Everything But The HouseReviews 794

Bought three expensive items of jewelry. The photos were extremely misleading even though the descriptons were correct.

How they can get away with showing only a grossly enlarged pic of an item but never show you the actual size on a hand or arm. I just bought a bracelet again a very enlarged photo shows a beautiful gold bracelet which was meant for a child. Clearly not an adult's item. Be cautious. Hopefully, they will be more forthcoming and hones in their portrayal of items shipping fees and taxes are out of control.

In the past, EBTH would list at the top if the item was shipping from their warehouse in Blue Ash, OH, now it shows the local location, but the company did NOT notify users of this change. I just won a $3 item, and shipping was going to be $23. I called and explained this to the call taker, who was rude, then asked to speak to a supervisor named Kristen who was pleasant, but explained that I would be charged the $3 anyway and would have to forfeit the item. I have been buying from EBTH for over 2 years. I guess they do not value their customers in the least.

In the last 2 years I have found some amazing treasures on this site. And I mean one of a kind pieces. I've purchased many(200+) US old silver coins, pictures, sculptures, and incredible works of art. I wish they had more local sales (Dallas area). Makes buying the larger items, less of a hassle.

My only complaint with EBTH is, I burn too much time at work, on this site. Oh well, it's good to be the boss some times.

Anyone who reads this, quit bidding me up! :)

The item I won, a small pottery vase, fairly priced at about $30, was 40 miles from my home, and I had elected to pick it up. They gave a narrow window of time to pick it up. On that day, it snowed, traffic was awful, and I realized I could not make it there and back in time to pick my daughter up from school. I called and asked if I could get it the next day, and they refused and said I could have it shipped. The shipping they quoted was over $50 for a trip across town. UPS does not charge anything remotely near that to ship across town. My only choice was to abandon the deal, they would not consider a refund, I paid for that lesson. Never again!

I will never recommend this site. They may offer interesting auction deals, but I just received my first item and it was a Lladro figurine that was poorly packaged and arrived in tiny pieces. It will take months to resolve. I am waiting for an item i won and paid for a month ago and it has not arrived. I checked the status only to see it has still not shipped. What worries me is that it is a set of antique china which will probably also arrive in pieces as well. Don't waste your time with anything that has to be shipped to you. Their firm has poor quality shipping standards and very slow customer service.

Everything But The House was an outstanding company to work with in the midst of my recent move. They were responsive, attentive, and super friendly. Shouts out to the Boston location! I'll definitely be buying again.

I have bought 6-7 times and have not had any issues other than the HUGE cost of shipping. Until this one...

I bid on an item and paid for it.
I had to call twice because it never shipped.
Then I had to call twice because the UPS label just sat there.
Then I had to call because it was showing damaged.
Then I had to call again and I was promised I would be contacted with info on how bad the damage was and I was told I would be provided pictures and then at that point WE would decide if it was worth repackaging and sending back to me.

Only after i emailed did I get a response and yet even after i requested a supervisor to call me, they never did?

So now without my consent they "disposed of" an 1846 Engraving?

Save yourself the time energy and frustration and do not deal with this company. They got to big too fast and just don't care anymore

I BOUGHT 6 MATCHBOX COLLECTIBLE AIRPLANES IN BOXES TOY AND THEY SHIP IT TOO ME. Measured 10"x9""x2/12" this item cam in a 20X 24 box the item was standing up in the middle in 2 bundles of three there was 40' feet of shipping paper in the box the two bundles was wrap with one layer of tissue paper it cost almost 3 times the cost to ship this. I contacted them for a refun they said no. We buyers asume the shipping is the cheapest way not a way too make a bigger profit