eCampus.comReviews 3,755

Tried to order a book that they seemingly had in stock, only to call them and learn that they didn't have it in stock to begin with. I asked to cancel the order and get a refund. They cancelled the order, but my Paypal account doesn't show the amount I paid has been refunded. ECampus says it takes 3-5 business days to show up, however Paypal says it should have showed up right away. Paypal suggested filing a dispute, but when I told them about other people who've had similar problems with eCampus, they immediately elevated it to a claim. Now I have to possibly wait till November 26th to see my refund. Also customer service didn't seem to know how Paypal works, since an agent said they'll deny the claim because they said they issued the refund and thought that would be it. Even though I told them that a Paypal agent assured me that they didn't issue a refund in the first place, hence why the claim was started. I guess my next call will be to the Better Business Bureau since it seems like they're scamming me and others out of money.

Its now been 8 weeks since they had my book and ive been told numerous times id get a call back fro a supervisor, it never happened. They still lie as to where my book is. They claim the publisher has the book and when i call them they say they never received it. The publisher even call ecampus to find out what happened and ecampus says they sent it to the wrong address. So now their really lying as to where my book is and this is all over 5 bucks. Stay away from this scam company there are better ones out there.

I got informed that I got in the program on Friday really late and had orientation at my law school on Monday. Panic mode activated!

Law School bookstore closed for the weekend so I ordered 3 books from eCampus with Next-day Shipping on a Friday. Cost of books +$60 dollars for the shipping.

Got the first book on Tuesday evening - Already got yelled at by the professor. I understand, it happens with online shopping - you come across dishonest vendors all the time. I deserved it!

When did not get the other two books by Wednesday, went and bought them through the Law School bookstore.

Got the second book delivered on Thursday.
Got the third book delivered TWO WEEKS LATER!

Tried contacting eCampus. No response. Contacted PayPal, no help.
ECampus is a fraud. Don't buy or rent books from them.

RUN FROM THIS COMPANY! They are complete frauds! I sent in 3 APA publication books that was bought from my university's bookstore. I attend a school with over 50k students, so I do not question if they sale authentic books. I sent them to Ecampus and they said that the publisher questioned the authenticity and per their guidelines and policy the publisher would be destroying them and I get nothing, not even my property back! Bottom line they stole my books that were brand new for pure profit! I will not give up on reviews or writing them over my property, this is completely wrong!

Purchased books from a year prior, sent them back on the rental plan. They said they would not refund any of the money because they did not get them back in time and charged $400 on my credit card that was used in my prior purchase. I don't use the card ever because the interest rate. Had to notify my credit card company that I did not authorize this transaction. After the credit card investigation, they removed the charge, but I still paid interest for that amount for 3 months. Beware that if you make a purchase from them to cancel your credit card after the purchase or they will freely use the card in the future!

This was my first and LAST time I will every use this site. In the past I have always used Amazon and Barnes and Noble but for this book there were no rentals available. I returned the book last week and just received an email that the book was damaged. I called and they said there was water damage and the spine was broken which is a lie. When I placed the book in the box it was in the same condition I received it in. They now want to charge me 50% more to replace it. Be aware this site is a scam - I will NEVER use them again and I will make sure I post and tell everyone the same thing. I have never had any issues at Amazon or Barnes and Noble.

This company is a scam. They say they have books even when they have no idea whether they can get the book or not. I ordered a book well in advance of a class with RUSH shipping, and then got an email a couple days before class started saying their supplier didn't have it and they didn't know when they could get it. By that time it was too late to order from anywhere else online and get it in time for my class. If these weren't textbooks they were selling it wouldn't be such a big deal, but students need to know they will get the book they ordered in time for their class.

If I could give this company 0 stars, I would. I sold a book to them in December and received an email in January stating that the book was "under review". I sent them an email stating that I want my book back, and they said I would have to pay them shipping to receive my book.
Now, 4 months later, they are saying that they never received my book, my email confirmations were in error and there is nothing they can do.
I recommend reading the reviews before conducting business with this company. I am not the first person to complain that they lie and steal from their customers.
If you want to buy or sell a book, go somewhere else. It's very likely they will just steal from you.

This is such a crappy, over priced and inefficient service. My course started on January 14th so I ordered the textbook that same day... it's a rental for over $40 for the semester ( rip off)... it has taken 2 weeks to come! I'm still waiting for the book! One week to put it in a. Box and one week to deliver it... horrible. I have had to spend 2 and half hours to go to a University library and come back to do my homework... thanks ecampus

Wish I could give them negative stars. They cancelled my husbands order 3 times but sent him a confirmation email on each order. Finally I had to order the book with a different credit card. There was nothing about the user agreement when I purchased. The semester finished, I forgot about the book. They were sending emails to the address I no longer use and then told me I'd be charged for the full price. I sent the book back immediately after I realized. Called multiple times to ask about my return, no answer, ever. Emailed them, got back to me days later saying I could only qualify for 50% back if it was received and processed in their system by 15 days past due. It was too late by the time I sent it. They took the book back, no emails saying they received it and no return. Looked online just curious how much they would've bough it back for. 5$. FIVE DOLLARS for a book they charged me 260$ for without notifying me. Currently disputing with my bank. Worst customer service I've ever heard of. Scam company.