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DressLilyReviews 4,652

2.4

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DressLily Reviews Summary

DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.

service
899
value
846
shipping
904
returns
605
quality
815

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Maryland
1 review
3 helpful votes
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This website is my new greatest find. The clothes are awesome and the prices unbelievable! I will shop no where else now that I've found Dresslily. The best part is that you don't have to pay high shipping costs unlike some of the similar websites. Happy Shopping!

Date of experience: November 6, 2014
District of Columbia
1 review
22 helpful votes
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DO NOT ORDER FROM DRESSLILY

I'm one of those people that sees bad reviews and likes to take a chance on it anyways. That's what I did for dresslily, thinking "what the hell, I'll spend 40 bucks and it'll probably be fine". I was wrong. I have never owned worse clothing than what I received in the mail from them. For starters, the material was entirely different than what was listed on the website and was absolutely horrible. The sizing was also completely off--what I ordered was one size fits all, but the measurements said it would fit perfectly (I'm 5'3" with a size 1 waist). I know that it is a foreign site but i checked the actual measurements in inches provided. Two dresses turned out to fit like a very tight shirt (didn't even fit over my butt). And on top of it all I had to wait over a month to receive my packages (they split my order up) when it was supposed to take 2 weeks. I haven't even received the second one yet. I just got them today and will start the return process first thing tomorrow, I don't even want them sitting around in my room. I am extremely disappointed with them and will never order from them again

Date of experience: November 5, 2014
CustomerService R. DressLily Rep
over a year old

Dear Rachel Y.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize for all thoes inconvenience in this order.

We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.

We are committed to assisting every customer at any time. Many thanks.

Best Regards
Customer Service from Dresslily.com

Australia
3 reviews
16 helpful votes
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What a bummer site...
November 5, 2014

What a bummer site... sent a tiny part of my order and no information about the rest. Impossible to contact, they constantly sent auto replys but no answers. Then I get the info that 80% of my order is unavailable and I will receive a refund in 30 days. This was only after I made a complaint to PayPal and puts me outside the limit to claim from PayPal... 40 days...
Be very careful here...

Date of experience: November 5, 2014
CustomerService R. DressLily Rep
over a year old

Dear Elizabeth S.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize. We have shipped the main part of your order out by 2 parcels:
Tracking number: CA14133744083843, shipping method: Australia Line Registered, tracking site: http://www.tollgroup.com/toll-global-express-track-trace.

Tracking number: RI200112210CN, shipping method: China Post Registered, tracking site: http://www.17track.net/index.shtml.

Only 3 items among 18 items not available and we have applied for the refund, while a card refund may take up to 30 days to process and appear in your account. The exact length of time is dependent on your credit card company and is outside our control.

We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.

We are committed to assisting every customer at any time. Many thanks.

Best Regards
Customer Service from Dresslily.com

Canada
1 review
17 helpful votes
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Do NOT order from this sham of a company. They will receive no stars from me. I ordered a 'Deep Grey' jacket and received a junky jacket in a beige/tan colour. I sent them pictures of the jacket and these arseholes said that the beige jacket I received was their deep grey colour. A bunch of lying scam artists. They then offered me 10% off my price as if that's going to make it all better. I will not rest until I receive my money back. I will continue to leave bad reviews everywhere I can until I have been fully reimbursed. Believe me I am like a dog with a bone until I am done. Are you reading this you thieves?

Date of experience: November 5, 2014
CustomerService R. DressLily Rep
over a year old

Dear Debbie M.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize for the clolor issue on the item you got.

We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.

We are committed to assisting every customer at any time. Many thanks.

Best Regards
Customer Service from Dresslily.com

GB
1 review
2 helpful votes
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Fantastic website, fantastic styles and top notch customer service!
Will be placing more orders.

Date of experience: November 5, 2014
Canada
1 review
2 helpful votes
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Dresslily.com Try there products. I've been ordering items to there sites since June and as of now I will continue to order. Products are really nice and good quality prices are affordable too I recomend it and try to order. They have everything from aparel to shoes makeup. CHECK IT OUT! Dresslily.com

Thank you

Date of experience: November 5, 2014
District of Columbia
1 review
1 helpful vote
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Clothes are good and dosen't seem cheap
But the price is very cheap
LL**************
This order came quick and was perfect.
LP**************
This order was delayed

Date of experience: November 5, 2014
AE
1 review
7 helpful votes
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This online company is not even worth a single star. An expensive purchase of mine (USD 200) did not arrive on time despite my remitting payment for expedited shipping. The purchase was made in June'14 and it is now Nov'14. My queries for refund was not answered properly by the customer service management team and no refund was done so far. Although this online site is legit, it feels like a complete scam to me. I WOULD NOT RECOMMEND ANYONE TO MAKE PURCHASES FROM THIS SITE. DON'T FALL FOR THIS CRAP TRAP.

Date of experience: November 5, 2014
CustomerService R. DressLily Rep
over a year old

Dear Ouddhena G.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.

We would be grateful if customer could please continue the communication with us in support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Best Regards
Customer Service from Dresslily.com

Australia
1 review
1 helpful vote
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Ordered from them twice
November 4, 2014

Ordered from them twice. First order of a coat and accessories came super quick - but the coat was way too small. Didn't try to return as the thought of trying to return to an overseas company was too daunting.
Second order of accessories took a LOT longer but eventually arrived.
Prices are good, especially for inexpensive jewellery and hair accessories (great for little gifts).

Date of experience: November 4, 2014
New Jersey
1 review
1 helpful vote
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Dresslily.com is recommended site for online shopping. Its not a scam. They have lot of offers online and also discount coupons are available if you search for them. They have even flat free shipping which is awesome. They have pretty dresses and accessories for women. Its reasonable and trendy. Shipping takes quite long if its flat free shipping it takes 10-20 business days. Overall its a good sight for online shopping.

Date of experience: November 4, 2014
Jamaica
1 review
3 helpful votes
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I made two orders one took too long to ship and so I requested a refund which I have received in full. So far their customer service is ok could do with a bit of improvement. Based on the information on the site my packaged should arrive between the 10/30/14 - 11/04/14. I am still waiting to see what happens.

Date of experience: November 4, 2014
Romania
1 review
1 helpful vote
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I ordered products from the site and I was very excited Dresslily both product quality and the speed with which we received.

Date of experience: November 4, 2014
Malaysia
1 review
2 helpful votes
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Dresslily is one of the best online shopping websites I have come across.
Th best thing, apart from the affordable prices and quality of product, is the customer service.
They reply to every query and problem, if I face any regarding payment or delivery etc.
Always polite and help to solve the problem asap. The delivery may be a little slow comparatively, but given the prices of the products, it isn't so bad.
I definitely recommend Dresslily!

Date of experience: November 4, 2014
New Jersey
1 review
6 helpful votes
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Stay away from them!
November 3, 2014

Stay away from them!
I order a coat that looked great in the picture size small for $50 that Im sorry is not that cheap and I could easily find something for that prince at the mall but I bought it online because it's really hard to shop at the mall with a toddler in tote.
Anyways, the coat took forever to get to my house and when it finally arrived as soon as I took it out of the bag I could tell it was very bad quality material but I tried it out anyways. Surprise, surprise! Their small size is more of a xxs! And I could barely close it and could definetely not lift my arms up. When I contacted them about a return or exchange they told me they wouldn't exchange it because it was my fault, or I would have to send it back and get refunded 80% of my money because now the coat is considered second hand (excuse me? I just tried it on! It's the biggest BS I've ever heard!
However they offered me a store credit for the "compensation" that I naively thought it was for the same amount I spent and when I went redeem it I saw they actually gave me a 6% coupon... :/ so now I'm stuck with a cheap $#*! $50 coat that wont fit me... Stay away from this website! I don't know how business is done in China, but that's absolutely not how it's done in America. If you want to sell over here get your $#*! together and stop scamming people!

Date of experience: November 3, 2014
CustomerService R. DressLily Rep
over a year old

Dear Kellen L.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize. The size based on China, run small than foreigner country.

We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.

We are going to reach out to this customer to apologize personally and to see if we can make an accomodation he will find acceptable.

We are committed to assisting every customer at any time. Many thanks.

Best Regards
Customer Service from Dresslily.com

India
1 review
1 helpful vote
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Good Work Dresslily
November 3, 2014

I have ordered from dressliliy a few times. The clothes are great however it is a pain to get the items on time. However its better late than never..

Date of experience: November 3, 2014
New York
1 review
8 helpful votes
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COMPLETELY UNSATISFIED!
November 2, 2014

COMPLETELY UNSATISFIED!

I chose to expedited shipping and waited the max time for delivery of 11 days. My ordered did not arrive until the 14th day. I asked for a refund on the shipping and will keep the item purchase even though I no longer needed it. My concerns were completely ignored, and when finally address, I was offered a compensation of a 6% discount of a future order. How absurd and offensive.

I WILL NEVER SHOP WITH THIS COMPANY AGAIN. I WILL TELL EVERYONE ABOUT MY TERRIBLE EXPERIENCE!

Date of experience: November 2, 2014
CustomerService R. DressLily Rep
over a year old

Dear Sumender S.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize. The shipping mode you have selected is Expedited Shipping, which will take about3-7 business days after dispatch.

We have checked and the parcel has arrived 2 days later than the customer estimated, while the customer havent deduct the weekend.

We are going to reach out to this customer to apologize personally and to see if we can make an accomodation he will find acceptable.

We are committed to assisting every customer at any time. Many thanks.

Best Regards
Customer Service from Dresslily.com

Virginia
2 reviews
5 helpful votes
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The worst experiance ever.
I have ordered 3 items from this website. I only have recieved one.
The size was totally off. My XS size was a XXL fit, but it says XS on the packaging.
Worst chepeast quality ever. Nothing like their pictures.
They are scam.

Date of experience: November 1, 2014
CustomerService R. DressLily Rep
over a year old

Dear Sophia T.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize. Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.

Could you please give us your order number so that we can check for you?

We are committed to assisting every customer at any time. Many thanks.

Best Regards
Customer Service from Dresslily.com

Oregon
1 review
7 helpful votes
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Where do I even begin
November 1, 2014

Where do I even begin. If you don't want to read any of this, here's the takeaway - DON'T SHOP AT DRESSLILY. IT'S NOT WORTH IT IN THE SLIGHTEST.

1) I finally got the last of my Dress Lilly items, 2-5 weeks later. My order was spread out into 3 sporadic shipments.
2) Every single item I got - worst quality. Cheapest material - thin, falling apart, some items were so clearly knockoffs or not at ALL the item in the picture.
3) One of the items I ordered never showed up.* It will now show up sometime next week, aka 5 weeks after I ordered it.
4) HUGE EMPHASIS on #2. The clothing is terrible. It is NOT the same as any of the pictures. It's like a small child was handed scissors and a needle. I have a very serious suspicion that DressLily owns some factory in China that attempts to recreate other vendors designs and items... and they don't do it successfully.
5) I have just reached out to DressLily, so I have no idea how they plan to handle this situation. Until I hear from them, I'll refrain from judging their service or return policy.*

*I heard back. They essentially said - deal with it. Nobody gets refunds because a refund involves paying for shipping... to China. I bought 11 items and I would still LOSE money trying to return them all. They said, I hope I keep my items because they are what "I ordered." No I did not order 11 pieces of ragged, shapeless cloth, but okay. My loss is your gain. Don't shop here.

L**************

Date of experience: November 1, 2014
CustomerService R. DressLily Rep
over a year old

Dear Alyssa C.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize. We have shipped out your last item in a separate parcel. Tracking number: 9374869903500163107142 tracking site: http://www.17track.net/en/result/post.shtml?

We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.

We are committed to assisting every customer at any time. Many thanks.

Best Regards
Customer Service from Dresslily.com

GB
1 review
3 helpful votes
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I am very pleased with the items I received I had no problems contacting them and delivery was faster than what I thought it was going to be the items i ordered are very nice and I do not have any complaints.

Date of experience: October 31, 2014
Texas
2 reviews
1 helpful vote
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"This review is for my first order experience with Dresslily.com: every item I ordered was delivered undamaged and each item was as expected; good quality, very nice
As far as the processing goes, remember: if you choose flat rate for Free Shipping the items ship from China and if you are in another country, as I am in the USA, delivery takes Some Time. The packages have to go through Customs and then to various hubs as they make their way to you via available delivery services ie in the USA - postal service, UPS, FedEx, DHL... in other words, IF the items are in stock expect at Least 18 working days to receive your package
Overall, I am very pleased with Dresslily and will purchase through them again"

Date of experience: October 31, 2014

From the business

Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.


dresslily.com
Founded in 2008
Shenzhen, GuangDong, China
+339