Phil P.

Two deliveries from DPD in four days, first one was damaged, tried to refuse delivery and was told by the Eastern European (Hassam) driver to f*** off as he walked away, abused me in his language before calling me a f***ing c***. Not very professional.

Reported to DPD; no further action.

Waited all day for today's delivery, got a text to say I was next, van pulls up outside, waits 30 seconds before driving off, instantly get a text "Sorry, we missed you. Your driver Stephen won't be back today but we'll be back tomorrow".

Tried calling and was fed a pack of lies about how they would get the driver to come back and how the depot manager would call me within the hour, when in reality my parcel was already back in the depot and I've still to hear from anyone at the depot.

So when the nice lady in the call centre in India says she is going to escalate this matter what she actually means is, "I've listened to your problem but they don't pay me enough to give a crap, hopefully this'll make you feel better".

Maybe I'd be better off relying on the tooth fairy and the Easter bunny than this bunch of wasters.