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DressLily

How would you rate DressLily?
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Washington
1 review
0 helpful votes
Follow Nicole R.
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I have ordered a couple times and although it does take quite a while to arrive, its nice to open the package and go through everything. It ships from so far away and goes through customs so its a given that shipping wont be quick. They did finally change to free shipping and that excites me the most. Just placed another order yesterday. One thing... always make sure you look at the size chart below each item so you know what size of theirs is equal to what you wear. Helpful tip!

Date of experience: December 15, 2017
GB
1 review
1 helpful vote
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Due to a few adverts on Facebook and my news feed I took to Dresslily to order a few Christmas presents. Over a fortnight later and nothing has arrived, I can see the order on the website still showing as 'processing' but after a query, no response for 24 hours. I think they may pay for false reviews or simply set up fake users & give themselves 5 stars on independent sites such as this. I still hope the goods will arrive, but its too late for their required date.

Date of experience: December 19, 2017
CustomerService R. DressLily Rep
over a year old

Dear James K.,

Thank you for your review.

Please rest assured that we always do our best to help our customers and improve our service.

We always aim to offer our customers the best solutions to their issues in line with our policies.

Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.

Our order numbers start with the capital L, if you can offer us an order number we would be more than happy to assist you.

Then we will offer you a solution via the ticket center.

We look forward to hearing from you soon.

Many thanks,

Dresslily Customer Support Team

Australia
2 reviews
2 helpful votes
Follow Kathy W.
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Would recommend to anyone
December 20, 2017

I have been ordering from Dresslily for the past year. I love that they have a plus size selection that is actually designed to look good on the bigger girl. I order about $100 worth of clothes each month. The sizes are quite clearly marked and are very true to size. I save heaps because I log in everyday for more D points. Saved $60 on my last order! Postage times are great, never had anything not arrive.

Date of experience: December 18, 2017
Pennsylvania
1 review
1 helpful vote
Follow Chareda W.
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Best thing that ever happened to my wardrobe! I'm a single parent so it's hard to buy good clothes at affordable prices. I fell in love with dress lily now I can look classy and fashionable at a great price

Date of experience: November 8, 2014
New York
1 review
3 helpful votes
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STILL waiting...
November 27, 2015

Ridiculous... never ordering from these guys again. Ordered a month and a week ago and still have yet to receive it. Also, please be aware that they ship your order in pieces so that you receive some of the order one day, and the rest (hopefully) another. I highly recommend any other company.

Date of experience: November 27, 2015
CustomerService R. DressLily Rep
over a year old

Dear Stephanie P.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right. Please kindly connect with us with stating your order number and your issue in details. We will be happy to fix it for you.
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours Sincerely
Dresslily Customer Service

Missouri
1 review
0 helpful votes
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Fantastic
May 29, 2015

Dresslily.com is a great way to get cute, original clothes for a low price. Their customer service is wonderful, and packages arrive typically earlier than expected. They have many products including dresses, jewelry, shoes and hair accessories, so it is the perfect place to put together a new outfit!

Date of experience: May 29, 2015
California
2 reviews
3 helpful votes
Follow Debbie H.
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Be certain you know EXACTLY what you want and be ASSURED it will fit the way you want. There is NO returning of items from this store.
I order online a lot and EVERY store I've ordered from makes it easy to return for whatever reason.
These people want photos. Videos. 2-3 days to review to confirm whether or not you'll be helped.
It's totally ridiculous.
The clothing has no labels.
There was no return slip in the packaging.
My concerns have gone ignored.
Just Remarkably weird.
All I want is a larger size!

Date of experience: May 30, 2015
CustomerService R. DressLily Rep
over a year old

Dear Debbie,

Thank you so much for informing us about your shopping experience.
We feel sorry to hear that you are not satisfied with the item.

We need the measurement picture for make sure the situation.
Please refer to http://www.dresslily.com/m-article-id-80.htm

We have send you an email for this issue, please keep communication.

Best Regards
Dresslily Customer Service

Oklahoma
1 review
1 helpful vote
Follow Jenna C.
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I would never recommend this site for anyone! I ordered 2 things that took one and a half months to ship to me. I can deal with the wait, but when I got them they did not look at all what the website showed. So disappointed! At least it was cheap (just like the clothes) and I learned my lesson.

Date of experience: December 13, 2015
CustomerService R. DressLily Rep
over a year old

Dear Jenna C.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.

Best Regards
Dresslily Customer Service

Virginia
1 review
6 helpful votes
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Apparently my order was shipped out 11/18/2014 and today is 12/22/2014 so I am pretty sure I will not receive my items in time for Christmas. What is the point of ordering from this site? They cannot provide timely shipping and no tracking numbers? So this whole time my order could actually be lost? But, you tell me to wait?

Date of experience: December 22, 2014
CustomerService R. DressLily Rep
over a year old

Dear Joann b.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize.

We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.

Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

New York
1 review
4 helpful votes
Follow Nina s.
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I ordered a shower curtain that has been in transit for a month now. Of course I contacted the company, which is in reality Kathy Lee Gifford's sweatshop on the island of no returns and got received an email stating, " it's been shipped and we have no control over the mail service but keep those binoculars handy so you'll be ready if and when it comes" signed sweatshop joe. A month and a half later and no order in sight and sweatshop joe has been replaced by thin air. I will never buy from this outfit again.

Date of experience: April 27, 2017
CustomerService R. DressLily Rep
over a year old

Dear Nina,

We are sorry your order has not met your expectations.

Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.

Please indicate us your order number to our support center. We will check it for you.

Thank you for your support.

Dresslily Customer Support Team

Arizona
1 review
6 helpful votes
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It is what it is.
September 9, 2016

I received my product I about three weeks. I am extremely happy. These products are shipped from China. Therefore will take some time to receive. If you pay low prices for quality merchandise. Then what is there to complain about.

Date of experience: September 6, 2016
Sweden
7 reviews
22 helpful votes
Follow Alma I.
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I made an order from DressLily in December 2014 and started receiving the goods in January, which means they moved reasonably quick. Some products are very nice (the jewelry, a corset, and a few dresses) but some of them were really poor. They don't publish reviews under 4 stars.

Date of experience: January 21, 2015
California
1 review
3 helpful votes
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This place is a joke...
September 3, 2015

It will take so long to ship and arrive, you'll forget you ordered it.
I wish I would've read these reviews before ordering.
The stuff looks nice and the prices are low but it's not worth waiting over a month to get a $13 dress. Ships ground from China!

Date of experience: September 3, 2015
CustomerService R. DressLily Rep
over a year old

Dear Marg,

Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.

We have checked that the shipping method in your order is flat rate shipping, which is the slowest shipping method. We can not get the parcel situation from the website.
But it is still in the estimate date, please wait for it.
We recommend you to choose registered shipping for next order if you need the quick delivery.

Best Regards
Dresslily Customer Service

New York
1 review
0 helpful votes
Follow charissa l.
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I love this site! I look at it everyday to see if theres anything new for me to order! They provide great customer service if you're not satisfied with your product and they always respond within a day! They're dresses are pretty and I feel very confident in them!

Date of experience: September 6, 2015
Pennsylvania
1 review
2 helpful votes
Follow Tivonit B.
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My order took less than two weeks to arrive in the US, and (almost) everything was exactly as I expected it. One necklace did arrive broken, but they will be replacing it for free. Of course the quality isn't incredibly amazing, but how could you expect it to be for such cheap prices? I would compare the quality to Forever 21 or H&M. Cheap, but still good! I was very satisfied with all the clothes - everything fit perfectly and exceeded my expectations, and I've gotten compliments on everything I've worn. The customer service is also excellent - my order was shipped right away, and when I submitted a ticket regarding the broken necklace it was responded to within 24 hours.

Picture 1: Dresslily twinset tops, leggings, and necklace. (All "one size".)
Picture 2: Dresslily grey top ("One size")

Date of experience: April 2, 2015
GB
1 review
0 helpful votes
Follow Wendy G.
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I had my doubts about all what I would receive from Dresslily (if anything at all!) having read many unfavourable reviews. However, my order arrived this week and I am delighted. The fabrics are super, all items look exactly as they do in the photographs and all clothes look good on me. In the UK similar Monsoon dresses might cost £80 (compared to a few US $). Dresslily did an excellent job and I will be going back to the site to order more things.

Date of experience: January 22, 2014
California
1 review
1 helpful vote
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Been using Dresslily to order wall tapestries - these are exceptionally fun to use during the holiday seasons where I can change a whole wall of a room to fit the theme - whether it be Halloween, Christmas, or a nice nature setting when there is no theme needed. They ship same day, sometimes just few hours after the order is placed. Support is very responsive and they make sure you get the help that you need.

Date of experience: December 28, 2017
Alaska
1 review
3 helpful votes
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Overall very pleased!
March 11, 2018

I shop with this site very frequently and I don't think I'll shop anywhere else for plus sized affordable clothes. On a few occasions they've run out of stock on items I've wanted to purchase on their clearance sales, and they've been more than generous offering me other items instead.
I see a lot of people complaining about the fit of their clothes and that is just not the case. The sizing has a really easy to use translation chart from american sizing standards. Plus I think people are super negative as a default. But for me, I've honestly never had a better experience with an online clothes retailer!

Date of experience: March 9, 2018
CustomerService R. DressLily Rep
over a year old

Dear Heather T.,

Thank you for your kind feedback. We are grateful that you took the time to write a review.

We hope to see you on Dresslily.com soon!

Many thanks,

Dresslily Customer Service Center

Georgia
3 reviews
5 helpful votes
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The wig that hasn't came
December 16, 2016

I order mostly by phone or on line due to my disability; never had I encountered this. I placed an order with dress lily in August 2016. My status still says shipping. There is no physical way that I have found to contact a customer service rep... I received an notice stating my item was coming from China... why would that not be mentioned in their advertisement... guess the New Year will bring my package. I will never order from them again...

Date of experience: December 14, 2016
CustomerService R. DressLily Rep
over a year old

Dear Loise,
Thank you for your feedback.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. The standard shipping time for this method is 10-30 business days. We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us. For your order, we have sent a message to you via ticket. Please kindly log in your account and check it.
Thank you.
Dresslily Customer Support Team

Australia
1 review
11 helpful votes
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Ordered 2 tops. Took ages to come, so put in a dispute with Paypal. One top came a week later. Nothing like what was pictured or described. Changed the Paypal dispute to 'not what was described' Eventually, got my money back from Paypal. Never did receive the second top. Probably would've ended up throwing that one out too. Wish I'd read the reviews prior to ordering from them. Trying to get the word out so others won't get burnt. If I could give less than 1 star, I would.

Date of experience: November 12, 2015
CustomerService R. DressLily Rep
over a year old

Dear DONNA,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service

Overview

DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 12th among Discount Clothing sites.

service
899
value
846
shipping
904
returns
605
quality
815
+339