DreamProm

My letter to the dreamprom.com:

Dear Sir/Madam, the delivery came today and my dress arrived, but I did not get that dress what I ordered. I got different dress. I am very unhappy, because what the picture shows on your website it is not what I got here. The lace on the dress is different, there are 3 different lace patterns on this dress and it should be just 1 lace pattern. The quality of the dress is poor. Some lace are not sewed properly. The dress is far too long for me and I paid extra charge for the sewing to be perfect on me. The dress was dirty and it was terrible crinkly, because of the way of packaging which is not suitable this kind of dress. This dress looks like somebody took it together from two parts which should not be. The difference is too big between the top and the bottom. The lace is coming down very nicely on your picture, but on my dress the lace is like cutted half at the bottom of the top and lace lines were sewed under it. I think it looks terrible. I cannot wear this dress on my wedding, I feel terrible to wear it. I send some pictures to show you the problems with the dress.

I am waiting for the answer.

PLEASE DON'T BUY A DRESS FROM THIS COMPANY! I really wish I had read these reviews before purchasing the poorly crafted prom dress for my daughter. Very poorly crafted dress! I did exactly what Dreamprom customer service dept. said. I sent photos (Which they couldn't seem to open without help from me... and I thought people in China are supposed to be so techno savy?) They told me to send it to a tailor and they would share in the cost to alter the gown correctly. I paid them to alter the dress to my daughters size and to produce a properly crafted gown? The craftsmanship of the sewing was so poor the tailor would have her work cut out for her at substantial additional cost to me. Their return policy states: "Dreamprom accepts a partial or complete refund for the item that has problem due to our CARELESSNESS." Oh Really? They won't answer your replies they just send the auto reply that my "enquiry" is very important to them and will contact me in 48 hrs. (Huh? It's inquiry. If you want to sell to the US then learn to spell.) I'm so disappointed and angry. I wish there were a way to close down their "FACTORY".

Ok, So I was searching the internet for my daughters formal - found a dress - she loved it, I loved it (winning) placed the order -THEN decided to google search reviews (idiot I know) the reviews I read made me feel physically ill. I contacted them within 6 hours of placing the order (well within their 12 hour 100% refund policy) of course they didn't get back to me until after 12 hours and claimed they could give me a 100% refund because I didn't notify them within 12 hours but 24 hours - they offered me 80%. After much to-ing and fro-ing where I quoted their cancellation policy and much convincing (on their behalf) for me to continue with the purchase (I wouldn't be disappointed apparently) They even went as far as to send me a picture of the dress they had made for someone else and said - "as you can see the girl is not very pretty but in this dress she is a queen" WTF?!
Anyway - they finally agreed to a full refund and I had received it within 4 days. Too much effort and the bad reviews continue.

Ordered the dress in January and still battling with them! When the dress arrived I had to pay courier £25 to receive the dress. When opened no labels on it the lace to fasten the dress was missing there was a hole on the seam. I contacted them to be advised a bit expensive for them to send the lace so if I wanted to buy another dress they would give me discount. After a few emails they finally offered me 40 USD even though I paid in pounds. I was then asked by resellers to do a review which i did dreamprom them sent me a email asking for me to remove this and i would get full refund but never did. I tried everywhere to Mach the colour but couldn't so after many emails I then paid a further 30USD for a Lacey to be sent. They did advise colour may be slightly out but my god my dress is silver grey they sent bronze gold after further emails they said this had gone on to long and for me to try and find the lace and had given me the 40USD previously which didn't even cover the hole repair. This company is a farce you can't return the items as soon as you complain they send a email with there terms and conditions which state to have the labels still on when returning my dress didn't come with labels on PLEASE Be aware of this company totally ruined my wedding still trying to find new dress now to go with the colour scheme and get married in 2 weeks they just don't care

I wanted to give this company 5 stars, but I know that way, it would seem too sketchy. I made the mistake of ordering my dress before reading reviews on the website, and I immediately panicked about it. I messaged live support asking when my order could possibly get here by. My prom is May 29, and I ordered April 21 (late for dress shopping, I know). I messaged live chat on April 24, and they said that my order was already shipped out. I was confused since my earliest arrival date was May 8, and latest date was May 22. It had only been 3 days and my custom made dress was already shipped. Live chat told me that they would email me a tracking number within the next 24 hours. And they did. The shipping process began in China, and took no more than 2 days to get to Canada. I ended up getting the dress April 28, a week after I had ordered my dress. The dress comes in a cheap plastic bag, with the dress folded inside out to prevent any of the embellishments from falling off or being damaged. I tried on the dress, worried that they would just ship me a size 2 (I'm very short and tiny so I had to get a custom size a little smaller than 2), and it fit me according to the measurements that I gave them. I am very pleased with my order from them, although live chat was a little difficult to talk to. I'm not sure how others could have experienced such a bad time with this website but I am super happy about mine! I know it sounds too good to be true that mine came custom sized and colored in a week since I've ordered it, considering I didn't pay for rush shipping like they asked, but I had a great experience with them!

This is a huge scam, i am just moreso angry that i did not research it to see customers flagging their disappointment and flagging this as a scammed site. The dresses they send you are NOT like those advertised in the picture. They stole those pictures off of other sites and what they send you is a cheaply made dress that is falling apart, has stiching tearing and pulls (like you caught the material on something) all over it. I ordered a very expensive dress for a company gala and when i received it, i could not believe what i was looking at. It looked like a 3rd grade arts and crafts project. I tried to contact them and even emailed them pictures, asking for a refund. THEY WILL NOT REFUND YOU. They tell you to take it to a tailor (who refuse to touch these items due to how bad they are). FIGHT with your credit card company or paypal to ensure they file a claim/dispute. I am doing it now and hoping to get my money back through paypal since dreamprom is a fraudulent business operating scams.

So last night my daughter sees a dress she likes on this site and she begs me to buy it as on some kind of sale. I purchase and like all 16 year olds changes her mind 20 mins later so we go about cancelling the order in accordance to terms and conditions. So they took my $300 and now won't return the money. I filled out and submitted all paperwork within 30 minutes. They claim to give you 12 hours! Was lied to on the live chat, there is NO active phone number, they promised my money, that should be returned instantly electronically, would be returned in 5 days! I just received an email saying that they will not return for 15-20 days and to email back then if I don't receive my refund by then! Whatever you do do not not not use this website. They need to be shut down immediately, I am in the process of receiving some Chinese Consular advise and will be reporting them to all news and websites, If i can to save other parents this horrible experience. Do not order a thing people, they are liars, sell fake dress off real designers photos they are a truly evil company to prey on such young impressionable young girls. Disgusting!

Ok update I received my refund, thank you Dream prom, but it was a horrible experience all up, with all the emailing. The fact you can not contact anybody on the phone is awlful and feels dodgy, I was told 15- 20 days and it ended up being 6 days, I was not confident at all. They asked me to remove this post but I feel they should maybe listen to potential customers and improve their business practice! I am honestly so relived they came through in the end. I hope this business lifts their practices for the sake of their business. Read reviews first!

Do NOT buy from DreamProm for if you experience any problems, these people will NOT honor their guarantee that all garments will fit within a 1 inch margin. Instead they will continuously question your measurements and photos, endlessly responding to your emails with more requests to take new measurements and stock phrases about how they appreciate your business. They will also try to play upon your sympathies begging you to consider that they will have to suffer a loss if you do not keep the garment and never considering the loss of time, money, and goodwill you've suffered in dealing with them. There is no one you can talk with about your problems, and they won't give you a return address or authorization to send back their poor fitting garments. If you are lucky, and only after you've become exasperated from communicating with them several dozen times, they may offer you a 20% refund. I ordered a $255 outfit from DreamProm that was made so large it literally fell off of me. I then wasted over 40 hours of my valuable time corresponding with them, measuring myself and the garments, making clear photos of all measurements, having a seamstress re-measure and make photos, and then having a second professional tailor re-measure the garments. All results were the same and confirmed the measurements in my original complaint were correct and that DreamProm made garments incorrectly. My seamstress refused to even try to make the alterations saying they were too substantial for her to effectively handle. While the tailor was willing to attempt the alterations for $125, they feared the outfit would still not fit properly and thus could not give a guarantee. On top of everything else, the garments weren't even in the same colors I'd ordered. While I could have lived with the white and grey vs. the light grey and dark grey colors ordered, the outfit simply doesn't fit and can't be worn. I'm now out $255 and am forced to purchase another outfit for a special occasion. I've turned all my files and photos to Visa and hope that will be the end of this nightmare experience!

These con artists sent me a dress which was so horrible I started to cry when I opened it. It was taken directly to a tailor before I was able to take pictures of this horrible dress, as I was afraid that if I did not get it to the dry cleaner/tailor immediately, we would not have the dress back in time for prom. The following was my last communication with these rat-bastards:
I will NOT ACCEPT anything less than 117.00! You people are liars and thieves and I WILL NOT give you my banking account number. ARE YOU CRAZY? I sent the money to YOU WESTERN UNION, you can send it to ME Western Union. NO WAY IN HELL will you get my banking information. YOU OWE ME 117.00. You lied and said you would give 117.00 NOW YOU SAY 58? NO WAY! You did not custom tailor my daughter's dress because the straps were about a mile too long when they got here. The petticoat was supposed to be the size of my daughter's measurements and it is TOO SMALL as seen in the pictures attached. The dress was FILTHY DIRTY as you can see on the statement from the tailor, the dress was 2 days late though I had paid express shipping, I had to pay for tailoring in the states and cleaning. DONT LIE to me again. I know DAMNED WELL you have a paypal account and you will NOT get your happy little fingers on my checking account! Pay me or deal with the consequences! 117.00 as promised on the phone last night from YOUR REPRESENTATIVE!

Please please Dont buy from this company. I thought all the reviews could have been a one off and it really isnt. I ordered 3 dresses two evening gowns and a wedding dress for a friend who was having a wedding on a budget, what a mistake! I paid for faster shipping as i was travelling for the wedding and wanted to take them with me, i kept starting a chat online everyday to make sure it is all on track and eveytime i got promised its all going to be ok, erm NOT! I asked to see pics of the dresses before they sent them. One of the dresses that was meant to be an aqua colour organza dress ended up being a green colour in tulle. The other dress was ok and the wedding dress was messing all the flower decoration when i complained they stuck PINK cut up ugly material in the shape of flowers and stuck them with pins on the dress! When i was going crazy as i had a flight to catch they said oh we will send them to the country you are travelling to so you dont need to worry give us a new address so i thought wow least they have good cutomer service. Hahaha the joke was on me they never changed the address and they sent them and my friend got them for me and sent them again with dhl aborad cost another £150 as they were heavy. So this place is built on lies and bad service. Please dont ruin your special day. DO NOT ORDER FROM THEM!