DressLilyReviews 4,652

This site is complete bull$#*! im so unimpressed and I will never buy anything ever again. Their live chat is complete rubbish, I order my stuff 7th of sep its not the 16th of October, the communication is just $#*! and is so very poor, when I called the customer line today she asked me to call back tomorrow for a tracking number, why the $#*! should I call back asking for it when they should be calling me, or emailing me a tracking number,

Could this site get any worse im so completely over it and this isn't the end ill be taking this further.

After reading some of the other reviews I was worried about my order arriving at all. Or arriving plus major shipping fees (which would have been my own fault for not researching)
However, my items arrived about a month after ordering, which I expected. (I didn't pay extra for faster shipping or tracking) The bag, newspaper look? Was a bit smaller than what appeared on the web page, but still a good size. I also ordered the red button boots. (Most afraid these would never show) They arrived, they DO fit and for the price, very fair quality.
After all the negative reviews from the site I'm not sure I'd order again, but I'm quite thankful I did get my order and didn't have to pay extra once it arrived.

I would never recommend anyone to order anything from this site! I ordered a dress last month on Sep 9th and it is now October 14 my birthday is in 2 days and now I have to go buy something else because my dress isn't here on time. I just received an email just last week saying it's going to be 10-25 business days before I see my order, and don't even bother trying to contact them that is a no go! I hate I wasted my money with them and they need to go out of business since it seems they can't run a professional one!

All I can say is DON'T USE THIS SITE! It might be cheap and the clothes and accessories may look nice on the site but they are incredibly poor quality, take over a month to arrive and you will be utterly disappointed. I wish I hadn't wasted my money, it took so long to deliver my items by the time I got them I just threw them in the back of my wardrobe, no point returning them as I'm sure I would never see my money again! Save your money!

Very unhappy with this site, and wished I had checked reviews like these before ordering. My order status remained on "processing" for weeks, so I sent an inquiry ticket about what was going on. Got a reply saying that 1 item was no longer being sold, and another was out of stock at the moment. Terrible that they don't inform you about this and I have to find out about this weeks after ordering myself. After a lengthy back and forth, I was told a different ETA on when the item would be in stock again multiple times. After a while, we seemed to decide to have the items in stock shipped before (including a new item to replace the one that was no longer sold) and to have the item out of stock shipped once it was in stock again. Then, the person dealing with my inquiry seemed to change ("Ran" first, then "Aurora") and this one seemed very confused and kept asking if I wanted the out of stock item shipped at a later time, even after me saying twice that YES, this was what I wanted. In the end, I gave up on these messages as Aurora seemed to either not listen or not understand, and after a while I had the money for the remaining item returned to my paypal (at least they paid me back...). The 3 items that did get shipped arrived a few days ago and I was very unhappy about the quality of most of them. Very cheap, flimsy, ugly looking fabric, and I threw the 2 dresses away immediately. Waste of money. The only thing that I liked was the cardigan, which was of a better quality.

All in all, bad customer service and bad quality clothing. Don't buy from this site.

Placed an order 3 weeks ago, paid for the quickest shipping and have still not received my order. I have tried their online chat, calling them, emailing (all numerous times) and have still not heard back from them. I have never wrote an online reviewin my life but this has just been so frustrating that I want to let others know before ordering from the site - I just wish I had researched the reviews before ordering.

I reviewed this company on another site after multiple attempts to make contact with them regarding an order. They were quick to respond, then had the nerve to ask me to update my negative review. I responded, I have no problem updating the review once they fulfill their obligation as a business. Since then, I have received notification of an "item" that is back ordered, but no specifics of which of the 7 items I purchased. I am getting married in approximately a month and I purchased a very large amount of the items I need, through Dresslily.com. Every correspondence with their company requires a 24 hour response time, allowing them more time to give you the run around. They asked me if I wanted the other items shipped anyway, and then they could send the backordered item on a later date. I responded requesting more specifics. "Will I pay extra shipping?!", "When will the back ordered item be expected?", "Which item is back ordered?", "When can I expect any of my PURCHASED items?"---you get the point. However, I have to wait another 24 hours if not longer for a more specific answer, if I even get it. I call and call, all I get is an answering machine. I can't chat with anybody. This place is a scam. They steal your money, and then find a billion reasons as to why you haven't received your items. Keep in mind, I paid extra for expedited shipping... now they want to tell me after the order is dispatched, which could take 7-15 business days, then the package can be shipped by the guidelines of rate of shipping... IF no other delays occur! They fabricate their policies AFTER they get your money! DO NOT BUY FROM THEM IF YOU WANT YOUR ITEMS IN ANY TIMELY FASHION. And don't bother paying for expedited shipping fees. I am beside myself. I have full intentions of moving forward with legal action, I hope everybody else who have been scammed by this company does the same. They throw in vague disclaimers referring to any delayed processing due to thorough inspection of products---understandably, basic business practice is to ensure the quality of their products, in a timely manner. What happens when you pay for next day shipping?! Doesn't that mean you should have your product(s) within the next day or two? Not with Dresslily. They "dispatch" your product to some manufacturer, and somehow everything else regarding your purchase is lost in the abyss of sweatshops and illegal productions. The only thing I'm at ease about is that my payment was processed through paypal. Hopefully, I will be able to get my money back through them if I don't receive my order by the middle of next week.---that will be the end of my expected shipping dates.

I ordered a few items 4 weeks ago and still have not received my order. After two weeks I contacted dress lilly to find out why my order was not even at shipping status and they informed me that two of the items were out of stock for a month! I told them to send everything else and that I should have been notified. I have spent the past few weeks going back and forth with them for tracking status on the things that shipped that I still have yet to receive. They did nothing to compensate me for their mistake and bad business practice and every response I receive says, "wait patiently ok?" Isn't 4 weeks a little excessive when you were promised on their website no more than 2? Will NEVER order here again! *STILL waiting for my order.

Update: Finally received my order to find one item not at all as the picture depicted, all much smaller ths n a typical large, and the quality of the items is horrible. One zipper broke the first time I tried to zip it, another shirt got a whole in the seam within 2 hours of wearing it and due to my experience I will not even attempt a return... wasted money! I advise all readers to shop local and avoid this company at all costs!

If I could it a minus- star I would. Customer service sucked. They didn't give me the goods or the money and then claim all my questions have been answered. It's almost like it was being run by kids, by the type of responses that I kept getting. Made no sense.

After being in contact with someone that contacted me thanks to this site I got a refund. They were much more helpful than the first time around.

This company is a scam and full of thieves. They take your money and don't send the goods. When you contact them they do respond with all sort of reasons and excuses and guarantees the products are on the way. STAY AWAY THEY ARE A SCAM! They are complete con artists stealing your money.

I made an order the 20th of september. They should have shipped it in 5 bussiness day but they didn't. I wrote two e-mails and they never answered.BE CAREFULL to order to them. I'm thinking to give everithing to legal office to claim the payment back, maybe they will answer to them.

I have not yet gotten my package in the mail but I am waiting for it anxiously. From the moment I saw it I said to myself I have to get this before my husband's birthday so I can surprise him. But I totally love this piece. My email is *******@gmail.com

First time I ordered from Dresslily they were out of stock of some products I had ordered and they had to make up for it by offering me some other items. Second time I ordered from them, I never received a response after submitting two emails because my order never processed or shipped. I guess I haven't had the luck other customers have had. But I'm never ordering from this site again.

I ordered a top to really try out the product. Glad I only wasted $25.00. I agree with other reviewers that this is the worst site ever. The product was really cheap fabric. The construction and sizing were way off. I tried to contact them for return and ended up with about 10 correspondences back and forth with them asking more questions wanting me to measure the garment, send a picture of the garment, etc. Each correspondence was something additional they wanted. Never would refund. I just contributed to China's empire and wrote it off as a lesson.

Dresslily is the worst site ever. All of their product is like flea market stuff. I ordered product from this company and was supposed to received it within 3-8 business day didn't not receive it until 3 weeks later, once received it was the wrong product, it didn't look like nothing on the website.

PLEASE BE WEARY OF THIS SITE THEY ARE FOREIGN COMPANY LOOKING TO GET OVER ON AMERICANS. THEY HAVE NO CUSTOMER SERVICE AND HAVE HELP DESK TICKET TO RESPONDS TO YOUR CONCERNS. THIS IS A REMINDER TO EVERYONE.

I still have yet to receive my order, it has been 2 weeks now. But then again, I know that it would really take a little longer judging from the shipping info on their website. Hopefully, they got my size right and the quality is not as bad as some people claimed. If they get my size right and the quality is better than expected, I'll definitely order more items. The items look too amazing for their prices, got my favorites pinned already haha.

I ordered 4 items all with poor materials and not comparable to what you see in the website. No chance of return.

Jacket I ordered in late August has just arrived, 5 weeks later. Ordered an XL, fits like a smallish medium, can barely get my arms in the sleeves as the back is so tight, no chance ever of moving in it at all. Material was advertised as wool/cotton blend, actual tag says cotton and rayon. Buttons are sewn on loosely and clink like a cheap wind chime. Not impressed at all. Will not order with this company again and plan to warn all my friends about it.