Shilpa B.

Here to write YET another bad review for DPD, just a month after I had left another review and was assured of proper service going forward. The driver chooses to pretend we are not at home, and either deliberately delivers the parcel to the wrong house or delivers it to a collection point (miles away from our location!). When I try to complain about it in the chat function in the app, either I get robots, or the customer service people are rude and end the chat or hang up. We used to prefer DPD above all other delivery services in the past — in the last few months, this has definitely changed. Absolutely appalling service, and giving Hermes serious competition in whose service can be worse.