Everything But The HouseReviews 794

After one successful transaction I thought Id try again. Big mistake! Out of my 5 purchased from EBTH only 1 was as advertised. Example: I purchased what was described as a Duncan Phyfe
Style table. When Inpicked thenalready paid for item it was obviously the top and bottom where married piece that where VERY different than what was photographed and advertised. The second incident was advertised as an antique onyx ring -either Art Deco or Edwardian. Haha. The setting was obviously a modern setting. Antique my@&$.
Good Bye EBTH. Id give you -1 star if I could!

I have been registered with EBTH for a long time but only occasionally do business with and ONLY as a buyer. FROM MY BUYING EXPERIENCES, I WOULD NENER SELL NOR EVER RECOMMEND ANYONE CONNTRACTING TO SELL! Customer service is anything but. Lots of lip service hardly any action. Usually ZERO communication. They simply close tickets without responding. They will charge high shipping costs and then place several purchased items in the same container WITHOUT refunding anything to the buyer. Over $200 to ship a Lionel train set already in a box? Really? Charging over $20 to pick the item up at the warehouse but $13 to have it shipped? FRAUD! There are deals to be purchased but be ready for long complicated issues when something goes wrong!

I have purchased numerous items from this site. Many, many items arrived broken. But the largest scam they have going is their shipping charges. After a few purchases I suspected they were upping the shipping costs went you check out. I started writing the shipping quote down before my final bids. Sure enough, they usually double the shipping on small items. When you call them, they give you the run around but never get back with you to discuss your issue. Then, because they have your credit card number they go ahead and charge you the higher price and send it out. I am finished shopping this site - they are crooks!

I took 7 large and in perfect condition framed pictures to them in Lexington. I did not want them sent to another city but they did it anyway. It took 4 months before they even put the items up for sale. I made a grand total of $40 off 5 of the items. 2 of them did not sell until months later and I made a whopping $6.60 off of those two prints. And they never even told me they were going up for sale which they said they would. Really wish I had never dealt with them at all and never will again.

As a buyer - I won a number of items and ok with the overall experience except for one transaction where an item I purchased from Ohio was shuttered in transit. It was carefully wrapped however a part of the stone sculpture has chipped. Beautiful piece of art that I purchased in excellent condition is now a mediocre third grade with the chip in the front. I took all the pictures and sent to customer service. They replied promptly that they will pay me half the value back for the inconvenience and file the insurance on my behalf. As I later learned filing the insurance on my behalf meant they will pocket the money they receive from the insurance. I also wander if they claimed full value of destroyed art piece or a partial refund given to me? Seems like another excellent way to make money off people. Customer service was extremely rude handling this one.
I sell lots of stuff on eBay and believe in honest description. If I were a seller I would love company that sells for me to provide as accurate of a description as possible. I noticed that their descriptions are extremely limited and contain general versus specific titles. I am a lamp collector and I see beautiful lamps sold there for pennies just because of general descriptions missing specifics. Antique Victorian banquet lamp named old lamp sold for two dollars was worth well over a hundred to a collector. This makes me question employees of the company as providing less than optimum titles for items create many opportunities for inside jobs. Seemingly they are not interested in sellling some of the items for a profit to their sellers or their company.
Lastly, moving small items to Ohio was a brilliant way to get into people's pocket even further. What happens to fragile collectibles? What happens to broken stufff? Thinking about insurance and it's not going to sellers based on reviews. Again, poor titles and description of collectables in Ohio... What happens to stuff that doesn't sell? They get all items from people hoping to sell to make money and basically pocket it in a warehouse where people loose any control over belongings. I would be interested in bidding if items were local but not bidding on items in Ohio. Many people feel that way, which limits pool of qualified buyers to Ohio residents and driving the price lower. I am thinking again of the inside jobs and how many employees have an opportunity to profit by providing poor titles and descriptions by basically stealing from people who would like to sell. I also wander if the company has local stores to sell items they don't sell during an auction, that would make a lot of sense and explain ridiculous way they handle items people submit to them.

I've ordered several times from EBTH, and never had an issue. I recently won 2 items on the app and arranged for a pickup by a friend.

A month later I contacted the friend and inquired about the items and they informed me they had forgotten to pickup the items. I contacted EBTH and asked about picking them up myself, which at that time, customer service told me I had forfeited the item and they were reselling both items and not refunding my payment.

HELLO EBTH -- THAT IS FRAUD & IT"S SUPER ILLEGAL.

Contacted Chase and easily resolved 2 chargebacks on it, but THE WORST customer service and they are literally not above breaking the law to profit more.

AVOID AT ALL COSTS

I have purchased several things from EBTH. I enjoyed searching for odd things and generally everything was as described. As others have stated shipping is expensive. So I am giving 2 stars overall and 1 star for Customer Service. Entirely robotic and impersonal. I can read your T&C myself Customer Service Representative. I was looking for help to resolve a mistake and instead I got the bedside manner of a dead fish. Good luck EBTH. It's you not me and I broke up with you via web form--how's that for 2017. Looking forward to the 404 on your site when you go out of business. Peace.

EBTH has a nice looking webpage and some good items, but the the good ends there. I won a bid on small piece of jewelry from them in early September. Their page would not generate a shipping cost estimate for me, and when I contacted EBTH, my request for a shipping cost was bounced around from agent to agent.

Each agent gave me a different answer but admitted they weren't sure what to do. It took two weeks to get me a shipping quote, which I duly paid. Then, an agent added another $25 fee on top of the shipping, and my VISA, with no explanation. I had to email/call multiple times to get them to clarify total price, after which EBTH dropped the extra $25.

It took them 10 more days to ship the item, which ended up being further delayed due to EBTH making a error on the address label. Overall it took 5+ weeks to finally ship a small item through a domestic carrier.

The only silver lining here is that the item I bought was very pretty.

EBTH really needs to get their house in order and have clear and consistent ways of handling shipping and orders.

Do not purchase from this company. I have had problems with them three times. Local deliveries weren't made for over a month and only then because I called and emailed repeatedly. Now they have sent me the wrong item. It has been ten days of emails and it is still not resolved. They seem to think I should pay to return the item. And they won't issue me a refund on my much more expensive item until the wrong one is returned. Half the time their online chat is down and their customer service is abysmal. They take 2 days to respond to an email.

I bid on a painting that had a shipping charge of approximately $21, but once I won the picture, the shipping charges suddenly went up to $156.
In their defence, they do have on the website their shipping charges can go up or down 10%, but that is 640%.
They also advertize items as paintings when they're prints. I have bought three (I thought) were paintings, but they turned out to be prints.
It is false adverstizing and they should be held accountable. If they were selling their merchandise on eBay or Etsy, they'd be required to advertise merchandise accurately instead of falsely advertising so they'll hopefully fetch a higher bid.
They are the worst, and they refuse to allow me to cancel my order.
Please think before you purchase anything from these people.

Dealing with this company for two years with declining satisfaction.
As of this year EBTH is getting very questionable about their business practices.
In the latest (and last) purchase I thought I had avoided S/H and could pick up locally.
SURPRISE, I just bought something and must have item shipped to me at almost the same cost of the small item I won.
EBTH S/H is very expensive, items are often over packaged with tape and bubble wrap and take forever to arrive to your address.
BEWARE when bidding! There is a prompt that should come up that you agree to the S/H terms before you bid. That prompt NEVER came up last night, so I thought I had avoided the S/H.
Kept waiting for the invoice and had to contact them (first time this has happened) never received it Contacted them and asked where's the invoice? EBTH sent invoice quickly after that.
Note to all, if there is NO street address, the item WILL be shipped and cost you a more than you can imagine possible.
Deleting their website after item arrives.
Reviews should tell everyone to STAY AWAY from buying anything from EBTH.
Be sure to read all the reviews before you bid.

Dad passed away with a huge house and garage full of stuff. I am the executor of his estate, but live very far away -- in another state. Mark Judge took the time to travel (1-1/2 hours) to inventory the contents of my dad's property. He was kind and patient in answering my 100 questions. Everything -- auction items, donated items, and to-be- discarded items packed up and removed from the house. Very slick operation. An answer to my prayers!