DressDo.co.uk

I bought 2 dress from this company which I now know is not based in the UK. Both dress did not fit too tight in places. I ordered a size up from my usual size to ensure a proper fit. When I contacted the company's support team they were so unhelpful insisting they sent the size that I ordered. They are now not refunding my money and refusing to send an address to return dresses which both cost £173.00
They have advised me to take it to a tailor or give it to a friend as a present.
Please be aware of their returns policy as they twist it to suit themselves all they are interested is in taking your money and do not care for the distress caused to you.

I ordered a beach wedding dress from here and am absolutely delighted. I sent all my sizes and it is exactly what I ordered. I made a big change request to the back of the dress which was made to perfection and cannot thank them enough. Take the risk as the price is fantastic. Thank you

Tip for consumers: Send your sizes and be very clear of any changes. They follow it exactly.

People are amazed that this dress did not cost thousands of dollars. It is stunning, well made and fit me like a glove (my measurements fit the size 12 chart). I only needed to get it hemmed. It arrived exactly one month after ordering it. We went to Italy for a destination wedding. After traveling so long, the dress only required steaming on the sleeves and hem. The lace and pearl detail are exquisite. In the picture is also a LITB veil, which we added more pearls to and rhinestones. If you want an alternative to strapless, but still want to look feminine, this is the dress! Thank you so much,

I believe this company used to trade under verydress.co.uk or still does who i ordered a prom dress from which arrived in the wrong colour and bad fit, no reply when i emailed them, no return address so i went back to my card provider who has now given me a charge back for the £116 i paid out... THEN today i get a email from dressdo.co.uk to ask me to withdraw my charge back and they will then give me an address to return the dress to at my expense! Don't think so! They are con artists, not based in the UK but Hong Kong so do not be fooled by the. co.uk address!

I received my wedding dress 5 days ago, however although i ordered custom fit it is way to small. A good 4 inches all over, the only thing that fits is the length. After several emails their solution is to sell it and they will refund £30, i paid £185 for it, so they get £150 for "making"a dress that i cannot wear, they said i cannot send the dress back as it has been custom made and they cant do anything with it! This company is disgraceful i wish i had seen these other reviews before ordering, If you are thinking of ordering from this site, BE VERY AWARE

Worst company I've dealt with. They don't admit they had made an error and will fob you off constantly with pigeon Engligh emails. I'm £103 down with a dress that may only fit someone of 4ft something. They expected me to get the dress altered and that they would reimburse me instead of just sending the dress back and refunding me. The likely hood of getting anything back from thin non U. K based company is zero. My advice is stay well clear.

Spent almost £300 on two dresses for a wedding that arrived late and 4 sizes each too small and incredibly cheap and tacky looking! Spent months exchanging emails with a person named 'Coco', sending pictures of the faulty items yet no refund given. I contacted my bank to try and get a chargeback but they told me I was unable to as the time period to do so had passed. Since then, the China based company have stopped responding to my emails. They will basically keep you in an email exchange until they know your ability to get a bank chargeback has been lost. My advise: STAY WELL AWAY FROM THESE SCAMMERS! If you have already received your undoubtedly faulty and cheap-looking item, please, please call your bank and get a refund via a chargeback immediately! Do not bother exchanging emails with www.dressesdo.co.uk as they will deliberately try to delay you getting the chargeback by false promises of a minimal partial refund which you will never see. Just go ahead and get the chargeback right away. They are total fraudsters! Totally frustrated at the time i have wasted writing them emails and having lost £300!

UPDATE: The last email i got was 'Coco' telling me the company no longer exists and therefore any refund is no longer possible. She also "hoped I understand"(!)... URGH!

Sadly I read reviews for this company AFTER I ordered my dress! My issue is all about the principal. As more and more people are shopping online you would think that companies would value their customers and want them to keep coming back, therefore making the returns policy easier. This is the only company that I have come across that has this no returns policy and although I felt that the qaulity of the dress was fine, it is just way too small. I have emailed them back about it and had a reply however their response was to take it to a tailor and get them to alter it! Unfortunately as the dress is too small that isn't an option! Surely the sensible answer would be to allow me to return the dress or to get the next size up... simply really! However this hasn't been offered therefore I am stuck with a lovely dress that I can't wear but I will most definitely will not be ordering from them again and will let everyone I know about their policy and customer service.

Like many people we were nervous about ordering on this type of site but thought it was worth a go due to the prices. My daughter ordered her dress which she hadn't seen on any of the other sites and was advised it would be despatched on 12th Sept. We were amazed when it arrived on 9th... It is beautiful, and extremely well made. The only adjustment it needed was to open the armholes up as they were a bit tight. We are so impressed that my other daughter will be ordering her 7 bridesmaids dresses from here.

I ordered an evening dress from this site, which I ordered it to my own measurements. I paid £15 for a rush order in total £115.00. I have to say the dress arrived within 5 days. However I can't wear it. The quality of the dress looks like I should have paid around £10 for it, the size is so way out, it is too small in some places and just hangs on me in others! They say there is a no returns policy as the dress is made to order! DO NOT ORDER FROM THIS SITE!

Beware, it is a Chinese company. Had I known I wouldn't have I bought a dress for my daughter junior prom. The dress arrived on time and it was/is the tackiest dress ever. It is more like a stage costume that a dress. If that was not enough the zip broke straight away. DressDo did not return the initial email I sent them using the "contact us" form on their website. I had to go via the email address provided in the confirmation order. This was 9 emails ago. The company offered to refund me £15 out of a dress that cost £125.00. Which in their mind is the cost of getting the zip repaired from me by a local tailor. Unacceptable, the most dishonest company I came across so far, a bunch of cads.