Spo N.

The seam on the heel of the shoe broke... and I haven't even broken in the shoes.
The thread broke in a place where there was never any active tension or friction. (see photos). Then I thought, not so bad, a production error can happen.
But after I sent all the photos, descriptions and other information to the Cundernservice for the THIRD time, they still haven't given me any information regarding the exchange.

I am so disappointed and sad! :((
Because I saved my money for such a long time to finally afford those shoes (~260 euro - discound i got). And as soon I had them, they broke (or were already broken and I did not check it right in the beginning).

In the past, everybody told me what a good quality the Dr. Martens shoes have. But it seems that now a days we can't count on theyer quality nor on theyer cusomer service (i hear more and more friends complaining). :(