Day light robbery! I paid 912 euros for a pair of tickets that cost 152 euros each. Repeated emails to the company seeking for a refund of the difference were ignored. And guess what? They even stop me from logging into the website by deleting my account!
For the good of mankind, i strongly, strongly suggest that everyone avoid this site at all cost.
I really appreciate the way they are working, after finish the order received call from the traffic department confirm me when the tickets will arrive, we arrived to the hotel in London 4 tickets was waiting for us for Chelsea v Southampton very nice work, will travel with them in the future for sure!
Thanks
Xavi
I ordered and paid for Real Madrid v Liverpool tickets well ahead. They said they would be delivered to my hotel the day before game. Waited and waited... rang countless times... no reply. Emailed dozen times... no reply. The tickets did arrive late that night so I thought fine... but we're rejected at the Stadium Scanners as forgeries. We tried various scanners and supervisor confirmed they were counterfeit. Rang and emailed countless times more... finally they spoke to me but refuse to accept they were forged. Now have to take up with credit card company. UPDATE... the response from them is a nonsense. The tickets failed at the scanners because they were counterfeit. Please see that there is another post here who was sold forged tickets for this game... they rang yesterday to offer me Slovenia Tickets... struggling to get players to attend that, never mind fans!
Dear Sean, We can tell you the tickets you purchased were bought directly from the club Real Madrid and the tickets are good for use, after checking done in front of Real Madrid club we Were told that targets you are a fan of Liverpool and an English citizen you are entitled to sit in the stands of the Real Madrid.
I want to take you to the terms and rules appear here on the site and were signed when ordering your tickets:
8. Special Provisions and Liability
D. EasySportsTickets shall not be held liable should organisers of an event or the authorities deny admission to the client and/or user of a ticket delivered by EasySportsTickets to an event except insofar in the case of an intentional act, omission or gross negligence by EasySportsTickets.
E. The client and/or user of a ticket shall visit an event at their own risk. EasySportsTickets shall not be held liable for damages (also in cases of undelivered tickets by EasySportsTickets) that the client and/or user may suffer whilst travelling from or to the event or attending such an event.
Although it is your responsibility, we called you and we offered you compensation tickets to other games taking place in the country, you adamantly refused.
Best Regards
Adam Castro
crm@easysportstickets.com
We just flew from the US, my wife and I bought tickets for the Roland Garros.
I have to say, that the service is pretty good.
We already received the e-tickets to my email about a week ago, and we are preparing to go tomorrow.
We are really excited. It our first time seeing Tennis in Europe.
And even after the e-tickets were sent, they called to make sure that we received them.
We have been waiting for this experience for almost a year...
Thank you
Saw Stoke v Arsenal - It was the first time I ordered tickets through this site, the service was great and the seats were awesome. The tickets arrived a few days before the match. I am going to give them another try - if this goes well too, I will book with them exclusive. So far: 10/10!
Was looking forward so much to watching Norwich v Tottenham, so I booked the tickets in advance and got them three days before the match. We had such a lovely time, good seats and all. I just went back to the website and made another booking.
Just made our booking for AT. Madrid - FC Barcelona this Wednesday. Being our first time on this site, we asked a lot of questions, and got good, informative answers. The tickets will wait for us at our hotel in Madrid when we check in. I will book again if all goes well.
I got a ticket for the Belgium vs England ticket for my husband at the Russia 2018 worldcup and began to fret when my husband was due to travel to Russia and the tickets still hadn't arrived. A mail sent to them revealed that they were obigated to send only 48 hours to the event. While the uncertainty was most unsettling, they asked for an address to send the ticket. 2 days to the event, I get a mail saying they cannot deliver, but my husband would have to hook up with their agent to pick up the ticket, all the while without an apology. Guess what? My husband navigates through an unfamiliar town to get his ticket which ends up being a category 3 ticket while we paid for category 1 (over $300 difference). Till date no one has contacted me. I'm waiting for a reply about how to process my refund
My kids swear by easysportstickets.com. They recently had some friends over from Holland who also used this service from over there, so I now understand it’s not just my kids who use it a lot – it’s so many people! We never had any problems, and the seats are always good, very good even. By now, I’m used to putting the tickets they get by mail in a special tray for my kids to find.
My parents will be so chuffed with their seats! My mom called earlier and said she got the tickets by the morning round. My dad is a huge Tottenham fan, and he is going to be so happy!
I will definitely order again, as the whole process was quick and because they followed up rapidly and efficiently.
This site has just saved my life, I promised to buy my son game tickets to Milan vs. Ajax, but I heard they were all sold out. Turns out all I needed to do was browse the internet and order tickets from checkfootballtickets.com. My son hasn't stopped thanking me for his excellent seats so I'm thanking you.
I am from Washington and I have always wanted to see European football. So I ordered a ticket to Udinese vs. Torino match and I flew to Italy where the tickets waited for me. I had the time of my life, Europe is amazing and European football is the best! I think that Football resellers websites such as EasySportsTickets.com are the perfect solution for tourists like myself who wants to go to sporting events and order the tickets online. Very convenient.
I travel to Brazil with all my family, we watch two games in the group stage and one quarter final
Alex from the customer service been with us all the way, making sure tickets will arrive in time to our hotel, we receive exactly the tickets we order.
For my children it was the best experience ever.
Thanks Alex, and thank you Easysportstickets.
Chris
I got a call from them regarding my inquiry about 4 tickets for Bayern Munich vs Manchester United in Munich.
In addition to working on Sunday, which is a big plus, they also managed to arrange that all 4 seats will be together.
According to customer care, the tickets will wait for us at the hotel in Munich.
All this is really professional and efficient - for my money, at least.
We recently booked tickets for Man City v Sunderland, at the advice of friends. They had booked their tickets from this website, so we followed their lead. Well, it was such a great experience, we had been planning to use them again, for sure. Why? Because they proved themselves! So we saw the match between Man City and Fulham last Sunday, so 2 successes out of 2 orders so far.
Potential customers have to be warned. In March, I ordered 3 tickets for tennis matches at the French Open (for $ 1,182). The tickets never arrived even after five (very expensive) phone calls in various countries in which I was promised that the tickets will be delivered on time. The staff at the service center were extremely dubious and tended to laugh at my worries. Two hours before the event, the “accounting department” finally admitted that they never had these tickets and assured me that I would be refunded the money, which I had already paid. Up to this day, this money has not arrived either, the company has even stopped to answer my e-mails, and I am still waiting for any reaction. After all these experiences, I am not even sure if this company really exists.
Dear Daniel, On the 31/05/2014 we made you the refund back to your credit card, In addition we sent you email confirmation and Update you on the phone that your refund was made.
Please accept our deepest apologies for what happened!
We are truly sorry that this was your experience.
You received the call from our accounting department on the 30/5/2014. One day
After on the 31/5/2014 we done you the refund.
Thank you
Adam Castro,
crm@easysportstickets.com
I'm really disapointed... I've bought tickets for 18/05/2014... and they don't pay me my money back... I've wrote a dozens Emails... I've tried to call many times... and nothing happens... this is the worst experience with ticket service ever!
Worst ticket site out there, was promised numerous times tickets for Madrid vs barca where we paid 800 euros, arrived on the Friday then on the Sunday of the games 4 hours before, they ring us up and say tickets are not available. So we wasted all money on flights hotels etc... stay away from this company there a joke!
Hello,
I must say i am very surprised by this!
On the 24th of March, One week agi, I spoke with Ms. K. F. About her order
1) Spoke with the customer and offered our deepest Apology - which she accepted
2) I mentioned she has an email notiyoing her about the REFUND
3) Also: I Offered her a furture discount - she accepted
I reiterate: the Full REFUND has been processed one week ago.
I have also sent an email is to confirm refund of €851,00 processed today into the same credit card used to purchase this order.
Usually funds should be reflected on your credit card statements from today up to 7 business days depending on your bank/credit card procedures.
We apologize for any inconvenience caused.
Adam Castro,
crm@easysportstickets.com
Order no. ******* for WC final ticket on 13th July, 2014.
First, ticket was not delivered till the last day.
Second, no one now picks up calls at their customer support. I ha e been trying to claim the refund since last two months. No progress however.
I put 5 stars, as these bastards are 5 star thief's, they are lower than maggots, I paid a fortune for 3 X 6 Nations Rugby tickets in Oct 2013, only to be told a week (28th Feb 2014) before they could not get any. I have forwarded all correspondence to a lawyer, and I intend to find where they are. If indeed they have an office in the UK. As I think it's time for an up close and personal chat. Don't be foolish with your money, they are liars and scum, and if they feel that Im committing liable towards them, they are very welcome to take me to court. We all know low life bottom feeders like these scum bags would dare...
Hello,
I'm very sorry to learn from your review that you were not happy with our service.
Please accept our sincere apologies.
Please send me your Order number and I'll do my best to look into this matter and help you out.
Sincerely,
Adam Castro
CRM@EasySportsTickets.com
Overview
Easy Sports Tickets has a rating of 3.8 stars from 418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Easy Sports Tickets most frequently mention customer service, great experience and good seats. Easy Sports Tickets ranks 16th among Tickets sites.
The EasySportsTickets robust and secure online platform is a state of the arts ticketing system therefore our customers enjoy the most reliable and secured ordering system with the highest privacy standards
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello Joey,
I'm sorry to learn from your complaint that you were disappointed from our service.
It would be helpful if you can send me your order number so I can check the specific
Details and see what can be done to try and make you happy.
From what you have written it seems to me there is a misunderstanding about the situation
With popular Sports events were the demand for tickets is huge and the supply is limited or restricted by the organizers and thus it's virtually impossible for the ordinary person to get
Tickets.
Our website is operating in the secondary market as ticket resellers and our ticket specialists
Are working very hard to find tickets for these popular sports events.
It is clearly stated on the event page as well as on our terms and conditions page and in addition once again on the order confirmation you signed and faxed back to us that:
"EasySportsTickets is a commercial company specialising in offering tickets for sold-out and popular events for so-called hard-to-get tickets. EasySportsTickets obtains tickets on the secondary market and the prices listed on this website reflect the degree of difficulty in obtaining these tickets."
And also:
"When booking the client expressly accepts the difference in price over the face value of the Tickets, due to changes in supply and demand, the degree of difficulty, the cost of obtaining and most importantly, the cost involved in servicing and delivering the tickets to the client's position.
EasySportsTickets prices will be different from the prices that may be specified on the actual ticket and the client cannot derive any rights from these."
I can only guess that before you ordered the tickets from our website you looked everywhere
For tickets for this football game and you compared prices and eventually decided to buy
The tickets from our website, haven't you?
In addition you can look again in our event pages and see that we clearly state the seats
Category as well as we provide a seating chart of the venue so everything is transparent,
The prices and the seats location.
Nevertheless our customer satisfaction is utmost important for us and so as mentioned above if you will send me your order number I will check what can be done to try and make you happy
As the thousands of happy customers we serve every month.
Sincerely,
Adam Castro
crm@easysportstickets.com