The dress was way too long and way too small, so the day I received it, I sent an email to start the return process. Below is a copy/paste from the reply.
This is Victor from Dress Afford and I will help with the return process of your order.
Since the dress is a standard size, you can return it and get a refund of 80% of the product purchase price, shipping cost not included, and you will be responsible for the return shipping cost. The 20% of the product purchase price is for the handling fee.
Please note: If your order was shipped free, we'll need to deduct the shipping cost from the total price, and refund you the rest.
If the shipping costs too much, most of our customers will try to sell the dress locally, on craiglist or ebay.
If return shipping cost in your area is too much, besides it may take 30-45 days for us to receive return parcel and another 2 weeks for banks to process the refund, here is an alternative plan to help you get the refund sooner and to put the dress to good use.
We'd appreciate it if you could donate your dress to any of the organizations listed below, and we'll refund 50% of the payment price (shipping cost subtracted)upon receiving a photo of your donation receipt.
http://www.adornedingrace.org/donate/#donations
http://bridesforacause.com/donate-your-wedding-dress/
http://bridesacrossamerica.com/giving/give-a-dress
https://www.bridesagainstbreastcancer.org/consumer-bridal-donations/
http://www.goodwill.org/donate-and-shop/donate-stuff/
Please follow their instructions to donate your dress, they'll donate your dress to people in need or sell it and utilize the money to help others.
Please send us a photo of your donation receipt that shows the content of the form clearly. Donation must be done within 7 days upon receiving this email.
Thank you for helping to make the world a better place.
Victor
You requested a review of this site... you got it.
If I were you, I'd be extra cautious of this. In fact, please avoid. The dress prices are astonishingly low - to the point of "too good to be true". And you know what they say about something being too good to be true... "it probably is".
Be careful. If you're gonna bite the bullet, make sure the service you pay with (ie: Paypal, the bank, etc) has your back in case you get scammed.
Here is a guideline that pointed me to some other suspicious things about this site:
https://www.cbsnews.com/news/scam-alert-online-wedding-dress-ripoffs/
Read this when it comes to figuring out how to protect yourself from scams. Notice the warning signs (ie: "too good to be true"), and know your schedule and budget. The last thing you want is for a wedding to be 45 days down the road and then you get scammed and now have to fight to get your money back when you could be planning for that very special event of a lifetime.
Two other peculiar things I noticed about this site are in the following sentence taken from their FAQ section: "We have a responsible and dynamic representative team to help you. Whenever you have any problem, you could send us an email or give us a call."
A. In this sentence they say "give us a call" but... there's no phone number on the site.
B. They tell you that they have responsible people on the other end. Personally what I notice is that if they have to assure you verbally that they are legit, then there is something they are trying to hide. If anything, this is their job. They should not have to tell you in words that they are gonna do what they are supposed to do. This statement can only be assured through demonstration. Unless they are hiding something... like the fact that they do not know what to do.
Lots of people are looking for love. And with the growing number of people tying the knot together and the rapidly increasing prices of everything nowadays, tight-budgeted lovers looking to tie the knot are a popular target for scammers. What they need is A). People who are in dire search of saving some money (ie: young couples getting ready to tie the know). B). An industry where everything is ridiculously expensive (like wedding dresses) and C). A platform to do it on (ie: an internet site where they need to tell you how responsible they are).
The sad truth is, wedding dresses are expensive. All things wedding-related are obviously highly expensive. So please bare in mind that dresses for under $200 is especially shady and definitely "too good to be true" at times.
Look, I'm no wedding dress expert. I'm just a young family man who uses sitejabber to help other people know where to shop and where not to shop, as I finish my 5th plate of Mozzarella sticks. But I have relatives who were scammed on these sites before thinking they would get a bargain but instead they got scammed. This site shares similar traits to the ones my friends and relatives were scammed on. I would avoid this particular site just because the prices are alarmingly low.
My final advice for you: If the site you wanna buy your dress on has no customer reviews, please treat it as "no news = bad news" and avoid it. Please don't risk it.
Hope this helps :)