Larissa was great in getting my order straightened out. Great customer service skills. She was very patient and understanding.
Larissa was absolutely amazing, such great customer service and very professional and fast in replying and handling my issue
I very satisfied thank you so much i'm happy good product fast delivery good service i make order again
Ordered the same exact wig twice. The first was beautiful and the second one looked as if it was a return not happy:-(
Hello Theran,
We are sorry to hear you were not satisfied with the item received. We can assure you that our items ships in brand new original
Condition as we receive from the supplier. Returns are not restocked to ensure that you always receive a new item. We do honor a 7
Day return policy for any item that you may not be happy with. Please reach out to us to ask@ebonyline.com
The prices are right. Quick shipping and coupon codes for shipping. They always have what I need and most of the time things are in stock.
Thank you for your feedback, we thank you for being a valued customer!
Everything looked just like the picture. I don't trust ordering online but i trust you guys! Thanks again!
Monica,
We thank you for sharing this positive feedback, we love to hear from our satisfied customers.
Hector did a great job helping me to get into my account. I appreciate his prompt support. He did a wonderful Job
Love the wig i received from ebonyline (Larissa). I will be purchasing the wig in a different color got some many compliments
Alicia,
We appreciate your honest review. We are glad Larissa was able to assist you with your order. Thank you for shopping with us and being a valued customer!
Desiree was very helpful with my orders. Been shopping for awhile and so far I have loved my purchases and have got so many compliments.
Absolutely the beat hair store online. Shipping is always cheap and on time. Prices are cheap as well. This is my GOTO hair supply store!
Hello,
We appreacite the positive review and we look forward to hearing from you soon.
Thank you for shopping with us!
I just want to say that I am very pleased with my order. Fast shipping and just overall a great experience. I will continue to order from here.
Monique,
We appreciate your positive feedback! Means everything to us to see our customers satisfied.
Thank you for your support!
I been ordering them from Ebonyline for hair while they have good thing to sell since 2018 I think. I will continue to order them
Thanks so much. Customer service was great and very helpful. Daejonna D was the person that helped me. Thanks for your patience
Abi,
We're glad you are content with our customer service and we appreacite you for taking the time out of your day to write us a positve review!
*PLEASE CHECK YOUR SPAM/JUNK MAIL*
Sadly, I read several reviews where customers are upset because they failed to receive email(s), concerning changes made to there orders... I too thought, after a few days, that i had not received a notification about my order, until Something told me to check my spam. From my experience, Ebonyline websit is clear about delays that can occur... my story: after checking my spam, ebonyline sent me an email, informing me that part of my order was backorderd so they gave a choice to change the color of my unit. I kindly asked them to just issue a refund for the unit and to please mail the other unit ASAP - for needed it in a few day. Ms. Desiree, from ebonyline, withing min sent me an email to inform me that my refund would be issued and that should would send my tracking number to the warehouse to mail other Unit. I checked my account and truly the issue was made within minutes and I received my tracking number. My unit was recieved in time before I travel... I have ordered from them 2 times now and and will continue to because of this one good apple, Ms. Desiree- who overall represents speaks well of the company she works for
Plenty of options. Great prices. Love the reward program. I buy all my wigs from them. Thanks Daejonna! Amazing. I love ebonyonline.com.
Ilisha,
We appreacite your honest review and we are glad Dae was able to assist you with your order.
I was having trouble logging into my account and Dae was excellent in helping me log back into my account. Thank you so much.
The quality is always the best. I have been purchasing wigs with them for many years and they have always produced high quality results
Larissa
I loved this wig and fits very comfortable on your head. I would order this wig again for sure
Love my new wigs. Got so many compliments about my wigs will definitely recommend this site to all my friends
Hello,
We appreciate the positive review
Thank you for shopping with us!
Excellent Prices and up to date selections, as well as on time shipping. Great shipping rate $3.99! Keep up the great job EbonyLine!
Theresa,
We strive to keep our shipping low and our prices lower.
Thank you for being our valued customer!
Overview
EbonyOnline has a rating of 4.1 stars from 828 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EbonyOnline most frequently mention customer service, beauty supply and timely manner. EbonyOnline ranks 4th among Hair Extensions sites.
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- Niles,, IL, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your positive feedback, means a lot to hear you had a great experience.