Doordash

Customer service is useless and rude. Chats ended while customer is still typing.No resolution to issues.

I started working with Doordash, and everything went well for the first two weeks, from 02/16/24 when I opened the app I no longer found hotspots and couldn't even make appointments. I made several contacts by email, phone and text message to doordash support and every time I got different information, always PASSING THE RESPONSIBILITY ON ME (USER). On 02/26/24 I managed to make an appointment for Limon (a city that is two hours from my city) to my surprise when I arrived in the city of Limon there was no more appointment I made, I had to call the attendant 5 times the last time informed that: the dasher works for two normal weeks and then he will need to make appointments BECAUSE THERE ARE MORE DRIVER THAN DELIVERY offers. We were never informed of this at any point and even worse, it is unreliable that the schedules that were scheduled will be maintained, especially because I scheduled one for Saturday 03/01/24 and it has already disappeared, meaning I am unable to work like that. NEED HELP.

Date of experience: February 27,2024

I ordered an item from a specific shop, but Doordash delivered a poorer quality product to make money. I won't buy from Doordash again.

I decided to give Doordash a chance and order from Viva Chicken. Why Viva Chicken does business with Doordash is beyond me! I will never order through DoorDash ever again!

I placed an order at 6:45/6:50 p.m. Based on Doordash, I was supposed to receive my order at 7:32pm. It's now 7:55 p.m. The status of my order is still stuck on "Order Received". I tried to call Doordash annd got a quick-busy signal. I tried chat and got a message that the chat couldn't connect, although I can navigate to Sitejabber just fine.

I had to call Viva Chicken to make sure they received my order. I spoke to the manager, and he confirmed that my order was waiting for Doordash to pick it up. I was livid. I paid for my food and delivery and this is the type of service I get from Doordash? They take my money. Never pick up my food. Leave no way to contact them, and their client, Viva Chicken, had to pick up their failed responsibility and deliver my order... WTF? I still have to pay delivery charges, and they did not deliver! I've NEVER had this issue with Ubereats!

Doordash SUCKS! AGAIN! DOORDASH "COMPLETELY SUCKS!" I'm going to find every review website and leave this seething review. SOB's!

I ordered food from them and when I did not get it get it I asked them for my money back and they told me no

Terrible app do not use. They do not care about you. They only care about your money. If they cancel, you will starve. They dont give a $#*!,.

False advertisement, theft, and fraudulent customer service. Denial of service advertisement and further theft of time resources

Not worth it. Pie got cancelled after waiting for 45 min. This service is garbage! Plus they charge way to much.

Bad. Terrible. They're just unbelievably horrible. And they don't give a rat's $#*!. Use any other vendor besides Doordash.

After multiple phone calls to customer service and 3 hours, order cancelled. They could care less. No compensation offered.

We order dinner this evening from one of our favorite restaurants. Or so we had thought. We placed a pickup order through the DoorDash app at 4:05pm. We waited a good 15 minutes before we notice the order had not even been confirmed through the app, getting a text stating the restaurant was busy and it was taking a little longer to confirm than usual. Okay, I get it. 5 more minutes passes and nothing so I get into the app to report an issue. I report it hasn't been confirmed and within seconds after that, I get the notification stating it'll still be ready at the original pickup time. That's only 10 minutes away so that's perfect. I turn on my location services so the restaurant knows we will be there soon. We pull up, no cars, no lights. Nothing. The restaurant is CLOSED! So not only did DoorDash pull a fast one saying it was confirmed with the restaurant, they took the ONLY MONEY WE HAD FOR DINNER THAT NIGHT on an order from a restaurant that wasn't open.

Again, I opened the chat. This time I tell "Tarun R" the problem, they apologize for the inconvenience. Immediately after they say "I see that the order was ready, you can visit the store and pickup the order." I'm sorry but what? Did you not read where I said the restaurant was closed? They state they have fully documented the details so the feedback can be reviewed to better avoid an issue like this in the future. They then proceed to state they issued a refund for the order amount plus extra credits for the hassle. As soon as I questioned the representative of my refund would be immediate, because I had a family to feed and spent our dinner money on a restaurant that wasn't even open, he shut the chat down. Not even offering to maybe give us a free dinner because THEY screwed up and we're left eating peanut butter toast tonight. GREAT customer service there.

Forget this horrible service. Buy local and keep it within your community!

AVOID!
We ordered 2 pizzas from California Pizza Kitchen in Jacksonville Florida through DoorDash online. It did not take long for our pizza to arrive and the dasher knocked on the door as per my request. I went to the door to get my pizzas and he had set the bag upright at the door and when we opened the boxes of course both pizzas were rolled up at one end and all the toppings were stuck to the lids. Also, none of the boxes or bags were sealed up. So I called DoorDash and I spoke with a man that we had a language barrier between the 2 of us but we made it through and he called California Pizza Kitchen and replaced the order and assured me that I would have my pizza soon. The strange thing is, this man was literally singing to me on the phone and laughing in cutting up. Very unprofessional! About 40 minutes later I had not received a text or anything about the pizza so I called the restaurant and they assured me that they did receive another order and that it was marked DoorDash but no one had picked it up and it was sitting in the warming window. So I called DoorDash again to get another man that we have a language barrier, after looking at the account he found that the other man did not note the account at all and all he could see was the order that I had put in and that was delivered messed up. I asked him if he could dispatch someone to the restaurant to pick it up and he said that he could not do that from where he was at. Long story short my husband had to go out and get the pizza and bring it home! It was cold by the time he got home because it sat in their warming window too long. I had already tipped Patrick when I paid for my food and am very upset that he messed up our dinner and that my husband ended up having to go get the Pizza in the end!
I sent an email to the Contact email address and their reply back to me was that I did not report it in a timely manner and they said "sorry"… Seriously? I sent the email the night this happened! Do not use this service it is such a ripoff!