Dunkin' Donuts

My niece orderered a dozen doughnuts what we ordered was a dozens I didn't want first of all they never have cream filled or custard filled and I am more than dissatisfied and disappointed

Way too expensive for crappy products.
I have been going to Dunkin' Donuts for years and I have found since going there first of all their products are poorly made. I will clarify the statement I always get a green ice tea and it's very very weak it doesn't make a difference what Dunkin' Donuts to go to is very weak. Also they are way over priced for their products. For an ice tea I pay between 227 to 262 for one large iced tea which is way overpriced for garbage. I can go to a Cumberland Farms anywhere in New England and only pay $. 99 plus tax for ice tea. With the tea is me much better than Dunkin' Donuts is. Also if you get any of their pastries they are also very crappy and very small but the amount of money they're asking for them. They are way overpriced also. Cumberland Farms is much cheaper. Honey dew donuts might be more expensive but they have a pet a coffee and also pedal pastries for the amount of money you're standing and it worth it. Dunkin' Donuts is a rip off as far as I'm concerned all they're interested in doing is stealing money from the public by making crappy products. I remember as a kid you used to see them making donuts at the donut shop. Today everything is so small it's a factory and it's all about money not about the customer. Some franchises I go to don't even let the employees get tips which is ridiculous. As far as I'm concerned Dunkin' Donuts stinks.

I was coming through Georgia today and decided to stop by Dunkin' on lake Oconee I went through the drive thru it was very fast and steady services and the employee April greeted me with great customer service she is awesome

I placed my online order and set it to be picked up at 10:20. They did an amazing job with the actual coffee, however the customer service was awful. I will not say this person's name because I do not want to publicly shame this person, but she needs to be fired or reevaluated. I asked for my order and she slams the coffee on the counter and walks away. She didn't even listen to the rest of what I had to say, given the fact that I was also waiting on munchkins. Even before that, I said "excuse me ma'am" and she looked at me and walked away. I would like to clarify that I am a TEENAGER that works 6-12 hour shifts in the restaurant industry. It doesn't hurt to be nice to someone, especially a customer who gave no disrespect in the first place. Sure have some attitude if i was rude, but I am just trying to get my coffee and go. Also, every time I come, it's either a "oh i didn't see your order i'll do it right now" or "can you wait we have a long drive thru line." That is not an excuse. Anyways have a good day.

Who owns this location? Owning a million dollar business only to let the employees scare off customers makes no sense to me. 1. I asked which flavors they had prepacked ( because often only a few flavors are). I was told I needed to come into the store to see. Um, I wouldn't be in the drive through line if I wanted to park and come into the store. And how many seconds does it take for you to tell me? 2. One of the employees is wearing a t shirt that says, " I DONT CARE" on the front, which pretty much shows exactly how they feel about their customers. No uniform or dress code? 3. I ordered two pre-packed ice creams. They tried to sell me a different flavor because they didn't want to have to fill one themselves, even though there was no line of anyone waiting. When I got home and opened the one they filled in the store, it was 2/3 rds full compared to the other one that was filled completely to the rim. So I paid for a full one but only got 2/3rds. I know good help is hard to come by these days, but the service and attitudes at this store are costing the owner money.

Address: 179 Millers Run Rd, Bridgeville, PA ******* HAS gotten my drink order wrong 5xs now and no sticker because they know it got messed up. I ask for 2 cream 2 sugar and 4 shots of hazelnut. THEY TURNED IT WHITE. I can not have Alot of cream due to lactose intolerance yet they continue to mess it up. WHY? Then they gave us a hard time saying it was right and we only ordered a medium for $4.16 and said the cream was right? I have gotten the drink for years I know when it's not right. I will let everyone I know not to go to that location.

I was so impressed with the EXCELLENT TEAMWORK AND SERVICE AT CLEARLAKE ROAD LOCATION I HAD TO WRITE A RECIEW AND LET YOU KNOW WHAT AN EXCELLENT JOB YOUR EMPLOYEES ARE DOING Very friendly professional and QUICK SERVICE! My iced mocha latte was the BEST EVER! Thank you it took me several times to do this review as I had to google it and submitting the photos was giving me a really hard time! Hopefully in the future it will be easier to submit a review

I asked for 2 doughnuts 2 drinks and those doughnuts were a glazed and a Boston cream and the muffin was a chocolate chip the person I ordered from repeated everything back but when I got home I got a blueberry muffin and no Boston cream luckily I didn't get charged for it but Dunkin' get it right next time.

This review is for the dunkin donuts on Inman ave Edison n. J ZERO STARSI wrote a few reviews on their page but I wanted to share it with sitejabber. This has happened many times but I did not comment until I could not take it anymore. This is before and after face masks and gloves where mandatory for workers The girl who takes your dirty money with gloves on also makes your coffee with the same dirty gloves on I find this very unsanitary and unhygienic this has happened many times over my visits.the last time I was ever there I did ask the girl to please give me another cup that she did not touch with the same dirty money gloves on. She threw off her gloves and made me a cup with new gloves on. She was very angry and loud with me pointing that out. Needless to say the first cup she touched for me with dirty money gloves on was put back for the next customer. Needless to say I don't go there anymore. Please read my reviews on that dunkin I am under biddogs there is another cleaner dunkin just about a mile away. Thanks

Overhyped and overpriced. Poor quality donuts in a busy and inconvenient place. Neither worth the time nor the money! Never again!

I get an email showing my DD rewards status -- that I have earned a free drink and am 100 points away from my next award. OK, so I log in via the link in my email, and it shows me that I have no free drink and am 200 points from a reward. *&^*$! So, for National Coffee Day, they send me an email saying I can get a free coffee with any purchase. I go in to order my craving and coffee, and the gal tells me I have to order through the app. The email does not say that. She explains that she doesn't know how to "do that" meaning honor the offer I showed her in my email. I had my enrolled Dunkin Card in front of me on the counter. The email says that if I pay with an enrolled card, that I could get the offer. OK, I DON'T DO APPS, so that shouldn't be the only way. According to the cashier, that was the case, but that's not what the email says. Her lack of training shouldn't become MY problem! My solution: I went to Barnes & Noble for their free coffee offer - walk in, say I'm here for the free coffee, and *their* cashier told me about a bakery deal, and I went for the upsell.

The rating is 2 stars because in the past, I have found some tasty menu offerings. Aside from that, they get zero stars.

The manager at Dunkin Prattville is the most rudest and conniving manager Ive ever heard he talks to his other employees like crap. I witness him yell and degrade one of the employees and when I asked her who that was she said her manager and how upset she was by the comment made, I hope this comment gets back to corp, how does this make a better work environment? And this isnt the first time Ive seen that same employee upset about what he does and says to her DOES ANYBODY ELSE NOT SAY ANYTHING? HORRIBLE! That man needs to be fired

Went to get a coffee at this Chambersburg dunkin donuts on Wayne Ave couldn't get my coffee right then gave me cold coffee instead of hot this place is the worst place ever I have been to get a cup of coffee will go to Starbucks from now on they can atleast get one cup of coffee right and the price I pd for this cup of crap i should have been pd just to drink it not sure about the other dunkin donuts but this one on Wayne Ave is terrible should have went to Starbucks like always lesson learned

This review only applies to the Dunkin near me. I have never experienced this at any other store. Although the food is generally good and coffees are usually well made, don't dare complain if they don't make it the way you asked. You will be yelled at and they will refuse to serve you. I complained about a coffee drink not being made the way I asked, told them that I couldn't drink it that strong, which is why I had asked them to go easy on the Espresso (one less shot than normal). The very dark color of the drink was an obvious give away that it hadn't been made the way I asked. When I complained, the girl at the register, who was obviously new and not having a good day, lashed back at me. (When I was in retail customer service, we would have been fired for speaking to a customer that way). Then the manager got involved, but instead of trying to calm things down and fix the problem, she said she wasn't dealing with this today and gave me my money back and told me to leave. You don't deal with customer complaints that way. I was there a total of 5 minutes, and instead of acting like an adult and a manager (and she was no teenager!) she acted like a petulant child and refused to correct the mistake or even complete the order.

Store #******* I was charged $18.25 for ½ dozen doughnuts and 1 small coffee. The excessive amount didn't register until I had paid with my card and I asked the employee how much a ½ dozen doughnuts should cost, she looked that the ticket and then threw it away. I asked for a refund. She said she wasn't authorized. I asked to speak to her manager. She put the manager (I only got the name "Dy") on the phone and Dy said to come back tomorrow so she could issue a refund. I explained that wasn't acceptable to me and if she is the only one authorized to issue refunds she should come to her place of work to issue the refund. She said no and hung up on me. For the next few minutes, the employees tried calling her but she wouldn't answer. One male employee got so irritated with the situation and Dy's unacceptable response to the issue that he quit on the spot and walked out. Before the male employee walked out I asked if he could get my receipt from the trash can and he gave it to me. This was the only employee who was helpful in the whole situation. I requested the full name of the Manager, but the remaining employees were told by the manager to not give out her name. Dy was extremely rude and had no intention of helping resolve the situation. I left the doughnuts and coffee on the counter and left after several minutes of silent treatment from the employees.