Dave W.

Service used to be excellent, but since the pandemic their service has spiralled downhill. As a customer who receives stock daily via dpd we rely on business hour deliveries. For the last 18 months often deliveries late in the evenings, drivers taking photos from their cab and driving off, taking photos of black squares and then staying no one available to accept parcels. The one hour window rarely works and generally late and often three or four deliveries on the same day from the same depot and all from the same supplier. A driver delivered one box early in the morning - the other one was on his vehicle but he could not deliver that one until 4pm later that day as that's what his "device" said. Inflexible!
I used to have an account with DPD but will never use again, useless and uncaring.