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I feel Ebates was better before Rakuten acquired and one of the worst customer service.
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TOO EVERYONE:
Please do your due diligence before you spend any time on this website this company should deserve to get shut down immediately for stealing customers funds on an ongoing basis. There should be no excuse to why any company does this. It is as simple as reaching out to the customer to understand what's going on before you take action but I guess companies like this run on stealing customers funds to stay alive.
Tip for consumers: Please do not use them (For your funds safety) . They will close your account and steal your funds. Do some research and read others same complains.
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Very fraudulent company
Stay away
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And the pending travel credit(s)... no way to delete those that I ultimately canceled or make a note as to what/where (car, hotel, etc). They stay on my pending cash back, mixed with stays that I AM expecting credit for. Very confusing!
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https://www.rakuten.com/help/other-questions
New testimonial was submitted
Testimonial data:
User Name : André La Boissonnière
User Email : *****@gmail.com
Store View : CookStore.ca
Message : I did receive with great pelasure then I bought an ESPRESSO Machine Delonghi super great to recommand to anyone because that is my second (cup) no.... machine ! Chao André Montréal
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Ich bin sehr zufrieden und sehr glücklich über alles
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This rep: * specifically told me how they "will NOT able to add" cash back to my account unless, I provide a complete proof of order confirmation!!
EXCUSE ME< I clearly use your link and in the end EBATES confirms when the cash back will be added to your account!! So if the cash back isn't being reported by all the merchants then don't you think, it's your system glitch, or clearly EBATES is just STEALING CASH BACK!!
AND< if the merchants aren't reporting cash back, then clearly they are breaking terms and agreements and now wait a second, how come, all the merchants are doing that then?? Or maybe, EBATES is running a FRAUD!!! This rep had the nerve to tell me how "they have no records of my purchases" but clearly EBATES was still able to catch the "shopping trips" JUST NOT THE CASH BACK!!
STAY AWAY, this is complete fraudulent company, try Etrabux, and read reviews before hand, beforehand though!!
*Personal information redacted by admin
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And, then if you keep brining it up, they will refer you to merchant's terms and conditions but this isn't one merchant specific, and ask you send your order confirmation, more way to steal your info!!! it happens to with all the merchants you shop on a regular basis and Ebates is just hoping, you won't catch them stealing your cash back because they will only add cash back on some of the orders and NOT ALL!!
Look for another cash back service or at least make sure, Ebates is giving you cash back on each and every order and they will screw you!!
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Ebates is tooooppp !!!!!
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Do not expect anything - they trick people like 1,2,3.
Made my purchase online 5/10/2019 for the crazy amount $3352 hoping to get a promissed cashback. Did not receive a peny until today 5/28/2019. Customer support is helpless and do not care about their custmer after all. I would use any chance to tell everyone do not trust them cuz it is so upset and unfair. Why you promote something you are not able to give!
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Stay away from Ebates. They will remove your awarded points/cash at its own wish. Compared to Dosh, Ebates is trash.
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Customer Questions & Answers
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I dont know there some wierred how come I just order some jewelry.com and I order two earring only and its just 30.00 dollars. But when I use debates the price went up to high.
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If it for some reason doesn't show like it should, I contact ebates. I include a copy of the email with the information from the order placed. Normally I wait until the purchase has arrived. This gives ebates and the store to put the transaction in your account.
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Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is facebookhelp@ebates.com
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Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is facebookhelp@ebates.com
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Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is facebookhelp@ebates.com
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Hi Mike, This is a great idea. I'll make sure that our leadership team is aware of this suggestion and I'll see what we can do to make it happen in the future. We know that Ebates is the best Cash Back shopping service, but we appreciate your confirmation of this fact.
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Hi Deb, This is very odd. We would really need to see what you saw. Would you be able to send screenshots of the two different prices? This is certainly something that should never happen. My address is facebookhelp@ebates.com. Please help us by sending this along when you have the time. We appreciate it. Thank you, Ebates
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Hi Jenni, This can happen if the stores deems the order invalid or ineligible for Ebates credit. We are here to help. Please send us the details using this page: https://www.ebates.com/help/customer_care/wheresmycashback.htm
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Hi Bonnie, We have over 2000 stores. There is almost nothing that you can't buy through the Ebates program.
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No. If you did not go through the Ebates site to make the purchase, you are out of luck. I just read this on their app's HELP page.
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