I've never even heard of this crap and I find out on my bank statement that you c@&ts are taking money out of my account continuously! GIVE ME MY CASH BACK SCAMERS!
Hi you made a charge to my card that I didn't want in order to sign up, you guys made me donate $3.95, I would like a refund please
Dear Michael M,
Thank you for contacting us. The only way a charge is made to the card is if a customer makes a purchase on the website. You will be contacted via private message for your account information.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Don't give your details to these guys it's a scam scam scam I'm going to have to change my bank details now so they don't take more money out my account F@@@ING thieving SCUM!
Dear John M.
Thank you for reaching out to us.
Donnaplay.com is a legitimate website. All our content is licensed and legal for distribution and use.
We are sorry to hear that your account has been receiving charges. We invite you to send us an email at support@donnaplay.com and an agent would be happy to investigate this issue and have it resolved in a timely manner.
Regards,
Ashley Martin
Client Service Representative – Donnaplay
https://www.donnaplay.com
Why has money been taken out of my bank account by DONNPLAY.CO? I have never interacted with such a company and wish for a full refund immediately.
Dear Nathan M,
Thank you for reaching out to us. Sorry to hear that you were charged without ever accessing the website. Thus, I would be more than happy to assist in resolving this issue. Please check your inbox.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
AND they dont have the books they are supposed to have. Do not give your card number to this fraudulent company!
Dear Erik I.,
Thank you for bringing this matter to our attention.
As we employ affiliate marketing, if you saw a book advertised but did not find it on our website, this suggests that an affiliate made an advertising error. We apologize for this inconvenience. Do you remember where you saw the specific text(s) being advertised? If so, please do not hesitate to send us the link in a private message and we would investigate this issue.
Regards,
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I have had funds taken out of my bank account by Donnaplay, I have not signed up for this, I have tried to cancel my account but it still removed funds again... PLEASE CANCEL MY ACCOUNT
Dear Jo M,
Thank you for reaching out to us. I will send a private message for information to cancel the membership for you.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I did not get a email of conformation and it says my account does not exist. It better not charge my card!
Dear Shanice S,
Thank you for reaching out to us. We're sorry to hear you did not receive email confirmation. It is not clearly stated what the confirmation is for. For further assistance please call our toll-free number at 1-888-983-0264 for US and Canadian customers or 1-646-328-5024 for International customers (24 hours, 7 days a week) and one of our agents would be more than happy to assist you.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
O % fees they had mentioned but they charged 290 rupees in my account. Please refund and cancel my account.
Dear Divakar M,
Thank you for reaching out to us. Kindly send an email to support@donnaplay.com and an agent would be more than happy to assist.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
I want to remove my account and my money back. They have withdrawn money from my bank account and in no time I gave my data.
Dear Carlos G,
Thank you for contacting us. I would be happy to assist. I will send you a private message.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Please return my money. I never heard of your website but got changed 29.95 dollars per month since January!
Dear Rubecca W,
Thank you for reaching out to us. Donnaplay is a multimedia website which provides members with unlimited access to music, movies, books and games. However. I would be happy to investigate the reason for these charges and resolve this issue. I will send you a private message. I apologize for any inconvenience which may have been caused.
Regards,
Ashley Martin
Client Service Representative – Donnaplay
https://www.donnaplay.com
You all have been advertising free services, and charging after. I had stopped my account but still being charge.
Dear John l,
Thank you for contacting us. Your feedback goes toward helping improve our service and customer support.
Sorry to hear that you are receiving charges to your account. Kindly send an email to our support team at support@donnaplay.com informing them of the issue and one of our agents would be more than happy to rectify this issue for you.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
Just listen to all the reviewers, this is a terrible scam. Please don't give these people any personal information!
Dear P W.,
Thank you for contacting us. Donnaplay.com is a legitimate website and all content is licensed and legal for distribution and use.
Regards,
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
Put the $1.01 back in my account & no more better be taken out. I signed up and then cancelled within a seconds.
Dear Kim m,
Thank you for reaching out to us. I will send a private message for more information to advise if what you are seeing is a pre-autorization hold or charge.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I ve contacted you twice now! All I want is my refund! Donnaplay take money from my account every months withaut my permission!
Dear Jana V.,
Thank you for taking the time to contact us.
I would be happy to assist. I will send a private message for some personal information to verify the account to rectify the issue for you.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
My 27 dollars was taken and i would like it back my email is *******@hotmail, com i didnt authorize this transaction
Dear Elizabeth A,
Thank you for contacting us. Your account has already been cancelled and issued a full refund. Please check your email inbox for the confirmation message.
Regards,
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
Cheater... why you debited money from my account without my permission... I m taking leagal action against you
Dear Rupesh H,
Thank you for contacting us. If you received a charged from us, it means that a membership was created via the website. I will send you a private message requesting information which would allow me to rectify this issue.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
STAY AWAY! DonnaPlay is a scam, they lie about charging you, about the titles they have, about canceling memberships. Total frauds.
Dear Tricia E,
Donnaplay.com is a legitimate website. All our content is licensed and legal for distribution and use. We do not lie about our media. Anyone may enquire about our media or have their membership cancelled by sending an email to support@donnayplay.com or calling our toll-free number at 1-888-983-0264 for US and Canadian customers and 1-646-328-5024 for International customers (24 hours, 7 days a week).
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
Please stop taking my money, and please cancel my account if any exists. Thanks! My email *******@ymail.com
Dear Joseph R,
Thank you for contacting us. You account has already been deleted. Confirmation was sent to you via email.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
This site charged me for services I don't use and I wanna know how to get my money back asap
Dear Christopher m,
Thank you for reaching out to us. I will send a private message for information to have your issue rectified.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
Donnaplay IS a company of CHEATERs, SWINDLERS, thieves!
They charge $$ unauthorized. Hopefully, they would go to jail soon.
Dear Nat M.,
Thank you for contacting us.
I am sorry to hear about the unauthorized charges on your account and ask that you please accept my apology for any inconvenience which may have been caused.
I have sent you a private message requesting details which would allow me to rectify this issue in a timely manner.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
Overview
DonnaPlay has a rating of 1.2 stars from 230 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DonnaPlay most frequently mention credit card, free trial and bank account. DonnaPlay ranks 326th among Movie sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Riley g,
Thank you for taking the time to contact us. If you are seeing a charge on the account, a membership was created with your card information. To further assist, I will send a private message requesting your account information. Kindly check your inbox.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com