DreamProm

I wish I have an option of zero star for rating.

The customer service is very rude, horrible and gives you attitude. I asked some questions through "live chat." The person was giving me attitude even though I was very patient. When I asked for simple request (sending an order confirmation to my different email address since I did not know if it will send another one after I change my email address in profile). The person told me to do myself and left the chat room right away. It is a customer service for god sakes. The company did nothing about it. I wanted to save the conversation so I sent the message to my email since there is a button for it. But just KIDDING. It did not send it to my email. So this is very shaddy.

So, I checked reviews for customer service for dreamprom.com. You will notice that the customer service is very poor and they will try everything not to refund you.

I was afraid that the dress was not on time and never get refunded. So, I asked for cancellation via email. It has been only two hours after I purchased the item. So there should no trouble. They sent the email back to me saying what was the problem. I told the story of unpleasant experience with customer service and bad reviews on internet. Their response is beyond hideous. They said, "What a pity that you did not trust us! Any way, we will refund you the money and give your full refund."

Yes, I got refunded all right. (Well, I should wait for actual result.) But this is not just about getting the money back. It is also about the service. I can bear with grammar of any kind. But they did not apology for it. That was not enough and they had to blame the customer for not believing them after their horrible services.

Please girls and ladies,
Prom, homecoming, and other events are important for you. Time and money for a dress are also expensive. I really wish to advice you to look somewhere else. I wish this message saved you from unpleasant experience I had.

I ordered my ball dress from Dream Prom and there was so many flaws in the dress, I don't know where to start. I had my dress custom made to my size, it didn't fit. I was measured by three different people so my measurements were accurate. They had poorly stitched my seams together, and these began coming out as I got in and out of the dress. The dress would have never have lasted a night of ball. The chiffon overlay material was attached on one side of my dress, while the other side wasn't. The rouching on the bodice was sloppy and not neat and tight like the picture. The back of the dress had a permanent roll over so you saw the lining, and when the dress was on the rouching did not cover the lining at the front of the dress (and this was a different colour so quite noticeable). This was not my dress as portrayed in their promotional material. They made my dress look unsymmetrical and messy. For a company that said they had many quality checkers, they really did a poor job.
When we tried to get a refund, the company has been EXTREMELY UNHELPFUL! They have admitted that both sides of the dress are made differently but they blatantly refuse to give our money back. They offered $20 to get the problems rectified, but it will cost hundreds to unstitch and remake the dress as it was meant to look. We cannot even on sell it as both sides of the dress are different. They wanted instead to give us a discount on our next purchase with them! What a joke, we will never purchase from them again and I advise that you don't either.Do not be tempted with the beautifully made dresses in their promotional blurb, your dress WILL NOT LOOK LIKE THESE DRESSES! With all these problems, these are not bargains, they are shattered dreams!

This company is a scam! Buyer beware! I ordered my daughters dress on March 14,2014. $184.97 with shipping and handling and rush oder fee.It is now April 9,2014. I have been getting the whole run around with their supposedly live online chat. I am going to post the actual transaction from the so called live chat room and you will see how I was handled and ignored as follows:
On Wednesday, April 9,2014 1:53 PM, Provide Support <*******@providesupport.com> wrote:
Chat Transcript

Visitor: Guest
Operator: LiveHelp
Company: DreamProm
Started: 9-Apr-2014 1:14:04 PM
Finished: 9-Apr-2014 1:53:09 PM

1:14:04 PM: * Welcome! Your request has been directed to our Service team. Please wait for an operator to answer your call.
1:14:13 PM: * Call accepted by operator LiveHelp. Currently in room: LiveHelp Team.
1:14:15 PM: LiveHelp: hi
1:14:51 PM: Guest: Ordered On 2014/03/14
Order Number: **************644 when will this arrive
1:22:14 PM: Guest: I am still waiting...
1:36:20 PM: Guest: Hello...
1:40:45 PM: Guest: So this is how the "LIVE SUPPORT TEAM" operates. Funny I am not getting any support! I am still waiting...
1:52:35 PM: Guest: Still wating...
1:52:55 PM: Guest: Just want an answer about this dress...

I'm reminded of several cliches, IF IT SOUNDS TOO GOOD TO BE TRUE, IT PROBABLY IS and YOU GET WHAT YOU PAY FOR. Though in this case I still think we paid too much! The only good thing I can say is the dress came fairly quickly and they answer email fairly promptly.
The torso is too long, the slit is in the wrong place. One of the straps has the same side of the snaps on both sides so it can't snap. And it's too short... I sent pictures and they said:
"Hi, we checked the pictures you sent to us carefully. We founf the dress is as beautiful a the picture show on our website. We found the issue can be easily fix ed by local tailors. Can you kindly send the dress to a local tailor and get it fixed. Thank you for your concern. Have a good day!"
(BTW, I copied and pasted that directly from the email)
I replied again saying NO, it is not like the picture but I'm not expecting much at this point.
I am taking the dress to a local seamstress and hoping she can help us... I wish I had read the reviews before we ordered. STAY AWAY, STAY FAR, FAR AWAY. Unless you like to throw away money.

I'm living the worst experience with this company Drean Prom. I bought a dress for my daughter's Ring Dance. I received the dress with a damage. I made the claim within 7 days according to their return policy, I sent photos and copy of the original ticket. I did everything they asked in their policy. They accept that the dress have a damage but they do not do not want to do the refund and receive the dress back. Please do not buy any with them. They have the worst Customer Service and also they do not have any refund policy. The quality is very poor.

Yo estoy viviendo la peor experiencia con esta compania Drean Prom. Compre un traje para el Ring Dance de mi hija y page sobre $200. Lo recibi con un defecto. Hice la reclamacion antes de 7 dias segun su politica de devolucion, le envie fotos y copia del ticket original del traje. Cumpli con todo lo que ellos piden en su politica. Ellos aceptan que tiene un daño y no quieren que les devuelva el traje. Por favor no compren con ellos. Son el peor Customer Service que he recibido. No cumplen con sus politicas de devolucion. No asumen su responsabilidad y son de muy mala garantia.