I ordered a dress for my wedding in Febuary 2019. The dress isn't perfect, I'll need to tack some of the lace flowers and I'll need to change out the sash to cinch my waist a bit more but it looks amazing and worth every penny... looks like a $3000 dress and I paid a little over $400... I was terrified because the horror stories you see about ordering clothes from China but overall I'm very happy with my dress, I also ordered a farewell dress, its a little big but totally fixable.
Shopping online for a dress was such a scary experience. I had no idea who I could trust, but like most budget brides, I really didn't have a choice. After looking at Kate's work online, and talking with her about what I wanted, I had a good feeling about her. I am SOOOOO glad I chose her to make my dress. It was literally flawless. It was custom made, exactly what I asked for and what she told me she would deliver. The workmaship was very well done and the lace and materials she used were obviously high quality. I really can't believe I got such a wonderful dress for a wonderful price off of Dressafford. Kate, thank you for making me a beautiful bride for a fraction of the cost. Your work is exquisite and I am so grateful that you made me such a lovely dress.
I ordered the Midi Dot Lace Illusion dress July 3rd and it arrived July 29th. I am a size 6 to 8 in US clothing and small busted. I had a seamstress measure me and then compared the measurements to what was listed on line. I decided to go ahead and order the next size up based on the measurements which wound up being a size 12. It is really pretty, however, the petticoat is absolutely not needed as there are already lots of layers to the dress. For me the dress is way too fluffy and the tulle is bunched up in the back of the dress quite a bit. Overall a very pretty dress, but I don't think I will be wearing the dress. Unfortunately, returns are difficult since this is not an American Company and so I will just be selling the dress online.
After having a disaster of a first dress from a consignment shop, I came to dress afford with hardly a month to spare. I found a look based on a style I found in a bridal salon but was out of my price range. I placed my order on May 31st for a custom fit with a petticoat. I paid the express shipping and it came in exactly 14 days later. It looked nearly identical the one in the picture. The only difference was in the back instead of having a V shape it went straight across, which wasn't a bad thing. It was the perfect fit and it was lighter than the one I tried at the salon. Everyone is pleased. It passes the test. This is my dress! (Including a picture from the salon for comparison)
Thanks for sharing your shopping experience!
May happiness always be with you!
Honestly I was so nervous about getting the dress after ordering I saw all theses bad reviews and I freaked out! Today I received the dress and it's the exact dress I ordered! Fits ALMOST perfect the bust part is sitting above my breast which I'm sure I can get adjusted with a seamless where I live but the dress is perfect besides that. I was beyond nervous expecting the worse and now beyond excited
Thank you Dressafford. I am sorry to thoses that had a bad experience
The dresses are goregous and my bridesmaids love them! Just exactly what I in vision ed and they fit great! These dresses arrived earlier than I expected and are perfect. The colour's just what I wanted and they are the right length and everything. Fast processing and shipping! Thank You! (^_^) Thanks so much
I was skeptical because of all bad reviews, that is why I am leaving a review which I usually don't really do. So I ordered the dress and asked for the pictures once it is ready. I recived the pictures and I got stressed as the dress looked similar but different than the online picture. I tried to cancel it but I eventually I decided that they can go ahead and ship it, because for custom made dress I would get only half the price back. The dress came in the mail ON TIME few days ago and I was 100% sure I am going to hate it and I will need to find a new dress in one week but I opened it and I was shocked, it is cool and material is good, dress fits great and I am really glad I gave it a try! Totally worth it. I wanted to add pictures but this website is not letting me post any of them for unknown reason... I do not like the belt they made though so I am going to make a different one, but that is just a personal preference.
This dress wasn't that comfortable as expected and the skirt was not proportional to the top. I customized the dress and I wasn't terribly fond of it, but the quality was lovely. I will take it to the tailor to see if it can be fixed. Thanks anyway!
I'm super super happy with this shop. It's a custom design of a dress I saw on a show and I had to have it but couldn't find it. Tina was such a sweet business to work with. They were hands on and a part of everything with me, the fabric, the process, they were with me and gave me options to work with. I can't say anything bad. Definitely would work with again :)
I placed my order February 20, and recieved the dress today.
I did custom measurements.
I am so happy with the dress. Fits nice and the quality is amazing. It literally looks like an expensive dress from a boutique. Not a $203.00 usd online dress.
Josh was the BEST customer service representative. I dealt with a few but he was the best.
When ordering the dress I asked for a peticoat to be added as the dress was an A line, but I wanted a ball gown.
I asked for a corset back instead of zip.
I asked for 2 inches be added to the sleeve.
Everything met and surpassed expectations.
Bead work is beautiful. Lace work is beautiful.
We thank you very much for sharing your happy shopping experience with us!
Have a nice day!
The dress is wonderful.
Everything is great no matter the fabric of the dress or the type of the train.
The dress is really nice and it makes me look like a queen.
Thank you very much for your service. Hightly recommended!
Do NOT order a dress from them! They have my money but did not deliver my dress and is now canceling the order!?! They still have my money they've had it since January 23! Don't do it, you will regret it
Sorry for all the trouble and misunderstandings.
Please kindly note we listed ETA before checking
Outline and customers shall take the date for reference.
(current 45 days for turnaround time)
It is our super busy season and we just came back from our
Long national holiday. Not to say our productivity of the suppliers
Is affected by the virus.
We are trying all our best to make and deliver the dresses ASAP.
If you can not afford to wait a little long we will have to cancel your
Order. Please kindly note processing refund request will take 8-12
Days universally. Thanks for your cooperation. We can be trusted.
No worries.
We are a small but decent business. We may be not good enough to
Make everything perfect as you expected but we made it through all those years
With lots of happy customers. Please kindly note words may hurt. Have a nice day!
I ordered a custom measurement dress because I am so short, and what was sent was not at all the dress depicted on the website. What I ordered had a bloused top onto a more fitted skirt that flared after the hipline. So it should have fit at the hip. What I got was a fully gathered skirt onto elastic at the waist. Looked hideous. My hip measurmenet ws 31". Fabric at the hip measured 75"! Looked like a potato sack. Customer service would not take it back, even when I sent pics to show that it was not what I ordered. Offered me 20% refund. I should have thrown $170 down the toilet.
Hi Linda,
Good day.
This is Alex from DressAfford. We are sorry to hear that the dress does not fit you well.
I checked pictures of your dress from our QC department and there is nothing wrong with the
Measurements. When I refer to your review I began to figure out.
Below is the measurements you submitted in our system, kindly note I did not mean to expose your personal measurements.
Bust: 39
Waist: 31.5
Hips: 38.5
Height: 61
You stated in your review My hip measurmenet ws 31". Fabric at the hip measured 75"!
Honestly I haven't seen a dress with hips measurements of 75‘’ yet.
But we could see your actual hips measurements does not keep accordance with the one
Submitted in your order.
Please kindly note we are not to blame for the ill fitting but we still offered you 20% refund under
This circumstance. Your understanding is appreciated.
Best Regards,
Alex
Different material used!
Neckline terribly uneven and poor workmanship.
All made in China
Customer measurements provided and about 1.5 sizes too big.
Need to find a wedding dress in 3 weeks!
Hi Tamara,
Sorry for any inconvenience may have caused you.
I checked pictures of the measurements of the dress
And everything seems fine. I am unable to figure out what
Caused the ill-fitting. The neckline part is indeed uneven and we would
Like to compensate on the issue. We will have our customer rep reach to you
Via our support email to help resolve the problem. Sorry again.
Have a nice day!
Best Regards,
Alex
Seems great.
I ordered a dress for my wedding and was very excited when I recieved it. However when I went to try it on it was not true to size. Was off substantially, I even double checked the measurements to ensure that it was the correct size. They do not pay for return shipping which is to china. So with the 20% handling fee and the cost of shipping it leaves very little to be refunded 60 days later. Very unhappy with the return policy! Also very unhappy with the sizing. The dress was very small and the train was for a giant. EXTREMELY DISSATISFIED!
Sorry for any inconvenience may have caused you. Please kindly note return policy is represented to potential buys before she/he makes a purchase online.
It is a short dress with a detachable train. We doubled checked pictures of your dress from our QC department and all the measurements were correct.
Yes we do not pay for shipping for returned package and we do charge handling fee. 60 days time window is estimated based on the slow USPS prior mail service.
But all information can be viewed and checked on our site and this is quite common for online merchants. Advise is that you may need to check return policies next
Time buying online. Have a good day!
Stunning dress for my special day! Thank you for your beautiful attention to detail:)
Shopping online sometimes is like gambling but I just got my luck!
A friend ordered a dress on this site the sizes are wayyyyy smaller than what the actual size chart says online, she spent hundreds on the dress which didnt even fit. There is no contact number (which makes sense now because they are a scam!) They NEVER EMAIL you back. Its been weeks and she has still not received an email in return. All these "good reviews" are absolutely fake and please do not believe this site, they will take your money and keep it! SCAM SCAM SCAM!
I must admit when I ordered my dress I was worried, but when I opened my package and seen the dress for the first time and then put it On, I was shocked on how beautiful it is and how well it fit me. And trust me ladies when I say I am not a skinny woman, I have curves and rolls. And the Taylor's got all my measurements right. I am super pleased with this dress. And I can not wait for my fiancé to Watch me walk down the aisle in this dress. Ps it only took about 3 was for my order to come in and I'm from Ocean springs, ms in the USA!
ORDER # dad*******3746 made on 2/04/2020
China based criminal website, their email address is not legit and they will NEVER answer the phone or respond to your messages. IF, IF they send you a dress it wont be the 1 on the Picture. Never got a refund.
Yes the wedding dress processing facilities are located in China.
Please kindly note over 80% of the wedding dresses are made in China.
Ask David's Bridal, or Morri Lee. It hurts when you you call a business China
Based criminal site.
Our support email is legit and functioning smoothly. Just allow us proper time
To respond.
We sent you site link of our company policy and you haven't respond yet.
We will address your issue appropriately according to our policy and please rest
Assured you are not the first one who tried to return the dress to get a refund in the
Past 13 yrs of our business. Do not get panic. We both know life is not easy.
Since you know we are located in China you should realize it is impossible
For us to respond at midnight 7 hours ago. And we are truly sorry for not answering
Your emails timely. It is super busy season of the year and we are just recovering from
The impact of the virus.
Please do not mislead other kind and faithful dress-hunters. We thank you!
God bless you and God bless America!
Best Regards,
Alex
Cindy is amazing! She listened to everything that I requested and made a custom dress exactly how I envisioned. It's beautiful! Can't wait for my wedding day and to try it on! Thank you!
Answer: This company is located somewhere in China. Not sure what city.
Answer: Hi Dawn, you can refer to our return policy here, https://www.dressafford.com/article/return-policy.html Kindly note we do not do full refund since all dresses are made from scratch. :)
Answer: Hi Susan, Sorry for any inconvenience may cause you. Our site was functioning smoothly. :) If you need help You can always reach to our support team at support@dressafford-service.com anytime you want. They will help you walk through the whole dress-hunting process.:) Have a nice day! Best Regards, Alex
Answer: All the dresses are made from scratch on our site. Ordering multiple dresses to try on will increase production time frame and If you decide only to keep one all those you do not like will be discarded since we seldom resell dresses... All customers wish to get brand new dresses. It will be a waste of time and money. Hope you can understand. Thank you. Best Regards, Alex
Answer: No phone number is offered. They are in China and do offer an online chat.
Dressafford has a rating of 2.2 stars from 239 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dressafford most frequently mention customer service, return policy and full refund. Dressafford ranks 17th among Wedding Dresses sites.
Thanks for sharing your shopping experience with Dressafford!
We wish you have a nice day!
Regards,
Alex