Doordash

Bad customer service. First day when I ordered and I did not get the order customer service I spoke, she told no will charge on my account. But still they took money and no refund. Now 15 days pass each time I call they don't know what to do and wast 1 hour each time. There company should be close down. Bad very bad. Only peolple can deal with them who has free time to waste and keep waiting for them to answer or resolve issues

If things ever get so bad as to leave you without food in your home, be a DoorDasher. They for some reason found it so easy to steal food from their customers and get paid doing it! Kevin is full tonight while I went hungry!

I was told I would be getting a refund from Cheesecake factory for messing up my order. I paid 21.34 for a chicken finger dish and only received 3 chicken fingers, my account shows that they issued a refund but really did not. I called and spoke with some foreign person who sent me an email saying Doordash policy so I would not get my money back. Do not ever use them I am cancelling my acct and telling everyone I know to never use them again, go to grub hub they are honest door dash are thieves.

I am so sick of every single order placed through doordash being wrong in some way. Between the items I've purchased being replaced with random items, missing things like straws and poor packaging and handling, I am DONE with this crappy service. Then they have the audacity to tell me that they are not going to provide the refund for the missing items because of my account history. So because I demand that my items be correct that I purchase I'm going to be penalized. Why don't you instead invest more money in time as the employees and ensure that our orders are correct the first time and that are handled with care the first time.

I have placed many many orders until now. I place an order and the driver never showed. I informed them on the app but they only gave me a partial refund, refused to give complete refund. So I paid for food I didn't get

Doordash does not give credit card refunds when problems arise with their deliveries.They only offer Doordash credits.If the wrong item is delivered they will not give out any type of credit whatsoever.Questionable business policies-in general.Consumers should be very careful when dealing with this business..

I was overcharged for the purchase. I ordered from panda express worth less than $10.Doordash automatically added $4.50 tips.I talked to the agent, at first they refund $2.0 dash credit. I chat with them again. This time the agent told me I will receive $4.50 back to my original payment after 3-5 days. I waited a week.I did not see the refund on my card. I chat with them again, instead of credit card redund,the agent had given door dash credit again. I insisted on getting credit card refund instead of door dash credit but the agent told me its too late now and she cannot do anything. Then she just closed the chat

Waited an hour to have my first order cancelled by my driver. I was allowed to order from a Wendy's that was so backed up, that the driver waited 45 minutes to be turned away. Mind you I was debited immediately. I now have to wait 5ish days for a refund. Times are tight and I decided to give the service a try. I've now waited so long on my order that everyone else is closed.

I work two jobs and do online school, I forgot to get groceries on the way home tonight. Now I will go to bed without food because the restaurant had issues, the service won't give me a quick refund, and the driver was definitely not helpful. Why should I trust this company in the future? Why would I want to order from you if I could drive there and definitely make sure I get food?

If I could give 0 stars I would. The delivery person only picks up half the order, the Doordash people call stating it is the merchants fault and I will need to talk it up with them. I call the merchant and they said we told him to wait a second for the other part of the order, but he left. The driver then brings me back the half order and insists it isn't his problem and I need to call the merchant again. After paying for the ridiculous delivery fee and tipping someone who didn't even do their job, I ended up having to leave work to go get the food myself. I will never be using doordash again. It isn't worth the money, the headache or the lack of convenience.

I tried Doordash for the 1st time today because I've been hesitant to spend money to have someone deliver fast food. But I thought I'd try it. Not only did my order NEVER arrive, their "chat" person stated their "dasher" indicated they delivered it and refused a refund for me, basically calling me a liar! I was home the entire time and even checked my stoop to see if they just left it. They did not! And when I told the "chat" person their "dasher" is lying, I was cut off on the chat and they ended it by stating all future communications would be in emails! I should have read all the reviews before trying Doordash. Never again! And I will tell everyone I know to never use them. How does a company survive with such poor service in every regard?

This place should be shut down every single online agent in the chat was 100% rude and did nothing but close the chat within seconds or in the middle of writing. If you call immediate hang up. Me and my husband are out $37 and order cancelled within seconds. This is the absolute worst service available. 100% regret ever considering this service to place ANYTHING. I expected the customer service to at least be reliable but instead have nothing but rude customer service agents who do not care about their customers what so ever or the company. This company disgusts me and with so many negative reviews i am amazed that its even still open. This company is just a lawsuit waiting to happen. I will See you guys in court if i dont recieve my refund! I would 100% NOT recommend unless you want to lose your money

This company has suddenly changed there service. You now receive 8-10 texts regarding your order. I'm thinking that some of the texts are actually coming from the driver/delivery person. I do NOT want my phone number given out with out my permission - which is what they did. Also, they now require a verification code be entered to place your order. They did not use to do that. Now I have to check my phone for a damn verification code before the order can be finalized. This is ridiculous. I have never placed an order that we denied or cancelled. This is getting to be a pain to order through them. Uber Eats - here we come. Doordash can kiss my...

App chat feature is usually as it doesn't work. I had an wrong food delivered. When chatted on the desktop website, the customer representative gave me a nasty and negative experience. The restaurant closed and it 10pm when she purposely terminated the chat session. DoorDash is NOT a good company and and avoid at all cost. You will regret it when something wrong goes with the transaction and find out that they don't care about their customers at all. I hope this helps everyone.

They refused to refund an item they did not deliver. Additionally their customer service treats you like you are an imbecile, they are sorry … that they are keeping your money? They provided a $5.95 refund on a $19.95 missing item. So they charged me $14 for no good reason.

Worst delivery company ever. I have used them twice now and twice the delivery driver has gone past the turn off street to my house and taken the long way around and of course the food was cold when it arrived. He took over 20 mins to get to my house which is only 8 mins from the shop. Don't they know how to use a gps? Asked for a refund and they only gave me a partial one. The robotic man kept repeating over and over. Our system wont allow us to process the delivery fee. Funny how they can take all of the money but dont want to give it back. Bunchj of thieves. These drivers need to be sacked. Absolutely useless. Never again!