DreamProm

Ordered my wedding dress. It fit perfect n is beautiful

I was going to order from here but then I found that the site was full of phishing scams. 98% of the reviews are crappy ones. Once I decided to not order, I had several voicemails on my phone. The 1st one was regarding my item in my cart and that they wanted a credit card to pay with. I eventually answered my phone and was not polite to the lady I could barely understand. Long story short, they wanted my credit card info and when I talked to them on the phone, tbey said they updated their site and wanted to make sure I wasn't having any problems checking out... a crock. My besf friend worked her magic and found my dress because we couldn't find it anywhere at that time. The reason for that was because the last time it was made was 2007 and only 1 place sells it. When I confronted them with that all they kept saying was "we not scam". IF YOU GET WHAT YOU ORDERED, IT IS BY CHANCE. READ ALL THE REVIEWS. DO NOT ORDER FROM HERE. If you want a nice dress for an awesome price check out formalgallery.com

I would be very cautious about using this site or this company.

They say they make all dresses to order so I ordered a US size 16 to ensure that I got a dress that was too large - that way I knew I would be able to adjust it. To my amazement a much smaller dress arrived - a US size 10 at best. There was no way I could fit into it as it was ridiculously small. I wrote to them and they went on about how all dresses are made to measure and I should get it adjusted. I sent them photos to show how bad their sizing was and they actually admitted it was their fault - I quote: 'we feel sorry for the inconvenience we have caused to you, for you want your dress quickly, which make us make a mistake in your dress.' I asked for a refund and they became difficult, saying I should go to a tailor and get them to confirm the dress was the wrong size. The tailor I use just laughed at the size and said 'there is no way that is a US 16' and even got out a dress - UK size 12 which is the equivalent of a US size 10 - to show how badly sized the dress I received was. I took pictures of this too.

Much correspondence ensued. When I wrote to them for about the 4th time they sent me an identical email to the one they sent me a week before - WORD FOR WORD. It includes the above words where they admit they have made a mistake. They were simply trying to fob me off which shows the extremely poor level of customer service they have. The final insult came when they suggested I buy a 2nd dress (with no refund for the first one) at a discounted price!

If Dream Prom manage to get it right and send a dress of the right size and description you are very lucky. If they get it wrong you can expect a long and drawn out rebuttal of your issues as they simply won't accept the mistakes they have made and will leave you in the lurch. I won't ever be using them again and advise anyone considering to think carefully as if anything goes wrong they won't deal with it.

I had to go to my bank to request an investigation and to get a refund. The bank asked me to return the dress and then they eventually refunded me. But I had to pay over £20 to return the dress, plus over £18 in duty when the dress first arrived, so that even though I was refunded I am almost £40 out of pocket.

This was a dress for my daughter's wedding and I had a great deal to cope with as well as wanting to look my best. Dream Prom added an amazing amount of unnecessary stress to an already demanding process. I'm lucky I was able to find an alternative in the time I had in between dealing with this appallingly organised company.

Do yourself a big favour and buy your 'dream dress' from somewhere else as you'll regret ever dealing with this lot.