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EbonyOnline

How would you rate EbonyOnline?
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North Carolina
1 review
0 helpful votes
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Best place to get wigs!
February 4, 2022

Hi everyone! This site always has the latest drops on synthetic wigs. I always receive my packages on time as well!

Date of experience: February 3, 2022
Ebony l. EbonyOnline Rep
over a year old

Kayla,

We appreacite the positive review and we look forward to hearing from you soon.

Thank you for shopping with us!

Pennsylvania
1 review
0 helpful votes
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I have a new website to order my wigs great place! Great customer service skills very nice I just love it!

Date of experience: January 20, 2022
Ebony l. EbonyOnline Rep
over a year old

Mary,
Thank you for taking time out of your day to write us a positve review it. We appreacite you valued customer!

Ohio
1 review
0 helpful votes
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Love it!
November 12, 2021

Love the hair got so many compliments. It really fits my face very well. Well order some more in the future.

Date of experience: November 12, 2021
Ebony l. EbonyOnline Rep
over a year old

Alexis,

We appreciate your honest review. Thank you for shopping with us and being a valued customer!

Arkansas
1 review
0 helpful votes
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Love love this site
August 5, 2021

Love all my wigs purchased from this company! Thank u Larrisa for ensuring my order was prompltly delivered. Shermetra Sherman

Date of experience: August 5, 2021
Ebony l. EbonyOnline Rep
over a year old

Shermetra,

Beautiful! We appreciate your honest review. We are glad Larissa was able to assist you with your order. Thank you for shopping with us and being a valued customer!

Washington
2 reviews
10 helpful votes
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I attempted to place an order with Ebonyline on 2 separate occasions. The first order was placed but apparently the items I purchased were not in stock. I didn't find this out for several days. I had to cancel that order. About 3 weeks later I placed a different order. I emailed them a few days after placing my order to make sure my items were in stock. They informed me that some items weren't so I changed the items to ones that were. I waited days to receive a tracking number but they never sent it. I again emailed them asking when the products were going to be shipped. I was sent an email reassuring me that the items were being package at that time. They said to expect a tracking number in the next few hours. I figured at this point I didnt have to babysit them anymore so I went on and waited for my package to arrive. Six days went by and no package so I looked for the tracking number in my email. They never sent it. I again emailed Ebonyline to ask about the tracking. They proceeded to tell me that they already sent the tracking info (lie). They then created a label at 9:00pm that night and sent me that tracking number. I then felt like ok maybe they will actually be able to handle sending the package at this point. No! I checked the tracking number 2 days after to see when the package would arrive. It still hadn't shipped. They never took it to the postal service. I'm Never ordering from this company again. I will warn everyone about this company

Date of experience: April 24, 2020
North Carolina
1 review
0 helpful votes
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Zury Crimp 24 wig
March 1, 2022

The Zury Crimp 24 wig is nice. It does shed; but a spray moisturizer reduces the shedding from being excessive. P.S. LARRISA RECOMMENDED ME TO REVIEW THIS WIG.

Date of experience: February 28, 2022
North Carolina
1 review
0 helpful votes
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Love My Hair
October 17, 2021

So far my experience with Ebonyline had been really good. I have tried other websites but always come back to Ebonyline to satisfy my needs.

Date of experience: October 16, 2021
Ebony l. EbonyOnline Rep
over a year old

Thank you for sharing your positive feedback.

Missouri
1 review
0 helpful votes
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I was very satisfied with the associate Larissa, She was very efficient, and seem to care about resolving my issues

Date of experience: May 4, 2023
Barbados
1 review
0 helpful votes
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Thank you
September 9, 2023

I purchased a few wigs from them before and I was satisfied with quality and service.

I want to also say thank you to Larissa for assisting me

Date of experience: September 8, 2023
Ebony l. EbonyOnline Rep
over a year old

Dear ElsaClench F,

Thank you for taking the time to share your positive feedback. I am glad Larissa was able to take care of you.

Georgia
1 review
0 helpful votes
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Thanks Jonna D for being attentive to my needs and questions.
Thank you for responding to my Emails in a very timely fashion.
Keep doing what you do!

Date of experience: June 7, 2022
Ebony l. EbonyOnline Rep
over a year old

Thank you for taking the time to leave us a positive review. Thank you for being a valued customer and we hope to hear from you soon!

Indiana
1 review
0 helpful votes
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Quick shipment
March 21, 2020

Great customer service from Desiree and will order again. Quick shipment. Desiree and I corresponded thru email and she responded in a timely manner.

Date of experience: March 20, 2020
Ohio
1 review
0 helpful votes
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I love my purchases.
April 27, 2023

These wigs are so comfortable, and very cute. Larissa, was very helpful in my selections. I was referred, so, now I'm referring! Great products!

Date of experience: April 27, 2023
Arizona
1 review
0 helpful votes
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Crochet hair
June 4, 2021

Out of stock on the hair I order offered something different happy with the service they provided hopefully I will get ship out soon

Date of experience: June 3, 2021
Texas
2 reviews
3 helpful votes
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Love Ebonyline
December 18, 2022

Love Ebonyline. Items are exactly as described. Customer service is fast and reliable. Shipping is reasonable

Date of experience: December 17, 2022
Ebony l. EbonyOnline Rep
over a year old

Hello,

Thank you for your feedback, we appreciate it.

Michigan
1 review
0 helpful votes
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Answered questions promptly.
Dae. Jonnad took care of all my concerns. My items are shipping immediately

Date of experience: June 8, 2022
Ebony l. EbonyOnline Rep
over a year old

Dear Valued Customer,

We are happy to hear you are content with our customer service. We hope to hear from you soon!

North Carolina
1 review
0 helpful votes
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I like ordering from ebony other places wigs don't look like the pictures the quality is good and pretty

Date of experience: June 2, 2023
California
1 review
0 helpful votes
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Excellent
June 23, 2018

Desiree is a great customer service representative she help me out I really appreciate her time and her help

Date of experience: June 22, 2018
Maryland
1 review
0 helpful votes
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Great customer service from Daejonna D. Fast shipping, quality items, and affordable prices! Will buy from Ebonyline.com again!

Date of experience: July 1, 2022
Ebony l. EbonyOnline Rep
over a year old

Hello,

Thank you for taking the time to leave a review. We appreciate the positive review and we look forward to hearing from you soon.

Thank you for shopping with us!

New York
1 review
0 helpful votes
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Yes
November 13, 2020

Thanks Hector! I received my shipment in a timely manner and he ensured I ultimately got what I selected!

Date of experience: November 11, 2020
Ebony l. EbonyOnline Rep
over a year old

Wanda,

Thank you for sharing your positive feedback, I am glad Hector was able to assist you.

Thank you for being a valued customer!

Tennessee
1 review
0 helpful votes
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Great!
April 16, 2021

They are so nice and helpful! Michelle is amazing! 10/10 recommend! If you need help they are very good!

Date of experience: April 15, 2021

Overview

EbonyOnline has a rating of 4.1 stars from 828 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EbonyOnline most frequently mention customer service, beauty supply and timely manner. EbonyOnline ranks 4th among Hair Extensions sites.

service
363
value
355
shipping
349
returns
216
quality
339
This company does not typically respond to reviews
+204