Dressafford

This website will not respond to a defective item we received over a week ago! To process a return on time. The dress fits very poorly and looks completely different then the one picture available online! If anyone knows how else to contact them besides email and "online chat" (that's just a bot) please let me know. I'm desperate.

I planned my wedding in 80 days. Nobody imagined I'd custom order my dress from 6,500 miles across the world. "There's no way it'll fit from online communication" WRONG! It fit like a glove. Jennifer and her team are extraordinary in their craft. This dress was dreamed by me and they made it come true! Everything was done by measurements and photos of my body. She's an absolute pleasure to message with and never reacts or makes you feel "picky" for voicing details. To think my wedding dress is a treasure from across the world. Thank you, you'll always be part of my life!

Please avoid dressafford. I initiated a return and have had no response since. I have sent several emails and called the number which tells me to put in a number and then each time it disconnects. The dresses are vaguely like the photos with careless and poor attention to detail. Fabric pieces are sized large then made for smaller sizes. Huge seams for illusion sleeves and still too big. No way to wear these at an event. I'm uncertain whether I could even sell these to anyone and feel good about it. The grossly uneven applique work can't even be repaired because it was attached with what I believe to be fabric glue.

Their wedding gown is gorgeous... When it was in the bag I had second thoughts, but after trying it on, the details in it was exquisite. From the minor details you can see that the seamstress spent a lot of time on the details. I also asked which petticoat is best for this dress and the representatives are extremely helpful. This amazing site provides exceptional customer service and their prices are really reasonable. Where else can you find great quality wedding gowns at such competitive rates.

Thank you to everyone at dress afford.

Ordered for first time and can't wait to get the dress. Will update rating once I get the dress. Hoping it's identical to picture but we will see.

So far haven't heard any update since I ordered the dress on 24 Mar so will post an update on time delivery and quality of dress. Hoping to receive it soon for 30 Apr event so let's hope paying to expedite shipping is worth it.

Here's a picture of the catalog picture so when I get the dress I post what the actual dress looks like.

I received my dress today and it's huge. I sent my measurements for a custom dress and the dress arrived st least one size too big. I couldn't even hold it up to take a photo.

The jacket, however is too small. I don't understand how one set of measurements could produce both extremes of too large and too small.

IF it fit, it would be lovely. Right now I'm two weeks away from my wedding and no clue what I'm wearing.

Oh, and custom measurements means no returnsno refund.

IF you use this company I'd allow plenty of time for correcting errors or replacement.

David's Bridal here I come, I guess.

Dressafford is a total scam. I ordered my dress online and it looks nothing like the advertised photo. The materials were cheaper, it was heavier and bulkier, and it basically looked like a different dress. When you try to return it, they make you pay for their shipping fee, your shipping fee (and you have to ship it to China), and I paid $53 to ship it back... on top of that, they only refund 80%. This is terrible customer service and a scam in my book.
I'm super disappointed because I waited almost 3 weeks for mine, and now, I have to scramble and find something else, plus go through all the hassle of returning, and losing money on this.
Do not buy from there!

I was looking for a bridesmaid's dress for my sister's wedding and found a beautiful dusty blue one on Dressafford. By some lucky coincidence, as I kept searching, I found the exact same dress on Jenny Yoo's website, for over double the cost. Clearly, this site is a scam that takes photos of designer dresses and pretends to sell them. See screenshot photos below.

Putting that together with all the reviews I've read about receiving ill-fitting dresses + their bad return policy, I'd say stay away!

I am a bridesmaid in my friends wedding and this website is the route she decided to go. She wanted a navy blue, long lacey type of dress and I received a hideous purple childrens looking dress. So I emailed them (about a month ago) and STILL nothing has been fixed. Even though I've sent pictures of the dress I received and he reiterated the dress I ordered, it was enough proof to send the correct dress or get a refund. My friends wedding is in May and I can't afford another dress. If I could leave a review with 0 stars I would.

Overall, I would recommend the dress I purchased to others. The color (dusty blue) is about one shade darker than the listed picture. The dress runs a little bit smaller (as mentioned in many other reviews) so I join many others and suggest that you order one size larger. While it's nice that you can customize the dress using extra layers, I feel like the dress feels heavy overall and wish there were no extra layers (not that they add too much weight).

I order a dress online from dressafford.com and not only did it take 2 months to get here, when I received my dress there was a rust colored stain on the back of it and it also looked nothing like the dress in the picture at all. I emailed the customer support team where they told me that they were sorry about the stain and they would give me 10% refund or if I returned the dress completely they would only give me 80% refund and I have to pay for shipping back to CHINA. I knew I was taking a chance by ordering a wedding dress online but this has been Such a unprofessional experience and I am warning you that the dresses don't look like the picture and if you try to return it you won't get that much of your money back. Also the support team is very unprofessional and there is no customer service phone number to call its only a email address. Don't do it!

I bought my dress from this company and the dress came out looking so cheap!
If you're going to sell cheap dresses, please take photos of the cheap material you use and not stolen professional photos of actual wedding websites!
Alex has such horrible customer service and refuses to barely give any money back.
It's basically fraud for selling products that don't match the picture you're selling. So if you're having a problem with this company, you can call your bank and dispute the charge because it is fraud. ESPECIALLY if the seller won't compromise with you. At the end of the day, you're the buyer and they wouldn't even be a company without you. So you should be treated as such. It's such a shame companies like this still exist.

Good luck in life Alex! You need more than luck

This dress is so pretty. Simple, but classic design. I sent in my custom measurements, and it arrived very quickly and was absolutely perfect. The tailoring was perfect. The satin material does wrinkle though, so be sure to keep it in a large enough storage bag and allow enough time to get it steamed before wearing. No complaints though. I loved the dress. I was iffy about ordering from China, but this particular company was a joy to do business with. Thanks again! Maureen from Texas