Dr. Martens

I don't know why these are hurting me because I have DMs before and there fitted like a glove. But these sandals hurt right across the bone above the toes (see picture I am pointing to the painful part)… have I just been unlucky with a dodgy pair or does anyone else have this fault?
And the back bar/strap keeps moving to the side which makes them uncomfortable
I don't like to wear them now but at the cost of £139.05 i will persist ‍ As I don't know what else to do?

I fell in love with the look of Dr. Martens Lexington Gaucho boots and bought them, supposing that it'll last for many years. 2 years after, sole cracked. Official store does not offer repair service, boots just run out of warranty and repair elsewhere costs almost the price of the boots. I won't buy any more boots from them, no matter how good it look.

I bought a pair of these boots 10 years ago and loved them so much I wore them through. Now the quality is sadly much worse and my new pair started breaking down only a month after I started wearing them. The heel loop tore out way too easily. As my pictures show, it was barely secured to the boot in the first place. Shoddy work.
I will be looking for a new brand for my next pair of boots.
Very disappointing.

I bought a pair of 2976 Oxblood Chelsea boots. Dr Marten claims these are hand made and last a lifetime. However, after only a few weeks of wearing the leather started to split at the crease where the foot bends on the upper.It was not something I expected. I was very foolish and didn't return them. I did eventually complain but got no where. Very disappointed with a brand that boasts quality, particular with their vintage range, which is more expensive.
I really would not recommend spending the extra cash. They don't live up to expectation

Ordered shoes as a gift almost 1month and they haven't been received customer service says I cannot cancel or get a refund at this time. I will be filing a claim through PayPal do not order from this company!

They literally sell immortal boots xD
I have had a couple of their boots and actually my wife did have them, too, and I, as far as I remember, was wearing them for several years or even more. Any time it's pouring outside, you just wear Dr. Martens and immerse into the world of waterproof boots. As far as I know, they all are made out of the quality leather, and even despite the fact it doesn't really correspond to current eoc-friendly agenda, they are anyway on top!

This was my first time buy Dr. Martens and I 100% would like to buy one more pair from the Dr. Marten website! I am obsessed with the shoes that I got. However, because of a little technical difficulty, I did learn that I had to size down. I am originally a size 7 but sized down to a 6 and they are the perfect fit! What shocked me the most is that they came in 3 days! I think it was a sign because of the trouble beforehand! Totally recommend! And now I will look tall and stylish. <3

Do not buy online. The companies customer service is terrible. The sizing is inconsistent and they have incorrect fitting. Then they force a $7 dollar fee to restock. Then wait 30 days for reimbursement so you can purchase another sized pair. Its a massive hassle to do business with this company as they manipulate the public on their sizing so they can charge more fees. Any complaints should be forwarded to the FTC so they can look into this companies manipulation of the public

I've always wanted a pair of Dr Martens, I finally ordered my first pair but it has been such a nightmare of an experience. The boots arrived within a day of ordering them, which was great, but I noticed the stitching was already coming apart right out of the box. I submitted a claim on the Dr Marten website but didn't get a reply until a full week later. They finally replied to my email and provided a UPS return label. I shipped back the defective boots, now it's been over another full week without any word of when I will get my replacements. I emailed asking for a refund, no reply. It's been almost a month since I ordered my boots and I have nothing to show for it. Horrible quality and even worst customer service. Way to treat a first time customer.

My second pair in two years this happened.
Just got comfortable and the sole splits. I paid 140 dollars and have zero boots for the winter.
I feel I should be reimbursed. This pair of boots is one year old.

I have several pair of doc marten boots. I have one pair that r 20 years and still in great condition. I bought a black pair 3 months ago for $179.99 and in 3 months they r cracking along the toe crease. I treated them with mink or when I first noticed but it didnt help. These boots look like the came from the dollar store. EMBARRASSING! Dic Marten use to have a life time warranty...not any more. I guess cos the company is putting out bad boots. I would like a refund or better yet just another pair of black boots. I do not have proof of purchase. Like I said I have several pair of these boots in brown with no problems. I didnt save my receipt for thia reason I have 1 pair that I have had for 20 years.

The seam on the heel of the shoe broke... and I haven't even broken in the shoes.
The thread broke in a place where there was never any active tension or friction. (see photos). Then I thought, not so bad, a production error can happen.
But after I sent all the photos, descriptions and other information to the Cundernservice for the THIRD time, they still haven't given me any information regarding the exchange.

I am so disappointed and sad! :((
Because I saved my money for such a long time to finally afford those shoes (~260 euro - discound i got). And as soon I had them, they broke (or were already broken and I did not check it right in the beginning).

In the past, everybody told me what a good quality the Dr. Martens shoes have. But it seems that now a days we can't count on theyer quality nor on theyer cusomer service (i hear more and more friends complaining). :(

I have bought many pairs of Docs all different because I love the shoes The first time I ordered online it was nothing but a fiasco and endless calls to very rude staff who wouldn't pass me to a supervisor and I left my info twice nobody even bothered calling from management if the message was even passed I was hung up on and ignored I was told it was against policy to exchange online orders and against policy to speak to a supervisor without a good enough reason I guess being a long-standing customer isn't good enough. You charge hundreds of dollars for one pair you would think keeping the customer happy would be a priority.

Worst customer service I have ever experienced. Uncomfortable shoes with an unclear return policy. First time customers, I suggest you look elsewhere.

In the top left hand coroner of the Doc Martens website in yellow writing it says "Get 10% discount off your first order" no other disclaimer. Just that promise. Not true! So, after I signed up as required, waited for the email to come through, I went to place my "first order" and the code would not work. So, I contacted the company and they said this item was excluded. No where on the website dose it say that.

I have had three pairs of Dr. Martens boots. The first pair should have been my clue. The soles came unglued and I had to have a shoemaker repair them. The leather uppers are great. I then bought a pair of maroon Chelsea boots. The soles came unglued. The uppers were fine. These boots eventually became wearable but were brutal initially. Very stiff. Nice looking but uncomfortable. The maroon boots were returned, at my expense, to Dr. Martens in Montreal. Dr. Martens offered me a credit on the purchase of another pair (because the model I had was no longer available) and I took it. The sole on the new boots split recently. I took delivery of these boots in early March 2022 (roughly) and this is how long they lasted (Nov., 2022). Dr. Martens will do nothing for me this time since the boots were replaced under warranty. There is clearly a quality issue here. They are not standing behind the product. I am not hard on my footwear. Standard use - shopping, walking the dog. Blundstone, on the other hand, apparently does offer replacements for this sort of issue. If you wear a boot out that's one thing. But to have the boots come apart before that time is another, imho.

This my purchase from drmartens.com. I can definitely say I'm addicted. I go the Jadon Smooth Leather Platform boots.

Shipping was around 8 business days which is quite fast.

I'm usually an 8 in boots but after reading the reviews I decided to go one size smaller and got the 7. I'm so glad I did. The boots fit perfectly and surprisingly comfortable. They weren't as heavy as many people complained about. I wore them for the first time while Christmas shopping at the mall for 5 hours and my feet felt fine once I got home.

Highly recommend ordering from them. I know the boots are a bit pricey but the quality is there.

Although Dr Marten boots are notoriously known for being on the pricier side, you are paying for high-quality boots that will last you a long time. I owned a pair of Dr Marten boots myself that lasted for more than half of my time at high school. That's around 300-400 days of 6-hour wear and tear. Quite a lot if you think about it.

I made an order and waited many days for my order to be delivered. It's because they still waiting for that shoes to be returned and send over to me. This is why there is blues stained inside the boots. I requested for exchange. They replied quickly within 2hr. They will not except exchange but will charge me $7 for return. And, when I asked to not charge me a return fee because the shoe had been worn before and have blue stained inside of the boots. I also send a videos. It's been 1 full day, no one respond. I also email them that I can't get a return label through the site because the link that they provided keep crashing. No one answer me. I pay this much money for this kind of service? Get your shoes back. I don't give my money to this company.