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DressLily

How would you rate DressLily?
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Virginia
1 review
0 helpful votes
Follow mellany p.
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It is absolutely terrible. They screwed me over, took my money after guaranteeing shipment of items within 24 hours and then said what I had ordered was no longer available after almost a month of me messaging them and asking them why the order had not shipped yet. Absolutely ridiculous! I am now waiting for a response telling them to refund my money in full. I AM SO ANGRY! I am going to leave a horrible review on every single site I can find that they are affiliated with!

Date of experience: May 29, 2014
Canada
1 review
1 helpful vote
Follow Jessica L.
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My item took a month to be delivered - which after reading the reviews was not that long (so far not items came in 4/5 are here though). The pictures online are an idea of what dress lily thinks they can reproduce and clearly cannot. The quality of the material is very very cheap and everything is see through. The styles are not even close to the images they posted online and overall review - I would not recommend this website if you are looking for clothes to wear... Lesson learned!

Date of experience: July 29, 2015
CustomerService R. DressLily Rep
over a year old

Dear Jessica,

Thank you for your recent comment.We feel sorry for the inconvenience that have caused.

The shipping time has been influenced by the weather, holiday, and it might be arrived later than estimate date.
For the item didn't meet your expectation, please refer to http://www.dresslily.com/m-article-id-80.htm and please keep communication at your support ticket for solution.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

Best Regards
Dresslily Customer Service

Washington
1 review
9 helpful votes
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This is bull$#*!!
October 4, 2015

My husband ordered me ' 2 pair of leggings' the money was taken off his card this was 9/3/15. And I still haven't got my items every time I send a email' it said's shipped. Rule number i hate a thief". Now if you think you're going to get away ' with ripping people off ur dreaming.'' I'm going to the better business bureau to!

Date of experience: October 4, 2015
CustomerService R. DressLily Rep
over a year old

Dear Barbara,

Thank you for taking your time to write your review. We really appreciate the feedback.
We're very sorry for your concerns and the issues you have raised.

The parcel had been shipped out with flat rate shipping, we can not get the parcel information from the website.
And we need to confirm some information so that we could claim the shipping company, would you mind to help us?

You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards
Dresslily Customer Service

Texas
1 review
3 helpful votes
Follow Lezlie A.
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Thanks to site Jabber and someone that cared at Dress lilly, they have made things right with me and did return some of my money. It did take a while but did seen to find someone that cared and helped me. There items run way too small and need to be more accurate, Just wanted to let you all know that I was taken care of. So if any of you had problems, do not give up! Thank you Site Jabber for helping me to find someone at Dress Lilly to make it right! There bathing suites were very cute and good quality but sizes are no wear at all accurate.

Date of experience: June 2, 2016
CustomerService R. DressLily Rep
over a year old

Dear Lezlie A.,

We our sincere apologies for the inconvenience you have experienced.
The other item was already shipped out and it is now on the way.
As it is long distance transport, the package may be delayed by various factors.
For the size issue, we offer the detailed measurement online, you need to check it before you place the order.
We have offered you the solution in the email, please check it.
Thank you for your important feedback.

Best Regards
Dresslily Customer Service

Utah
2 reviews
1 helpful vote
Follow Corissa T.
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Excellent experience
December 30, 2017

My experience with dress lily was very straight forward and easy going. I ordered a dress that was on "priority dispatch" and got a shipping label the same day as I ordered it. I received the product 2 weeks after ordering, which is exactly when they said it should be arriving. I also LOVE my dress! Great quality and so comfortable! I did read reviews for this website before ordering (because I'm huge on reading reviews) and was hesitant seeing other customers problems but decided to try them anyway... My experience was very pleasant and I have zero complaints, so I'm sharing it. I will order from them again.

Date of experience: December 29, 2017
Illinois
1 review
6 helpful votes
Follow M E.
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This company sells products that they do not have in stock and then hides behind a staff of customer service agents that copy and paste patronizing e-mails to stall for time.

I am completely unsatisfied and will never order from them again.

Take my advice, save yourself some time and aggravation and order from someone else.

DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 1, 2018
CustomerService R. DressLily Rep
over a year old

Dear M E.,

We are sorry things have taken longer than expected.

Please note that all our items have varying processing times that are clearly marked on the product page.

The total time it will take to receive your item is the processing time plus the shipping time.

We have messaged you regarding your case. Please login to your account to reply to us.

Many thanks,

Dresslily Customer Support Team

Illinois
1 review
2 helpful votes
Follow LaDonna I.
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It took some effort, however, in the end they did refund my money for missing merchandise. I can't lie - I will not order from them ever in the future as it took nearly three months for a resolution, but am happy that they finally responded appropriately. Posting on SiteJabber was the key to getting their attention.

Date of experience: November 9, 2015
CustomerService R. DressLily Rep
over a year old

Dear LaDonna,
Thank you for taking your time to write your review.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service

Washington
1 review
5 helpful votes
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Coral tank top
June 24, 2015

This is the worst quality piece of clothing I have ever bought! Its so cheap of this website because it comes straight from China, not to mention why it takes soo long to receive your order.The color is more of a burnt orange and the anchor is stamped on and bled through the fabric. I will never buy from dress lily again and I would advise anyone that is looking for a great deal buy from somewhere else! Try amazon first... rating overall 0!

Date of experience: June 24, 2015
CustomerService R. DressLily Rep
over a year old

Dear robert,

Thank you for taking your time to write your review. We apologize for what you have described.

If you have any issue, please contact us at any time, we will reply you in 24 hours.
And could you provide us the order number so that we can check your issue?
If it is our fault, we will arrange compensation for you.

Best Regards
Dresslily Customer Service

Australia
1 review
1 helpful vote
Follow nikita p.
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This site is a scam. The clothing they send out is nothing like they described it to be. They are bordering on criminal acts in not returning my money and making me pay for return and also not paying me back even half of what i spent. Do not shop with them... these people are criminals!

Date of experience: May 5, 2014
GB
1 review
6 helpful votes
Follow Valentina B.
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Purchased an item last month. Never received a confirmation email with tracking order. The transaction on my bank account shows that the money went to an Electronic company whatsoever. Tried contacting Dresslily but never heard back.
I am starting to think I've just lost my money and will now spend time trying to get a refund.

Date of experience: March 3, 2016
CustomerService R. DressLily Rep
over a year old

Dear Valentina B.

Thanks for your message.
Please contact us if you have any issues, we will try our best to help you.
Would you mind send email to our support center? Here is link: http://support.dresslily.com/
Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service

Florida
2 reviews
12 helpful votes
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Poor quality product
March 21, 2016

I ordered 4 shirts from dresslily, very impressed with the pictures on website and thought they would be what they looked on website. Just received the order after 20 days, my guess coming from China. Shirts are of very poor quality, stitch is so bad every order extra treads, 3 shirts of same size all different sizes, on collar the texture is different from one side to other, looks like last bit of the yarn (like on print paper, red color come to indicate end of paper) has been used. Very disappointed, what a waste of time and money if they dont refund.

Date of experience: March 21, 2016
CustomerService R. DressLily Rep
over a year old

Dear vinod j.

We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service

Minnesota
1 review
1 helpful vote
Follow Angela C.
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Stay Away
May 13, 2015

I placed an order the mid March. They processed the order April 1. I understand that shipping takes time; however, I have been waiting almost two months. They didn't have a problem taking my money right away. Still no product and no update on the shipping tracker other than departed sort facility to United States on 04. 03. 15. Never Ever order. And don't post anything negative on their site because they remove it.

Date of experience: May 13, 2015
CustomerService R. DressLily Rep
over a year old

Dear Angela,

Thank you for your review.
We apologize for the issue that you have mentioned.

We take the money to forming the order and inform the shipping.

We have contacted with the shipping company for this issue, please set assured that we will solve this issure for you.

Best Regards
Dresslily Customer Service

GB
1 review
4 helpful votes
Follow Millie C.
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I have used DressLily for about a year now, and I find it perfect. The prices are very competitive compared to other online retailers, and the website works great & is safe to use. They have great pieces of clothing and the style is more edgy than most UK retailers, that's why I really like it. And if you're lucky, you can sometimes find clothes that have been discontinued in other places, and they come at a cheap price. What I most love about DressLily is the effort that they put behind their website in the past year. It went from an average online retailer, to a proper website with apps, a sleek interface, order tracking, etc. Kudos to them for the great improvement, but keeping incredibly low prices. The only downside is the fact that it takes long to get parcels delivered, but for me it is totally worth the wait.

Date of experience: September 7, 2015
Oregon
1 review
5 helpful votes
Follow Jordyn C.
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Dresslily is one of the best places you could go to to get really cheap durable clothing. I have ordered presents for my mother roommate and of course myself! It's free shipping for everything and it comes faster than you'd think. Dresslily also has the best customer service. They are so friendly and helpful and reply very quickly to get what ever questions or problems you have taken care of. I am very much satisfied with shopping at Dresslily.com.

Date of experience: June 3, 2015
North Carolina
1 review
1 helpful vote
Follow Rebecca C.
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It is maddening to me to never get ahold of anyone. The phone number is never connecting to a person. It just constantly states no one is available. I try to return the item just to exhange it and have to get online, create a ticket and send a picture of the item, do a chat, and then who knows what happens next...all in efforts just to exhange an item that they sized wrong and doesn't fit. It should not be this difficult to exchange an tiem. They not only need a zero button but a negative star button(s) as this company is horrible!

Date of experience: March 29, 2023
CustomerService R. DressLily Rep
over a year old

Hi, there, We are so sorry to hear that you have been experiencing some issues. If you have any questions regarding your order, please tell us details so that we can do our best to solve them for you.
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index.
We are always happy to assist you.

North Carolina
2 reviews
0 helpful votes
Follow Amber B.
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Ordered a very small item that should not take long at all to ship. It has been over a month now and I have received several other purchases already from other similar sites and no news at all from the seller on dresslily.com. Please don't waste your money here, maybe not a scam but if you are looking to buy something and want it before you are old and gray don't order from this site. And the seller is very passive about communication just told me to wait patiently... thanks a lot.

Date of experience: January 29, 2014
Georgia
1 review
1 helpful vote
Follow ASHLEY A.
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I found them from an ad on fb. Products looked great online and dirt cheap. But its true what they say you get what you pay for. One of my watches came and was falling apart. A bracelet I received did not even look like the one in the pic I ordered. I paid $22 for six items. So I didn't even worry about calling or contacting them.

Date of experience: April 2, 2014
GB
1 review
0 helpful votes
Follow Petya P.
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Great website
November 26, 2015

To be honest, I clicked on dresslily.com by mistake from a facebook ad but I am quite happy that I did. All the clothes and great prices that I saw just made me want to order everything that fits me :D. I have ordered few times since then and do not regret any of them. It is really nice that what you see on the picture is what you get live. They offer free shipping internationally which is just perfect. Definitely will continue to order more, great stuff dresslily.com people!

Date of experience: November 26, 2015
Romania
1 review
2 helpful votes
Follow Raluca I.
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I was satisfied because the product i order was exactly as it appear in the picture on their website. They have very good prices and a lot of beautiful products, this is why i am glad that i ordered from them. Thank you dresslily!

Date of experience: February 20, 2015
Washington
1 review
0 helpful votes
Follow Raistlyn A.
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Amazing!
April 29, 2018

I bought these octopus leggings and a matching sweatshirt/shirt and they're so comfortable! My friends have stole them at least once each! Definitely gonna get some for them in the future! Awesome material, great quality, and super cute!
My coworkers always comment on them.

Date of experience: April 27, 2018
CustomerService R. DressLily Rep
over a year old

Dear Raistlyn A.,

We appreciate that you took the time to write a review.

Thank you,

Dresslily Customer Service Center

Overview

DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 12th among Discount Clothing sites.

service
899
value
846
shipping
904
returns
605
quality
815
+339