Very low prices and amazing items! Shipping is quick considering where it is coming and going.
I love the quality of the clothes. Shipping time took almost 2 months if you use the free shipping.
I ORDERED GOODS. THEY NEVER SHOWED UP. THEY SAID THEY WOULD REFUND AND HAVE NEVER SEEN ANYTHING. ABSOLUTELY DISGUSTING
Dear CLARE M.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right. Would you mind providing us your Valid order number with sending an email to our support center?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours Sincerely
Dresslily Customer Service
THESE GUYS ARE THE BEST FROM LEFT TO RIGHT... THEY FAST ON IT ALL... FROM PROCESSING TO DELIVERY TO RESPONDING TO QUERIES.
Got a beautiful vintage style dress at a fraction of the cost of anywhere else.
I just want to cancel my order and I would like to get a refund.
Dear Saleh B.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Checking as to why I haven't received my order yet... n unable to login to my account anymore.
Dear Kelly,
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
After a month, with several inquiries on my part, I finally received the new jacket. Although I verified that the size was a men's (US) XL, I received a (UK) XL which would fit one of my kids. I emailed Dresslily about getting an RA# and returning it, but unlike every store with which I'm familiar, there is NO FULL REFUND! Here are the options:
Regarding the item(s) that you have submitted, please consider the following exceptional solutions:
1. Keep the items and partial Refund
If you choose this option we can refund you 20% of the product cost. Please note that this is an exception that we can only offer you ONCE. Technically, all the items must be returned to be eligible for a compensation.
A. Quick refund of 20% of the product cost to your dresslily Wallet within 24 hours as store credit.
In addition we will also offer you extra points to your dresslily account for discounts on your future purchases.
(You will receive 5 points for every 1 USD).
B. Refund 20% of the product cost to Your payment Account
2. Return the item to our warehouse to get another one for free.
Once we receive your returned product we can resend the item to you for free in a different size.
Kindly offer us the size you need and confirm your delivery address once more.
A. Your correct size.
B. Confirm your address:
Spring, Texas, *******, United States
3. Return the item to us for a refund.
Once we receive the product we can compensate you the product cost as follows:
A. Full refund of product cost to your dresslily Wallet as store credit.
We will refund you the product cost to your dresslily Wallet as store credit with additional extra points.
B. Full refund of product cost to your payment account.
A STORE CREDIT? I THOUGHT THEY SHIPPED IT ON THE TITANIC ALTHOUGH THEY WERE QUICK TO DEBIT MY CARD! WE'LL SEE HOW MANY MONTHS IT TAKES FOR OPTION 2?!'
NO WONDER ENGLAND WENT FROM BEING THE WORLD'S GREATEST EMPIRE TO AN ECONOMY ABOUT THE SIZE OF TEXAS!
Dear Bruce C.,
We regret to hear that you are having sizing issues.
On all our dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Support Team
I would give it 0 stars if i could. Horrible quality, horrible customer service.
To correct my previous review I meant to say convoluted.
Dear Julia M.
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Thank you very much for your understanding.
Yours Sincerely
When from China pink white sweater $#*! $#*! it's poor
Dear Phil e.
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
I'm a 2X. Ordered 4X. Fit my size 12 granddaughter! If you are going to do business in America GET THE SIZES Right!
Dear Debbie,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Support Team
The dress I received was a very cheap copy of the one in the picture.
Very disappointed.
Dear karina n.
Thank you for your valuable feedback.
We very much regret for the inconvenience.
Would you mind send email to our support center? Here is link: http://support.dresslily.com/
We would take care of your complaint and offer a resolution via the ticket center.
Thank you for your continued patience and kind understanding.
Yours Sincerely
Dresslily Customer Service
I love this swimming suit it fits perfect. I can't wait to wear it. LOVE dresslily..
I receive my command and you lost three top i don t receive
Dear Josee V.
Thank you for being kind enough to tell us about your experience!
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Great thanks to your kind understanding and patience.
Yours sincerely
Dresslily Customer Service
Great service lovely earrings and very responsive customer service
I've ordered twice from you but have not received anything that I've ordered.
Dear Carolyn,
Thank you for taking your time to write your review. We really appreciate the feedback.
The parcel had been shipped out with China Post surface mail, and we need your help to confirm the information, please keep communication at the support ticket.
Please set assured that we will figure out the best solution after that.
If you have any further issue, please contact us at http://support.dresslily.com/
Best Regards
Dresslily Customer Service
Overview
DressLily has a rating of 3.1 stars from 4,653 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DressLily most frequently mention good quality, free shipping and great prices. DressLily ranks 6th among Discount Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Brenda,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
If there is any inquiry, please contact us on our support center.
Thank you.
Dresslily Customer Support Team