Jason K.

Tried to order a book that they seemingly had in stock, only to call them and learn that they didn't have it in stock to begin with. I asked to cancel the order and get a refund. They cancelled the order, but my Paypal account doesn't show the amount I paid has been refunded. ECampus says it takes 3-5 business days to show up, however Paypal says it should have showed up right away. Paypal suggested filing a dispute, but when I told them about other people who've had similar problems with eCampus, they immediately elevated it to a claim. Now I have to possibly wait till November 26th to see my refund. Also customer service didn't seem to know how Paypal works, since an agent said they'll deny the claim because they said they issued the refund and thought that would be it. Even though I told them that a Paypal agent assured me that they didn't issue a refund in the first place, hence why the claim was started. I guess my next call will be to the Better Business Bureau since it seems like they're scamming me and others out of money.