book?
October 3, 2024
Previous review

Why do I need to create an account to buy a book? Additionally, I got a few pop-ups prompting me to enter a certain code for a discount, but then upon entering the code, it said it wasn't valid. Why even give me a code if it is not going to be honoured? If I navigated away from the payment process, I would have to start all over again. Very frustrating.

Date of experience: September 23, 2024
Texas
1 review
0 helpful votes
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Site said book should ship within 2-3 business days. Once ordered, status showed "awaiting shipment from trusted partner". For two weeks. During the wait, the site was unable to provide any more specifics, or cancel the order because it was "in process". Finally received the book weeks after I ordered it, but too late to use in the class for which I needed it. Was able to get a partial refund once I received it and sent it back. Support was polite and did what they could as individuals within their policies. Book arrived in good condition once it finally arrived. I'd only order from the site again if it was a month in advance of when I needed it.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 7, 2024
Florida
1 review
0 helpful votes
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Horrible
October 16, 2024

The site advertised that I would receive my books within 3 to 5 days and in actuality it took over two weeks to receive the books I needed because they didn't have any in stock, but I should have read. Print is what customer service told me.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 6, 2024
California
0 reviews
0 helpful votes
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The website is useful. The book was in perfect condition. And the book came quicker than I expected!

Date of experience: October 5, 2024
California
1 review
0 helpful votes
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Criminal Evidence
October 15, 2024

Boom arrived on the and was brand new. Will use them again. Was cheaper

Date of experience: October 5, 2024
Missouri
1 review
0 helpful votes
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πŸ‘
October 13, 2024

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Date of experience: October 3, 2024
Virginia
2 reviews
0 helpful votes
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Not satisfied
October 13, 2024

Your service makes it look like you have the books in stock, but you don't. Then you fail to inform the customer how long it will take to get delivered. I paid for next-day delivery and got the book about a month after I ordered it.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 3, 2024
California
2 reviews
0 helpful votes
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ECampus always has the book I need
October 12, 2024
Updated review

I've been ordering books from eCampus throughout my entire 4 year program and ordering is easy and eCampus always has the books I need.

Date of experience: October 2, 2024

Fast delivery, easy ordering process
July 27, 2024
Previous review

ECampus always has the textook I need. User friendly site, usually has the lowest prices.

Date of experience: July 17, 2024
Massachusetts
1 review
0 helpful votes
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Super Quick Delivery!
October 11, 2024

I ordered the book and 2 days later it was here! It also came in brand new condition.

Date of experience: October 1, 2024
California
1 review
0 helpful votes
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Not bad.
October 11, 2024

It could be faster. I have waited too long- twice longer than my expectation. I typically order the book from Amazon.

Date of experience: October 1, 2024
Erin C. β€” eCampus.com Rep
10 months ago

Thank you for shopping with us! -eCampus

Utah
1 review
0 helpful votes
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Satisfied customer
October 10, 2024

The used textbook I received was in good shape. I was given a 7 day electronic version while waiting for book. My book arrived in 8 days, so there was one day that I had no access to the textbook. Other than that everything was great.

Date of experience: September 30, 2024
Erin C. β€” eCampus.com Rep
10 months ago

Thank you for your feedback and for shopping at eCampus!

Alabama
1 review
0 helpful votes
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Great product!
October 10, 2024

The product was in very good condition. The product description was accurate

Date of experience: September 30, 2024