DreamProm

DO NOT ORDER FROM THESE CROOKS! I ordered a pair of wedding shoes for $108.00 size 6, when they arrived they were at least a size 9. After emailing back and forth for three months I came to the collusion that these people could not be as stupid as they seem and this was just a ploy not to refund my money. I was asked to stuff paper in the toes on my wedding day, or sell them to a friend, or take them to a tailor to cut off the toes and restitch. I was told my feet must have got smaller and other crap that normal people couldnt make up.

BE AWARE YOU WILL END UP LOSING YOUR MONEY, i wonder how much these bogus review writers earn giving good reviews to bad companies?

"Buyer beware do not order from these people! We ordered a prom dress for my daughter and it arrived in the wrong size. In fact the size they sent isn't even on their sizing charts. Mind you the dress is about 8 inches too small in the bust and an extra 18 inches too long according to their size charts. The inside seam was also coming apart. We sent at least half a dozen pictures with the dress being being measured along with the size charts and they refuse to acknowledge their mistake. In one email they even told my daughter it was her fault for ordering expedited shipping because that made the seamstress rush when she was making her dress. After about 10 emails of sending them the pictures I sent them back all their emails showing that they even acknowledged the dress size and theyin turn offered us $16 back of the $188 we paid. We emailed them and they refused to give us a refund. I filed a report with my bank and they are dealing with them directly but this has been a true nightmare. These people are dishonest and do not honor their return policies, if you don't want to gamble with your money do not order from them!"

DO NOT ORDER FROM THESE PEOPLE. I have been trying since April to get the money back for a dress my niece ordered to wear for the Grand National. It is hideous. I have sent the company over 30 photographs and they still say it is a beautiful handmade dress and just needs to be steamed! I have now found that we can complain to the Consumer Council in Hong Kong which I have done just waiting to see what happens. I got told I could have a full refund and return the dress, was surprised so asked for the name of the person who authorised this. Since then I have been told I can have $15.00, £15.00, $35.00 and £35.00. Have also been told that I will have to pay expensive taxes of $150 then another email said $200. Got another email quoting a Chinese proverb why I don't know! Have been asked what I want and yesterday sent the 30th email saying the full amount as promised and low and behold today I received the reply, will I accept £35 and a discount on future orders. Their tailors work 24 hours a day, sweat blood, sew by hand (quite clearly it's a sewing machine). The tailor that made my niece must have been exhausted the state the dress was in, and as they worked 24 hours must have had their meals at the machine and got grease over it! Straps are different widths, lining sewed the wrong way round, you name it the dress will probably have that problem. Something needs to be done asap.

Never order from this site, my prom is coming up in a few weeks and I have no idea what to do because I don't live in the US and it's at times hard to find dresses in my country and because I'm so tiny I have to get them altered. My mom found this site known as idreamprom.com as you all know and they said they made the dresses to your size so I thought great! I was of course a bit hesitant as it seemed too good to be true and I'm so sorry I didn't listen to my gut or found these reviews before I ordered. The dress looked absolutely nothing! Like the picture it was a completely cheap mimic of it and it was so tacky. The sequence section of the dress was just a disaster I don't know how to explain it and the bust area looks so big. I tried returning it but these countless back and forth emails don't work and they don't answer their phone line. I feel so cheated and these people have no moral values they know exactly what their doing they are just stealing photos from designers and then try to make the dress themselves with cheap fabric in a factory, hand made my $#*!. I have been crying for days and I even tried asking the bank to revoke the purchase forcing them hence to want to take back the dress but they said the manufacturer has to revoke the purchase and there's nothin I can do. I need help really bad cause even if I have to buy another dress how can I get my money back. I spent $200 US dollars on it and I'm so pissed. Please someone help me what can I do?

Do not I repeat do not order from this company! Horrible quality of product and the customer service is even worse... They are thieves and scam artist!

Terrible, terrible company, if you can call it that. I ordered a dress and the color was much darker than on the sight and they told me to look at it in a different light. (What a joke). The fabric and lace were not the same as on the web picture and they told me they had the right to change that. They refused to refund my money and basically told me they could care less what I thought or that they misrepresented the product I was buying. They hide behind the fact they are from China and don't have to apply American Standards. Complete RIP-OFF - STAY AWAY FROM THIS COMPANY!

Dress took longer than the 10-20 days it's supposed to take. This worked out alright because we ordered well in advance. When dress arrived, the color was wrong. It's embellished on the top and is supposed to have a nude fabric under. Instead of nude, it is white. They refuse to talk to me on the phone, nor with LiveChat. I've emailed them every day for two weeks, asking them to call me and either refund or make another dress in the correct color. They continually tell me the dress is beautiful and to have a nice day. In one message they also say the color is how it was ordered. Which is wrong... there is a difference between nude and white. Then in another email they say it's my monitor which is making the color look different. Which is also wrong. They will not stand behind anything they make and after a while most of their responses seem automated or at least scripted. No matter what, they will not work with you when they make an error and they could care less about customer satisfaction.

This is the ABSOLUTE worst company I have EVER had to deal with. I custom ordered a bridesmaid dress that I went to a bridal store to be measured for. Received the dress and I couldn't zip it up because it was way too small in the bust area. Contacted the company in which they asked for pictures. So I sent them pictures and they proceeded to ask me why I didn't like the dress and what they could do to fix it. I told them there was nothing they could do to fix it and that I wanted to return the dress. Mind you tags are still on the dress. Then I get an e-mail from they stating that I needed to go back to the bridal store and video tape them measuring me because there was no way they could have made the dress wrong. Like I was lying about the dress not fitting. I was not going back and video taping them measuring me. What kind of customer service is this?! My aunt also ordered her wedding dress custom sized and she received it 5 times too big. Both of our dresses were shipped in a UPS letter envelope. They were not willing to do anything to help me and were not willing to have me return the dress for a refund. So now I am stuck with a $150.00 dress that I will never be able to wear. Worst customer service I have ever had to deal with. There is no way they could have custom made this dress in the time that I placed the order to the time I received the dress. Most bridal stores that you order a dress from takes 4 mos at the least. They have all these dresses on an assembly line that they just pull from... HORRIBLE COMPANY! WOULD NEVER WANT ANYONE TO HAVE TO DEAL WITH THE LIKES OF THIS PLACE!

Oh boy. Here goes nothing. Let me start by saying I AM NOT A HIRED BLOGGER! (though I'm sure some will swear I am.) I'm a mom with a junior in high school that found a dress she loved on this site. And I loved the price. And the fact that for a little extra I could have it here on time. AFTER placing the order I checked some reviews for the site (yah, I know after was pretty stupid on my part). Not gonna lie, after reading reviews I was completely freaked out! I sent the company a few emails, and never got a response. I have never been so stressed in my life! At last I received an email that stated the dress was on it's way. A little relief came over me... but then I couldn't help wondering what the dress was going to look like. The dress arrived (a couple days EARLIER than expected) in a little tiny bag. More panic... BUT after I took it out I finally breathed a sigh of relief! The dress was beautiful! Granted it did need a trip to the cleaners to be steamed. But in the end I had a VERY happy teenager. And that makes me a happy mama! If I can figure out how to post pics. I will do so!

Talk about the run around. I custom ordered a dress from them. The bust came at 25" and I ordered 27.5". So obviously too small.
1. I told them they said they didn't understand how that mistake could be made and please end pictures. So I did.
2. They told me the pictures were not done by a professional seamstress so please take it in and take more pictures. So I did.
3. They are now telling me that they measure differently where they are vs. how we measure things. REALLY? A bust measurement is a bust measurement. The dress has 25" of material and the measurement they were given was 27.5 inches.
4. They offered, I could return the dress for a refund or get it remade. Sounds fair... NO. They are somewhere in china not the US and I had to pay 2 shipping charges to get it to Canada, now they want me to pay to return it and pay the 2 shipping charges to get it back again. And I don't trust that I would ever see another dress.

I have taken it to a seamstress who believes she can fix it, so we are keeping our fingers crossed.

This company will not stand behind their product, they make messed up excuses for why a custom dress won't fit. An inch is an inch no matter where you live folks!

The only good thing I have to say is the dress was actually made well. It wasn't falling apart and it is what I expected for the money. But I would not take the risk ordering from them again. If you do order big, it is easier to take in then let out.

DO NOT BUY FROM THIS COMPANY, I ordered a dress from this site, half an hour after that I saw the reviews and wanted to cancel my order but there was no cancellation on my order, they have a cancel policy that I could cancel within 12 hours after place my order so I called them and no answer,
I used live chat on their site, he/she asked me why I want to cancel and I said that I just don't want it anymore, he/she said you can keep it and resell it, I said ok and I will call my bank. Finally after 30 mins of talking they cancelled my order but I am still waiting for my money back.

Do NOT order a dress from this website! I ordered a dress and my entire experience was HORRIBLE. First of all, the dress took almost a month to get here, and when it did, I was shocked. The dress wasn't even sewn right; it was sewn sideways staring from the bust down and looked awful. There were also seams coming undone. Not to mention the dress looked super cheap, definitely not worth $175. It looks nothing like what the picture shows.

Also, for the naive buyer, the website is very unclear. They don't give their location, or show you the dress in the color you want, just a fabric swatch that didn't look anything like the material of the dress I got. There are no returns unless you go through the annoying process of sending pictures via email. Only if the company gives their ok can you send the dress back and must pay for the shipping! This was the worst online shopping experience I've ever had. This company just wants to take your money and give you a cheap looking dress with flaws. DO NOT BUY A DRESS FROM HERE!

Buyer beware! Do not purchase any garments from Dreamprom. Quality of material is not as pictured. I was given garments that do not fit even after paying extra for custom fit. Their return policy is non existent. Dreamprom did not even make the garment as described on their website.
Long gown was too short, did not cover my bare feet. Dress too tight and pulling all over. Dreamprom comment: looks lovely and wear flat shoes! Also received a jacket where the sleeve was a different shade than the bodice of the jacket. Dreamprom will not honour their policy of customer satisfaction. It' s more like a guarantee of customer frustration, loss of money and time. Don't bother ordering from this company. You will be thoroughly disappointed. Another suggestion from dreamprom, go spend more money to fix the outfit and we will compensate you. They will not pay for fixing the outfit as they will not admit it was their fault. So if you are in this situation, don't bother. You are wasting more of your money on a poorly made outfit.

After 30 emails of trying to get some compensation and many heated discussions, they said they will give me 10% refund. They actually stated they cannot afford to give full refund. I guess it's because there are too many of their unfortunate customers asking for complete refund. However if they have been in business for many years, I can imagine how many customers they have disappointed and made money off of!

STAY AWAY FROM DREAMPROM. DON''T PLACE AN ORDER WITH THEM, YOU WILL BE DISAPPOINTED. BUYER BEWARE!