EasylifeGroup

I ordered several items including a pair of plastic car anti dazzle visors. The total order arrived in one fully packed flimsy bag and the visors in their box had been bent and both were cracked. I have tried contacting Easylife to obtain a replacement. On two occasions all lines were busy, on one occasion I was told there was a wait of 40 minutes but the call timed out before this, On the last occasion I was 100th in the queue with an estimated wait time of 90 minutes. I did not wait, my time is worth more than the 90 minute wait. I then emailed them on their service email address, after 2 weeks I have yet to have the courtesy of a reply. The products may seem to be good value, but heaven help you if you want any sort of after sales service They have not the slightest concept of customer service

AVOID When you order items they sign you up to subscriptions of products without your consent. You end up with money being taken out of your account and products you don't want..

They get you to order then sign and charge you for a subscription you never asked for, they sell your credit card details to sister companies like premier direct and bill you for stuff that you never wanted signed or asked for.
CHECK YOUR ACCOUNT DONT USE THEM
They should be reported as GDPR is in place and if people report them they could be fined thousands, also its fraud so report them to fraud alert
I would give an overal rating as zero if i could

These people seem to think, that because you have ordered items off them, it entitles
Them to take money from your credit card at will, and sign you up to unwanted discount cards ie PERX and EASYLIFE SUPERCARD. Have had to phone credit card company twice to get refunds of £2.99 and £69.95 for unwanted easylife supercard. Second time
For £18.50 for perx (never heard of them). Also persistently making unwanted phone calls. Would have avoided like the plague if I had been aware beforehand.

I ordered a hearing aid for my grandmother on the 10th of October to be told it will be delivered mid November.
I rang toward the end of November and the rude women on the phone informed me of the wharehouse issues and the delivery date is the 8th of December.
On the 8th of December my grandfather waited at home all day and no hearing aid was delivered.
I rang today (17. 12. 16) to be told the hearing aid is out of stock and there is no delivery date.
In the meantime we have put off ordering a hearing aid due to waiting for this one.
The service is rude and terrible.
No one phoned/emailed to inform me what was happening.
Save yourself disappointment and do not order from easy life catalogue.

I made thje mistake of showinmg some poliyte intyertest in thne so-called Motor Club.
This cost me £1:99 plus £59:99 in totally unauthorised deductions from my card, details of which, I had already repeatedly asked them to wipe from their records.
After MANY phone calls and much prevarication, a so-called supervisor rang, not to listen to my complaint but to arrogantly tell me that I was wrong and that it was already decided that they were keeping the money!
How much further can you get from customer service or ethical banking!?
Robert F.

I checked the delivery company tracker site today 16th July and found out that the order had been returned to Easylife at 08.08 this morning. Nothing has been advised to me by Easylife or Yodel about this. I wrote over the weekend asking for my money back and of course haven't received a reply yet. They said they can't cancel my order I must return the order when it arrives or refuse the delivery, to which I advised that they were in breach of contract and that it is upto them to recover the order from Yodel and refund my money. So they managed to get Yodel to return the order to me that has been in the hands of the Yodel driver's hands for three days undelivered but couldn't get Yodel to complete the delivery of the items I wanted and have been waiting for since 28th June. How incredible this experience has been. Let everyone who reads this review understand that no one should do business with Easylife.

An absolutely disgusting company
I ordered some plants in early June and the money was taken out of my bank account almost straight away
Today the 5th august I have just received 1 dead plant which has no chance of survival as it's an annual plus all the soil was loose in the box
How dare they take my money
This amounts to stealing from vulnerable pensioners
I will write to the company as email replies are a generic email
And phone calls are impossible as the waiting time is anything up to 4 hours