Martin M.

I get an email showing my DD rewards status -- that I have earned a free drink and am 100 points away from my next award. OK, so I log in via the link in my email, and it shows me that I have no free drink and am 200 points from a reward. *&^*$! So, for National Coffee Day, they send me an email saying I can get a free coffee with any purchase. I go in to order my craving and coffee, and the gal tells me I have to order through the app. The email does not say that. She explains that she doesn't know how to "do that" meaning honor the offer I showed her in my email. I had my enrolled Dunkin Card in front of me on the counter. The email says that if I pay with an enrolled card, that I could get the offer. OK, I DON'T DO APPS, so that shouldn't be the only way. According to the cashier, that was the case, but that's not what the email says. Her lack of training shouldn't become MY problem! My solution: I went to Barnes & Noble for their free coffee offer - walk in, say I'm here for the free coffee, and *their* cashier told me about a bakery deal, and I went for the upsell.

The rating is 2 stars because in the past, I have found some tasty menu offerings. Aside from that, they get zero stars.

I have one product that I have on repeat delivery, and I'm fairly satisfied with that. BUT! I recently had trouble logging in and was forced to call them, and the CS rep took it upon herself to remove my saved payment methods without asking if I would like her to do that. Also note that my vet will not send prescriptions to them because they believe that the risk of receiving bogus meds is too high.

The emails are heavily laden in advertising, and you don't actually get any info from the emails -- everything is a link, so you have to click through (not usually recommended) to find anything of value. AND, that's OK if you could trust the advertisers. After all, this is KIM, the "Digital Goddess" so I expect that she is careful not to send us, her loyal follower, any junk. Well, in the same email where she hawks her "Best of the Web" newsletter (not specified as a newsletter until you click the link) wherein she states, "The internet is full of junk. We find the good stuff for you,..." she includes an ad that reads, "How this grandma turned her dusty house into a fresh air paradise without lifting a finger." A click on that ad takes you to a webpage telling the heart-touching story of this elderly lady who found NatureFresh, a product supposedly made of bamboo charcoal that removes not only air-borne toxins, but the DUST from your house, all in an instant. (Yeah, right!) These are little burlap bags of charcoal that you just set down in your house, and like magic, your house is a clean fresh-air paradise. The page has ten 5-star reviews, complete with reviewer photos, telling how magical this stuff is. (Fine print: the photos are those of models.) A quick search for "NatureFresh" brings you an abundance of reviews stating the product never shipped, people received only partial shipments, or the product didn't work and they couldn't find recourse. That's no surprise to me, but I'm a scientist and rather savvy to internet crap. Lots of elderly and kind human beings were ripped off...

BUT WAIT, THERE'S MORE! A few minutes later, what did I get in my email? (I use Incognito mode and Duck Duck Go for searching.) I had an email from PayPal offering me 10% off on any order for NatureFresh products.

SERIOUSLY, KIM?! Not only do you advertise 100% crap products, you allow advertising from companies that reach into your email with even more hard-core advertising tactics. I wonder how much she gets for every click? I can guarantee you this much -- she doesn't NEED the money!