I made an order and waited many days for my order to be delivered. It's because they still waiting for that shoes to be returned and send over to me. This is why there is blues stained inside the boots. I requested for exchange. They replied quickly within 2hr. They will not except exchange but will charge me $7 for return. And, when I asked to not charge me a return fee because the shoe had been worn before and have blue stained inside of the boots. I also send a videos. It's been 1 full day, no one respond. I also email them that I can't get a return label through the site because the link that they provided keep crashing. No one answer me. I pay this much money for this kind of service? Get your shoes back. I don't give my money to this company.