We’re in this together! Stay safe with our COVID-19 guide

View
×
For Business
Write a Review For Business Write a Review
  • Bookmark

    dpd UK

dpd UK

dpd UK

Is this your business?
6 reviews
Corporate Values
Write a Review Ask a Question

Overview

dpd UK has a consumer rating of 1.83 stars from 6 reviews indicating that most customers are generally dissatisfied with their purchases. dpd UK ranks 169th among Shipping sites.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
– 0
Negative
2
View ratings trends
Add media
How would you rate dpd UK?
Top Positive Review

“Excellent servixe”

carol T.
8/8/18

Why can't all delivery company's text you as to delivery times, this is so convenient. Very impressed with this company

See positive reviews
Top Critical Review

“DRIVER CALLED HAPPI”

Cristina N.
12/24/20

Your driver called "HAPPI" is an absolute crap person as my package had 3 fragile stickers on and I let him know that it has fragile contents in, he just took it out of my arms and THROWS, yes, THROWS the whole box in his van, like what the hell? ARE YOU FOR REAL HAPPI? I told him off and he just drove off. He never said "hello" to me (I said hello, he never replied), he never did anything, just basically looked at me and threw my package in the van. No "thank you", no "you're welcome" or anything like that. I understand he doesn't celebrate Christmas and all that but my package is not a toy or something he can just mess with. I wish there was a 0 stars rating, that's what you deserve, Happi

See critical reviews

Reviews (6)

Rating

Timeframe

Other

cristinan37
Cristina N.
1 review
0 helpful votes
  • Message
  • Report
“DRIVER CALLED HAPPI”
December 24th, 2020
Your driver called "HAPPI" is an absolute crap person as my package had 3 fragile stickers on and I let him know that it has fragile contents in, he just took it out of my arms and THROWS, yes, THROWS the whole box in his van, like what the hell? ARE YOU FOR REAL HAPPI? I told him off and he just drove off. He never said "hello" to me (I said hello, he never replied), he never did anything, just basically looked at me and threw my package in the van. No "thank you", no "you're welcome" or anything like that. I understand he doesn't celebrate Christmas and all that but my package is not a toy or something he can just mess with.
I wish there was a 0 stars rating, that's what you deserve, Happi
  • Comment
  • Respond as company
Helpful (0)
Thank you
monikaj15
Monika J.
3 reviews
1 helpful vote
  • Message
  • Report
“The worst customer experience in my whole life”
September 17th, 2020
I booked a parcel with drop off but QR code was not generated so it will not be accepted by the drop off point. There is no number for DPD that I can call. I had 2 parcels that were supposed to be picked up on Tuesday, no one showed up or gave me a call; it was re-booked for today (by P2G) - no one showed up again. I cancelled that order through P2G and ordered directly through DPD website. Code was generated for one parcel but not for the second one. Now I have NO OPTION to switch to printing the label at home or to regenerate the QR code. None of the numbers for your customer service is working, I've been trying to get through since yesterday. The online chat is not working. Nothing is working - just the payment system to send money to DPD for the service that I failed to receive 3 times now!
THIS IS THE WORST CUSTOMER EXPERIENCE I HAVE EVER HAD IN MY LIFE.
I PMd you the reference number. Once this issue with the QR code is sorted, I would like to make a formal complaint - please provide me with the details on how I can do this. This is unacceptable and there is no excuse to failing the customer 3 times with the same parcel!
  • Comment
  • Respond as company
Helpful (0)
Thank you
susank321
susan k.
2 reviews
4 helpful votes
  • Message
  • Report
“Rubbish service”
June 3rd, 2018
They lost my package, and they told me that they came to the address but no one was there, what a big lie
  • Comment
  • Respond as company
Helpful (0)
Thank you
prc1
PR C.
2 reviews
2 helpful votes
  • Message
  • Report
“Don't nominate DPD for delivery of your online purchase.”
June 22nd, 2018
Following is my feedback to recent online supplier:-
"I suggest you steer customers away from DPD. The worst of them is not the failures which can happen to anyone, but THE COMPLETE BLOCKING OF ANY ABILITY FOR THE AFFECTED CUSTOMER TO MAKE CONTACT WITH THEM TO RESOLVE THE PROBLEM. I personally will not again purchase anything which is to be delivered by DPD."
This followed a three-day delay only resolved by the supplier paying extra to DPD to "upgrade" the delivery. I wasted a morning waiting in for delivery only to receive a totally dishonest message that delivery had been refused becasue "the item was no longer required"!
  • Comment
  • Respond as company
Helpful (1)
Thank you
carolt145
carol T.
2 reviews
4 helpful votes
  • Message
  • Report
“Excellent servixe”
August 8th, 2018
Why can't all delivery company's text you as to delivery times, this is so convenient. Very impressed with this company
  • Comment
  • Respond as company
Helpful (2)
Thank you
annaf69
Anna F.
2 reviews
0 helpful votes
  • Message
  • Report
“Rubbish customer service”
November 30th, 2017
If you are business seller do not use them. Many undelivered parcels while tracking number shows they've been delivered. It takes couple days for customer service to reply to your e-mails and usually they cannot resolve your problem. They ignore your questions or do not reply at all.
  • Comment
  • Respond as company
Helpful (0)
Thank you

Q&A (0)

Questions? Get answers from the dpd UK staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

Start free account Gain trust and grow your business with customer reviews

About the business

How do I know I can trust these reviews about dpd UK?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
To find more information about reviews and trust on Sitejabber.com please visit about us
Have a question about dpd UK?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Average Rating
Number of Reviews