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DressLily

How would you rate DressLily?
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Washington
1 review
7 helpful votes
Follow Vickie H.
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Scam
November 24, 2015

Are you a scam. Just read other reviews and they have all had the same problem. Package never was sent. Stay clear of this business. Read reviews before ordering and save your money. Thank god it was a cheep piece. One star again only because zero was not an option

Date of experience: November 24, 2015
CustomerService R. DressLily Rep
over a year old

Dear Vickie H.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.

Best Regards
Dresslily Customer Service

Pennsylvania
1 review
2 helpful votes
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Where is my Order?
August 2, 2016

I ordered a bathing suit 3 weeks ago. I almost immediately received the shipping email yet nothing has been updated since 7/20. I can not track my order so I have no idea if this will be here in time for vacation on Friday when i thought i ordered it well enough in advanced.

Date of experience: August 2, 2016
CustomerService R. DressLily Rep
over a year old

Dear Amy G,
Thank you for notifying us of your complaint.
We have shipped out your order on 2016-07-20.
Please rest assured the shipping time is normal.
For your unreceived issue, we have contacted you by email with solution, please check it.
We very much regret for this inconvenience.
Best Regards
Dresslily Customer Service

Florida
1 review
2 helpful votes
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Product is CRAP!
December 7, 2015

I FINALLY got my order that was placed on November 16 and it is complete CRAP! It looks like a 5 year old sewed it by hand. After dealing with customer service on requesting a refund on the extra shipping fee I paid, it's not worth sending it back and dealing with them again. I will accept my loss and use the piece-of-crap dress to start a fire in my fireplace. This company is such a JOKE...

OH... and Dresslily... don't even offer me your apologies... because that's worth the price of the crap you sell... just saying...

Date of experience: December 7, 2015
CustomerService R. DressLily Rep
over a year old

Dear Lynda R.

We sincerely apologize for this inconvenience.
We will do our best to help you. Please send us a private message with your order number or the email address you used to order. The order number you have offered here is not right. We will then offer a solution as soon as possible.
Thank you.

Best Regards
Dresslily Customer Service

Illinois
2 reviews
6 helpful votes
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Total Scam!
December 19, 2015

I ordered something back in October. When reading the reviews after not receiving anything in 3 weeks, I advised my buddy who is a federal agent who investigates sites like this for fraud. I'm glad to know they are already investigating this site and will be sitting them down soon. They probably made their millions off of people. But they messed with the wrong one with my order. I advise you to keep all email exchanges, your receipt, and hold on to them. You may be reached by a federal agent to help them investigate this site and scam further.

Date of experience: December 19, 2015
CustomerService R. DressLily Rep
over a year old

DearTony T.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service

New York
1 review
1 helpful vote
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I dont understand why there so so many negative remarks about this website. I've used them 3 times, and I absolutely love what they've sent me. It's obvious that the sizes are based on Asian women, so the size you wear in the US will be bigger. The shipping was great, and the customer service is very professional.
Will keep ordering.

Date of experience: August 21, 2014
Canada
1 review
4 helpful votes
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Like most of you I wish I had read these reviews before ordering. My package is a month late and still not delivered. Not sure if I'll ever see it lol. But there is a solution for anyone out there who has time to follow up with these issues... failure to comply with the provisions they have on their site is a breach of contract as well as contrary to most consumer protection laws in the US... which is DressLily's home base. Someone should really follow up with this.

Date of experience: August 29, 2014
CustomerService R. DressLily Rep
over a year old

Dear DressLily S.

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize.

Could you please kindly give us your order number so that we can check for you?

We apologize for the inconvenience and we are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Poland
4 reviews
0 helpful votes
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Great shop
February 10, 2018

I really like the Dresslily shop. I've been shopping here for a few years.
They have great promotions, discounts, sales. Good quality clothes. The shipment is carried out quickly and I have never lost any package. I would recommend.
It's worth getting to know this store. The order is simple

Date of experience: February 9, 2018
Australia
1 review
1 helpful vote
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I bought 5 items, all dresses. All were actually really good quality and shipping to Australia was quite fast. Will definitely buy from dresslily again and have already placed another order. Great for cheap fun dresses! 2 of them were two small but they made great gifts for my housemates!

+1
Date of experience: September 5, 2014
New Hampshire
1 review
10 helpful votes
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What an awful experience!
February 11, 2015

What an awful experience! I didn't mind waiting for the items... I knew that they'd take a while coming from China. But then only 3 of the 4 pieces arrived (and the 4th never came, now many weeks later) and the quality of the items I received was terrible! There were uneven seams and cheap fabric and even the price I paid was way too much considering the poor quality of the merchandise. They wouldn't refund my money... they offered me a 6% discount on my next order. And I checked the cost of returning the items and shipping alone would have cost $34.10. I'm glad that I paid with PayPal because they refunded my money since all of the items were defective and not as advertised. But I will try to warn everyone I can against ordering from Dresslily!

PS - Notice how nearly all of the positive reviews sound like they're written by someone who doesn't speak English very well? Probably written by Dresslily employees.

Date of experience: February 11, 2015
CustomerService R. DressLily Rep
over a year old

Dear Kris S.,

Thank you for your valuable feedback.

We apologize for any inconvenience and hope that we will have another opportunity to ship you products satisfied.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

South Carolina
2 reviews
9 helpful votes
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Order four pair of pants over $100. Was charged for all four but only received 2 and they were nowhere near the size I ordered sent several emails with no response at all. Because of this experience I about ready to never order anything from online again. Will not recommend this company to anyone.

Date of experience: March 15, 2016
CustomerService R. DressLily Rep
over a year old

Dear Craig W.

We want to start by extending our thanks to you for providing your extremely valuable feedback to us.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Thank you for your time again.
Best Regards
Dresslily Customer Service

Virginia
1 review
7 helpful votes
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How do you return items? After reading the reviews now I am afraid that I wasted my money. Very poor quality on items ordered. DO NOT want a credit to buy anything else want my way of purchase credited. Purchased through pay pal and I will contact them if necessary.

Date of experience: April 27, 2016
CustomerService R. DressLily Rep
over a year old

Dear Mary,

Thank you for notifying us of your complaint.
Our order number starts with L and follows with 16 numbers, the one given is incorrect.
Would you please message us with the correct number?
Please rest assured we always do our best to help our customers.

Best Regards
Dresslily Customer Servicee

Florida
8 reviews
23 helpful votes
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I adore Dresslily!
October 7, 2023

I adore Dresslily! Nearly my whole wardrobe is from them at this point. The app is easy to use and offers discounts not available on the regular site. They include size charts with each item so as long as you know you're measurements, you should always get the right size. I'm a medium (US) and usually medium is right on the site, but there's been two times I needed a large and once a small. Know that they are located in China, so shipping usually takes about two weeks (I'm in Florida). You can use code GOTH22 for 20% off your entire order!

+5
Date of experience: October 20, 2022
CustomerService R. DressLily Rep
over a year old

Hi, there,thanks for your supporting and interesting.
Hope we will have more and more cooperation in the future.
Please rest assured,we always do our best to help our customers and we work very hard to satisfy our customers.
If you have any questions. Please feel free to contact us here: https://www.dresslily.com/m-article-id-12.htm

Georgia
1 review
8 helpful votes
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Unfortunately, I did not read some of these reviews... should have? Live and learn. We never received what we paid for. The certainly charged the credit card immediately, but never received what was purchased. Contacted 3 times. I got: 1) Wait til after 20 days, 2) Is the address correct and call your post office it has been received, 3) no answer.

My recommendation, shop U.S. Spend an extra couple of dollars and get what you have at least paid for.

Date of experience: August 31, 2015
CustomerService R. DressLily Rep
over a year old

Dear Bill,

We want to say thank you for providing us with important information about your situation.

We have contacted the shipping company for this delay for avoid any similar issue happen.
And we had provided you the best solution at your support ticket, please keep communication there.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.

Best Regards
Dresslily Customer Service

New York
1 review
4 helpful votes
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Don't buy from them
March 1, 2015

I made a mistake by ordering from them without doing my research- Big Mistake. All the clothes I ordered do not fit, and it looked like a 4 years old made it horrible stitching and very poorly quality. They are a scam, the site is false advertising and look enticing in on the photos and the price seems low, but you can get a way better quality from Target for about the same price if you think about it. Don't waste your money and pay for something you can never wear. Customer service - is impossible to get a hold of anyone and it took months for my items to even arrive. I would never ever buy anything from them again. Their site should be shut down, this is a complete scam.

Date of experience: March 1, 2015
CustomerService R. DressLily Rep
over a year old

Dear Mary V.,

Thank you for your valuable feedback.

Please kindly offer us your order number so we can look into it for you.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Florida
1 review
0 helpful votes
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Very disappointed!
June 12, 2020

I ordered a dress on April 25 2020. Every time I tried to track the package there was never any information about it, Not even an estimate delivery date. Well now is even worse because when I put the tracking number I says that number it doesn't exist! I sent a message few days ago and nobody has answered me. It's a shame because their dresses are beautiful but the service is questionable.

Date of experience: May 25, 2020
CustomerService R. DressLily Rep
over a year old

Dear Susie,

We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.

Best Regards
Dresslily Customer Service

Australia
1 review
5 helpful votes
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Received nothing!
November 26, 2015

I ordered a dress 2 months ago, but after a shipping notification, received nothing. Have contacted customer service twice, and only received an automated response saying that they would be in touch in 24 hours.

Date of experience: November 26, 2015
CustomerService R. DressLily Rep
over a year old

Dear Mary F.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right. Please kindly connect with us with stating your order number and your issue in details. We will be happy to fix it for you.
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours Sincerely
Dresslily Customer Service

New Jersey
1 review
5 helpful votes
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Its been over a week since my item has "shipped'. Apparently their version of shipping an item means printing a UPS label and letting the item sit at the warehouse. I asked to have my order cancelled since it has not left the facility and their response was "it has shipped now patiently wait for its arrival". After reading some of the reviews on this site, clearly this problem is not isolated to me. I should have looked here first before placing an order. I would not recommend using them, you can find similar products or the same product on Amazon!

Date of experience: December 23, 2016
CustomerService R. DressLily Rep
over a year old

Dear Trevor,

We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
Please check your account and reply to the ticket we have sent you about your issue.

We are awaiting your reply,

Dresslily Customer Support Team

New York
1 review
3 helpful votes
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I have never seen such cheap and terrible quality in clothing material! It looks like someone sewed table cloth material onto a cheap thin material with strings hanging everywhere! One of the shirts I ordered smelled like it was so musty! I am going to send all of my entire items back even the cheap junky plastic they call jewelry! I better get back my 141 dollars that was paid through paypal or may get them involved as this site is a scam! Nothing looks like the picture of the items that was ordered! It is all Garbage! Also sent me 2 of same top? What is your return address for refunds?

Date of experience: December 15, 2015
CustomerService R. DressLily Rep
over a year old

Dear Renee G.

We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service

Canada
1 review
0 helpful votes
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Great experiences!
August 27, 2018

I have had great experiences ordering from Dresslily! I love that you can see so many different products and reviews and specific sizing. I have a disability in my arms, so it's really convenient for me to be able to order from home. I've gotten everything I've ever ordered from them. One of my packages got sent to an old address (Women's Fashionable Solid Color Scoop Neck Asymmetric Pleated Sleeveless Dress), and customer service immediately took care of it. It's a really nice dress. I ordered it a bit too small, but I know you have to pay close attention to the sizing they give. It's accurate! I'll definitely keep ordering from them in the future.

Date of experience: August 24, 2018
CustomerService R. DressLily Rep
over a year old

Dear Steph D.,

We appreciate that you took the time to write a review.

Thank you,

DressLily Customer Service Center

Indiana
1 review
3 helpful votes
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Close
June 14, 2015

Thank God for these reviews! I almost placed an order but just removed all items from the cart and will delete my information after reading these reviews. Even in the "customer service"s responses to some of these reviews they are blaming the customer and responding rudely! This is definitely NOT a USA business and does not deserve our money with that kind of service.

Date of experience: June 14, 2015
CustomerService R. DressLily Rep
over a year old

Dear Brittany,
Thank you for your comment, we apologize for any inconvenience that have caused.

We have did business for years, there is no bebefit for us to blame customer.

We are trying our best for better service, at the same time, we need customer to work with us.
If you have any issue, please feel free to contact us at http://www.dresslily.com/m-article-id-12.htm

Best Regards
Dresslily Customer Service

Overview

DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 12th among Discount Clothing sites.

service
899
value
846
shipping
904
returns
605
quality
815
+339