dpd UK

Found a DPD card in my letterbox, looked it up and found the parcel had been delivered to someone else. Waited on DPD's stupidly long phone queue only to be given the runaround by someone who 'couldn't give me the details for security reasons'. She suggested I could just 'ignore the card' so I may have a parcel intended for me that was delivered to someone else and that's that.

I'm blown away by just how lacking in intelligence the DPD system and its employees are. Awful.

If you are business seller do not use them. Many undelivered parcels while tracking number shows they've been delivered. It takes couple days for customer service to reply to your e-mails and usually they cannot resolve your problem. They ignore your questions or do not reply at all.

In this week alone, I had 2 deliveries slots missed. We stay at home to receive the parcel, get a message saying Sorry we missed the delivery. Our driver won't be delivering the parcel today. It will delivered next day now. You not only waste your time, out precious time too.

Unfortunately due to the choice of a sender, I had to experience the service of this delivery company. Every time DPD has something to deliver to me, it's either they don't knock and actually wait for the reply or can't process any changes to the delivery. The speed of processing any request is so slow that you may end up receiving your parcel after 2+ weeks of waiting.
DPD - fix the way you provide the service!

I wouldn't recommend DPD even an enemy!

Poole,UK 01.15 pm
DPD drivers' name:Shaun
He didn't even call me so that I could go downstairs.I saw him through the window and quickly went down only to see there was no sign of a van.He came here for a couple of seconds just to leave me a message''Sorry we missed you''
Shaun you disgusting liar!
DPD Who do you employ!?
No respect!No nothing!
Zero stars.

Worst drivers ever. Personally would NEVER use but unfortunately merchants do. There were 3 of us at home today, in 3 separate rooms near the front door. This was an important package. Suddenly I get a text saying the driver missed us. TOTAL garbage as there was NO knock ever. Driver Mark in Ely is a lazy worthless excuse of a human... cannot stand liars! Of course DPD will not attempt to redeliver today. Also, the "customer support" staff are not helpful and could careless about the customer!

Here to write YET another bad review for DPD, just a month after I had left another review and was assured of proper service going forward. The driver chooses to pretend we are not at home, and either deliberately delivers the parcel to the wrong house or delivers it to a collection point (miles away from our location!). When I try to complain about it in the chat function in the app, either I get robots, or the customer service people are rude and end the chat or hang up. We used to prefer DPD above all other delivery services in the past — in the last few months, this has definitely changed. Absolutely appalling service, and giving Hermes serious competition in whose service can be worse.

Two deliveries from DPD in four days, first one was damaged, tried to refuse delivery and was told by the Eastern European (Hassam) driver to f*** off as he walked away, abused me in his language before calling me a f***ing c***. Not very professional.

Reported to DPD; no further action.

Waited all day for today's delivery, got a text to say I was next, van pulls up outside, waits 30 seconds before driving off, instantly get a text "Sorry, we missed you. Your driver Stephen won't be back today but we'll be back tomorrow".

Tried calling and was fed a pack of lies about how they would get the driver to come back and how the depot manager would call me within the hour, when in reality my parcel was already back in the depot and I've still to hear from anyone at the depot.

So when the nice lady in the call centre in India says she is going to escalate this matter what she actually means is, "I've listened to your problem but they don't pay me enough to give a crap, hopefully this'll make you feel better".

Maybe I'd be better off relying on the tooth fairy and the Easter bunny than this bunch of wasters.

The delivery driver from the bradford depot "Kevin" has never once succesfully delivered to our address and constantly goes to the wrong one, fails delivery and it only arrived when another driver is on shift.

Despite complaing multiple times over the phone nothing changes, nobody cares, emails complaints dont even get a response and I get massivly delayed delivery times

I have just received a text message to say I am not at home therefore parcel not delivered. I took off today and have been HOME THE WHOLE DAY waiting for my delivery. NO-ONE CONTACTED ME OR RANG THE BUZZER DOWNSTAIRS! It happens every time and ONLY WITH DPD!
They are too LAZY to park their vehicle and deliver in a block of flats, and then LIE saying client not at home.
Worst courier company ever!

Date of experience: 03 October 2022

Despite showing photos of my address and door step the company hasn't responded to my emails disgusting customer service absolutely useless

Waited in for a parcel only to receive a message saying delivery was attempted when it clearly wasn't. They made no attempt to ring the right buzzer for my flat and sent a photo of a door which was apparently proof they had tried to deliver and the picture of the door wasn't even my front door! Complained to the company just to be fobbed off with excuses. This company cares nothing for its customers. I have used them twice and had problems both times. Avoid at all costs!

The parcel disappeared in their system three weeks ago and they have repeatedly refused to authorise a refund even for the delivery charge let alone compensation for the lost item on the. Basis that they claim that the parcel is not "lost", it simply "cannot be found" Ludicrous, disingenuous and risible service.

So I get a message to say my parcel is being delivered between 11.05 and 12.05 today and as I desperately needed it I made sure I stood outside my delivery address. At 11.29 I get a message to say sorry we missed you and a picture of someone's street but not mine? So your driver was in pendyris st and delivery address Tudor Lane? And trying to contact DPD is almost impossible constant opps something went wrong so spent I'll all day on telephone. Not at all happy with your service as this is certainly not the first time.

My Pets at Home parcel has been delivered to a wrong place and I did not receive it. Ok, mistakes happen. But I let DPD know via email, via a phone call to customer support. And no response. Customer support could not get through to the driver and instead of saying I'm sorry, or apologising for the kind of 'priority service' I received (that was next day delivery) asked me to contact the merchant. I did not get what I paid for. Somebody else did. But who cares? The driver does not want to pick up the phone? Sure. He should be right. Why bother.

"Great" service! Attention #regulators #consumerduty

I've waited in all afternoon, only to find at 6pm my collection has been cancelled. I'm SO so cross. There has been no communication from DPD, not even to let me know this. Instead I get told a lie about not being able to find my address

The drivers are not allowed to contact customers about the deliveries because of privacy of them! Then who protects the customers from getting the parcel properly? This company & drivers are the worst members of this society. Customer service team doesn't have any idea how to help people, repeating the same words again and again. WORST EXPERIENCE EVER!

Why can't all delivery company's text you as to delivery times, this is so convenient. Very impressed with this company

5 days for a delivery, drivers didn't even exit the van.
Customer service chat service are either Incompetent or Liars, stated they would put through a manual delivery if no update after 1400 hours…… then acted like an A.I. With a repetitive message " Your parcel delivery is due today. I would suggest you to please wait till the end of the day for your parcel to be delivered. ", until I ended the chat!
CEO's comment was " we do not have an Ombudsman "! No mention of the absolute incompetence and lying messages from their customer service staff!
All electric vans for delivery…… except it was a diesel van.
I am emailing my MP and councillors with my concerns, adding the question of why some companies have no Ombudsman.
I'm also contacting Citizens advice and filling out the financial services complaint form to make all this to the next level.
A company that's has a policy of no refunds should not exist in our market place!

Not good careless driver they dropped my box damaged not good enough with fragile box! No good they should take care of every box for all customers this is your job so try to take care of box with care is expensive machines inside!

Service used to be excellent, but since the pandemic their service has spiralled downhill. As a customer who receives stock daily via dpd we rely on business hour deliveries. For the last 18 months often deliveries late in the evenings, drivers taking photos from their cab and driving off, taking photos of black squares and then staying no one available to accept parcels. The one hour window rarely works and generally late and often three or four deliveries on the same day from the same depot and all from the same supplier. A driver delivered one box early in the morning - the other one was on his vehicle but he could not deliver that one until 4pm later that day as that's what his "device" said. Inflexible!
I used to have an account with DPD but will never use again, useless and uncaring.

I placed an order and paid extra for next day delivery; however DPD seem to have lost my item as it never got delivered.

The item I ordered was medication for my pet and I needed it urgently as my cat's health deteriorates massively without the medication. As the item never arrived, I had to order an emergency supply from my vets and paid more for it!

Then I placed another order for DPD delivery. It was supposed to arrive the next day and I was given an hour slot between 14.04 and 15.04. I took an hour off from work to ensure I'm home when the order arrives; however it never arrived!

I called DPD and by the time someone answered, he said he will put me on hold to check with the driver, but he ended the call instead! I called again and I was told the driver had to skip deliveries and now my parcel will be delivered between 6-7pm!

I tried to reach DPD to resolve this for me and for a refund/compensation for all this mess. Their website showed various ways of contact; live chat, call or what's app chat. I tried to connect with them via the live chat and didn't get anywhere. I sent them a message on Whats'app, they never answered until today! I tired calling them and every time I call, I was told a manager will call me back in 2 hours. After many days of calling and keeping requesting to speak to a manager, the manager called me back after 10 days, when I was told the call will be within 2 hours of my request each time I called! The manager refused to give a refund or compensation for all that happened!

This is extremely terrible and poor customer service. I will never use DPD again and I recommend that others don't use it so they don't get disappointed!

I waited all day because say few min later. Driver been my area but he didn't bring my parcel, I lost my time. Dpd app is layer driver outside city but say 1 min way...