George J.

5 days for a delivery, drivers didn't even exit the van.
Customer service chat service are either Incompetent or Liars, stated they would put through a manual delivery if no update after 1400 hours…… then acted like an A.I. With a repetitive message " Your parcel delivery is due today. I would suggest you to please wait till the end of the day for your parcel to be delivered. ", until I ended the chat!
CEO's comment was " we do not have an Ombudsman "! No mention of the absolute incompetence and lying messages from their customer service staff!
All electric vans for delivery…… except it was a diesel van.
I am emailing my MP and councillors with my concerns, adding the question of why some companies have no Ombudsman.
I'm also contacting Citizens advice and filling out the financial services complaint form to make all this to the next level.
A company that's has a policy of no refunds should not exist in our market place!