The worst of the worst glad I paid with paypal. Stay away!
Item never arrived, sent lots on emails but never got any reply. Avoid avoid avoid!
I love this site... the prices are low, dresses are lovely: X: X: X
Been very excellent, the correspondence being very receptive.
First order went great. Size, color is great. Will order again.
Have never received my order, but they have my money!
Dear Ann H.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The order was shipped out, we are so sorry you still have not received it, could you reply our email on support center then we solve the problem as soon as possible?
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service
I love this shop! I love the dress and i will but ASAP
There return system is terrible, would never by anything from this company again.
Dear Diane,
Thank you for your valuable feedback, we apologize for the late reply.
We have the return system which is designed for the customer and if you need to return the item back to us, please contact us at the support center.
We will provide you for the return address there.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best Regards
Dresslily Customer Service
Ordered 7 weeks ago. They have a non existent customer support. Not sure I will ever see my order
Dear Matt V.
Thank you for recent comments.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you so much for kind help in our work!
Yours sincerely
Dresslily Customer Service
Never received my order. Horrible customer service. AVOID! SCAM!
Dear Ron H,
We very much regret for this inconvenience.
Your order was shipped out on 2016-06-03. As it is long distance transport, the packages may be delayed by various factors.
For this issue, we have contacted you by email with solution, please check and reply to us.
Thank you for notifying us of your complaint.
Yours sincerely
Dresslily Customer Service
Ordered On September 17, Still not here. Never get anywhere with customer support.
Dear Mike,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.
Could you please answer us?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
You do not receive your merchandise and no returned email's. Total scam!
Fraudsters who take your money and never send the goods.
Dear Customer,
Thank you for your recent comment.
We feel sorry for the inconvenience that have caused.
Can you send us the e-mail address?
We can not get the information without the order number or e-mail address.
We hope to receive from you soon.
Best Regards
Customer Service from Dresslily.com
No problems, very happy with my buys and will definitely order from them again.
My order was received and the items I ordered were great, as promised.
Placed order in October it is December still don't have item was told 10-25 days
Dear Penny R.
We sincerely apologize for this inconvenience.
We will do our best to help you. Please send us a private message with your order number or the email address you used to order. The order number you have offered here is not right. We will then offer a solution as soon as possible.
Thank you.
Best Regards
Dresslily Customer Service
Since April 19,2015 and I am still waiting for my order! $124.87
Dear Evelyn,
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Firstly, we need to clarify that:
As it’s the first and large order on our website. Usually, to guarantee seller and buyer benefit, our financial department need to confirm the real some necessary identification. If the payment information was not matched with the identification or the Counterparty Status is unverified, this may lead to card fraud, if our customers are not willing to offer us the information, we will full refund to avoid more dispute due to the illegal using others card to pay to protect our real customer benefit.
We had sent an e-mail to you already, please check it and reply back to us.
Thank you again for bringing these matters to our attention.
We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service
Exactly like i said, "made in China." Where's the 1/2 star rating?
Dear melony,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Please set assured that we will try our best to resolve the problem for our customer.
Would you please contact us at http://support.dresslily.com/ and tell us the problem of your order in details?
If you have any further question, please feel free to contact us.
Best Regards
Dresslily Customer Service
QUICK SHIPPING, PRODUCTS ARE GREAT QUALITY, LOVE THE ITEMS ON THERE. REFERRED FRIENDS WHO HAVE ORDERED ALREADY!
Very good site. Affordable prices and wide range of goods
Overview
DressLily has a rating of 3.1 stars from 4,653 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DressLily most frequently mention good quality, free shipping and great prices. DressLily ranks 6th among Discount Clothing sites.
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- Shenzhen, GuangDong, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ronald K.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have arranged the refund for you and send you the refund detail on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service