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Dressafford

How would you rate Dressafford?
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Florida
1 review
0 helpful votes
Follow Jennifer g.
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They sent a pink dress instead of the blue I ordered and it was several inches longer than ordered. They are very responsive until you receive your item. Once I saw it was wrong I have reached out every day because you have 30 days to return it and now they won't respond back. You are supposed to have approval before sending it back to get your $ back but conveniently they don't respond.

Date of experience: April 8, 2025
Dressafford C. Dressafford Rep
2 days ago

May I have your order number, please?

Canada
1 review
1 helpful vote
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Paid $240ish canadian on a lace wedding dress. The straps looked like they would break at any moment, the material felt like plastic and I could barely move in the dress. The refund process is sketchy and also expensive compared to the cost of the dress.
Look on facebook marketplace if you're on a budget, these dresses get sent to you from china and are not the same quality thats in the photos on their website.

Date of experience: November 20, 2023
Dressafford C. Dressafford Rep
over a year old

Hey Courney,
Sorry for any inconvenience this may have caused you. That customers pay for return shipping is very common for most overseas international companies. We know
That some of the domestic US/CA online sellers are willing to provide prepaid shipping labels. Unfortunately, it is not the same case for us. The shipping rates from the US/CA to our return facility in China were relatively low before COVID but they are insanely high. This is not expected and this is not our fault. Thank you for your understanding. Therefore some of our customers suggested a donation-and-refund program which you may take advantage of. Have a great day!
DressAfford Customer Support

New York
1 review
0 helpful votes
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Was nervous about buying such an important dress online, but couldn't find anything I loved locally. So, I took a chance! The dress was beautiful! It was high quality, sizing was accurate (used their measuring guide). Just ask them any questions, click, and buy!

Date of experience: March 6, 2024
Pakistan
2 reviews
0 helpful votes
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Got many compliments on my dress. Felt so confidence all night long. Had to get some alterations done. The bust area and the split had too much fabric, making it hard to see the split, but overall it was beautiful. Plus, the customer support was very responsive.

Date of experience: March 2, 2024
Washington
3 reviews
2 helpful votes
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I placed an order on 3/12/2023 with an estimated arrival date of 4/5/2023. As of today, 4/3/2023 when I check the status it still says not shipped. I have emailed customer service, but have heard nothing back. I need this dress by May and am afraid with the distance I may not have it in time. I don't know how to get details on my order?

Date of experience: April 3, 2023
Pakistan
2 reviews
1 helpful vote
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Bought a dress and it was well-made, with the right amount of sequins for shine but not tacky, and it fitted well. Shipping took much longer than had expected, and they used a FedEx bag instead of a box. But I had to admit that it is a beautiful gown for an amazing price.

Date of experience: March 4, 2024
France
1 review
0 helpful votes
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I am a person with PTSD and it was difficult for me to shop online. Emailed the support team almost twice a day for nearly 25 days. They replied quickly and were being polite. Ordered a custom size, and it fit perfectly. Great customer service!

Date of experience: March 7, 2024
Pakistan
1 review
0 helpful votes
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Searched online for a budget dress for my elopement for nearly two months. Nothing I liked on bridal websites fitted my budget, so tried pinterest and found this site. Got a size 20 Wide and customized it. The delivery was fast and as expected. For all the plus-size brides-to-be out there, try this dress - it fit all my curves perfectly!

Date of experience: February 29, 2024
Dressafford C. Dressafford Rep
over a year old

Thanks for sharing your shopping experience! Brittany. Have a great day!
DressAfford Support

Georgia
1 review
1 helpful vote
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I ordered a dress for my son's wedding. The dress I ordered was fitted with a bateau neckline, 3/4 length sleeve and a sash. What I got was a dress with a gathered waistline and NO SASH - completely hideous and unflattering. To return it overseas would cost 1/2 of the dress amount and months before a refund would be issued. I had no idea the company was based in China.

Date of experience: February 28, 2024
Dressafford C. Dressafford Rep
over a year old

Hi Amy, Have you found the sash wrapped inside the package? We are sorry to hear that you are not satisfied with our product. Since it is now up to Paypal to decide what to do next, we will wait to see and are willing to work with you to resolve the issue in short notice. Have a great day!

Missouri
1 review
3 helpful votes
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I see now I'm not the only one who didn't receive their order on time and then got ghosted after trying to ask Alex where my order is. Now that I spent my money on the order I won't receive in time for my wedding, I don't have enough money or time to get another option. I am going to my bank Monday morning and contacting the fraud department for my money back. This company hands down ruined my wedding and you can't trust them! If I could give them -6 stars I would

Date of experience: February 25, 2024
Dressafford C. Dressafford Rep
over a year old

I am sorry for any trouble this may have caused you. We sent automated emails to our customers on Jan 26th to explain the delay due to the New Year holiday here in China. Our tailoring team expedited your order after they returned from their holiday. And your order was shipped out via FedEx with tracking 775303750215. Sorry to keep you waiting. Have a great day!

Pakistan
2 reviews
0 helpful votes
Follow Bryant L.
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As a photographer, I usually buy dress for my clients online. The one I ordered has a lace-up back for a good fit for different sizes. The quality is better than I thought. And it has pockets! Great for wearing at events. Highly recommended.

Date of experience: February 29, 2024
Dressafford C. Dressafford Rep
over a year old

Thanks for sharing your shopping experience! Bryant. Have a great day!
DressAfford Support

Canada
1 review
2 helpful votes
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Don't waste your money
August 30, 2023

When I ordered this dress, I specified that I need a midi, what I got was above the knee. I've reached out but They've made no attempt to make this right. Now I'm stuck with a dress I can't wear and I'm out all that money.

Date of experience: August 30, 2023
New York
1 review
2 helpful votes
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Total scam. Don't buy. The dress looked cheap and smelled of chemicals. The apliques on the dress were glued on, not sowed on. My dress was also badly designed. I submitted my measurements yet the zipper hole was way too small for me to even try on the dress. I ended up calling Chase and reporting them as fraud.

Date of experience: May 10, 2024
District of Columbia
1 review
0 helpful votes
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I loved my dress. I wanted something with modest sleeves and found it here. No one believed it was from an unknown site/brand. The lace-up back was nice because it made the fit more flexible. I also got my veil and headpieces from this site to complete my wedding look.

Date of experience: March 4, 2024
New York
1 review
0 helpful votes
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For my last-minute wedding dress shopping, it was not bad at all! The wedding photos were taken pre-alteration cause I had no time for it. After the alteraton, my family thought I spent hundreds or even thousands on this dress! Lol.

Date of experience: March 10, 2024
California
1 review
11 helpful votes
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Complete SCAM
January 29, 2019

Dressafford is a total scam. I ordered my dress online and it looks nothing like the advertised photo. The materials were cheaper, it was heavier and bulkier, and it basically looked like a different dress. When you try to return it, they make you pay for their shipping fee, your shipping fee (and you have to ship it to China), and I paid $53 to ship it back... on top of that, they only refund 80%. This is terrible customer service and a scam in my book.
I'm super disappointed because I waited almost 3 weeks for mine, and now, I have to scramble and find something else, plus go through all the hassle of returning, and losing money on this.
Do not buy from there!

Date of experience: January 29, 2019
Dressafford C. Dressafford Rep
over a year old

Hi there,
Good day.
Sorry for any inconvenience may cause you.
Before you purchase online, you were fully aware that we would need enough time to tailor and ship the dress.
We tried all our best to make and deliver the dress to you.
As to the return policy, it is written on our site for every customer's reference. And detailed returning procedure
Are stated clearly on the return policy web page. Your understanding is appreciated.

Best Regards,
Customer Support Team

Canada
1 review
1 helpful vote
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Dress Afford
September 16, 2021

Was very sceptical about buying a dress from here as there were lots of bad reviews, I'm so glad I bought my dress. Arrived fast and is beautiful! Bought in a cream colour and custom fit, and will be just perfect. I hope this helps other people find their dress

Date of experience: September 16, 2021
GB
1 review
1 helpful vote
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Wedding dress
October 9, 2020

Excellent professional service from start to finish. Estella was amazing, she was so helpful and always replied quickly.
My dress was stunning and a perfect fit.
Thank you so much. I will definitely recommend Dressafford.
Mandy Downes

+6
Date of experience: October 9, 2020
California
1 review
0 helpful votes
Follow Emily A.
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We visited a local dress shop to try on different sizes, styles & colors and then ordered online. I was very nervous reading negative reviews, but the custom dress we received is beautifully made & fits nicely. Saved a little money & found a modest prom dress.

Date of experience: May 1, 2022
California
1 review
1 helpful vote
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An absolutely stunning dress
January 4, 2021

This dress was absolutely FABULOUS! Before it came, I was a little hesitant, but the Dressafford customer service put my mind at ease. It arrived way earlier than expected too (which was great!). The fabric is quality, and the fit tailored just for me. I purchased a custom size, and all measurements were exactly accurate to what was specified. I literally could not have been happier with this dress for my elopement wedding. I love the hi-low cut on the hem and the beautiful illusion lace detail - it fit like a dream and was beautiful on. It was the perfect style for my body shape. Like any wedding dress, I did need to take it to my tailor before the big day for very minor alterations, IE; taking the waist in, etc. But I was expecting this, as I would with any wedding dress. Would definitely purchase from this site again, for me it truly was quality for a great price. (For reference, I purchased the "Country Informal Knee-Length Short Sleeve Wedding Dress With Illusion Lace Details").

Date of experience: January 3, 2021

Overview

Dressafford has a rating of 2.2 stars from 239 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dressafford most frequently mention customer service, return policy and full refund. Dressafford ranks 17th among Wedding Dresses sites.

service
29
value
31
shipping
32
returns
25
quality
29