Team,
This is fooling people by charging $ 1.01 by saying "Free Trial" of 5 Days.
Request your support and quick action with return confirmation to refund the fund to by bank which were already transacted (1.01$) and discontinue the membership without additional charges or fees and hidden terms and conditions.
As I see in confirmation mail that you are going to charge "recurring transaction" in the confirmation mail. I am shocked...! Please also make sure and give surety to me that you will delete all my account information from your database and no transactions shall be made.
This website took my money from my CC account for nearly a year before I noticed the error. When I contacted them with a representative of the CC fraud unit, they agreed to refund part of the money to my account, but said they would have too send me a check for the last repayment of $29.95. The check finally arrived, but when I deposited it in my credit union, it was denied payment as a "frozen/locked account". Not only did I not get the 29.95, but I was charged a $20 fee for the returned check. I have taken this matter up with our state's Attorney General and will seek advice from the Post Office regarding violation for Federal Mail Fraud laws.
Checked my bank info online and there was a charge for 40.00. Im freaking out thinking someone has my info, sure enough Donna play. I thought to myself, signed up for this well playing a game on my phone. Out of lives fill this free trail out and get more lives. Hit fill all and gave my account info... FREE TRAIL>>>>>>>>>. BULL$#*!.
Dear Scott S.,
Thank you for contacting us. There is indeed a 5-day free trial which has no fees attached. However, if the trial is not cancelled within the 5-day period, the account will upgrade to a monthly subscription, and fees will be incurred. Having said that, we would be happy to review your account in an effort to have the issue rectified. Please send en email to support@donnaplay.com as soon as possible.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Lead to it via an academic website, felt uncomfortable with it asking for credit card for a free trial so I made a virtual card, after 15 minutes of no confirmation email I cancelled the account and deleted the card and my account says they withdrew $1 for a "free trial". Glad I made the virtual card first because this site needs to be taken down.
First, I signed up to read a book that they said they had. So I did, then turns out they don't actually have it after you sign up.
Second, you get a 5 day trial, but it can take up to 3 days to cancel your account, so it's a 2 day trial.
Third, you can pay $1 for an express cancellation.
Dear Bob F.,
Thank you for reaching out to us. As we utilize affiliate marketing, it appears as though our available content was misrepresented by an affiliate. If possible please provide us with the link where you saw the book being advertised. We will investigate and rectify the situation.
Accounts can be cancelled at any time without charge by sending the request to us via email at support@donnaplay.com. Alternatively, our customer support center can be reached 24 hours daily, 7 days weekly at 1-888-983-0264 or 1-646-328-5024.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Donna play is an untrustworthy website that just charged my bank card $25.65 for just signing in.
Do not sign in or try to make any step in this website.
This website should be reported, and shutdown.
Dear Edwin B.,
Thank you for your post. Donnaplay.com is a legitimate multimedia website. We need to review the account in order to know the reason for the charge you received. A private message will be sent to you requesting information which would allow us to locate the account. Please accept our apology for any inconvenience caused.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
I wanted a free trial for 5 days they charged my credit card as soon as I had put the number in so clearly there is no free trial if I have already paid
This scam website needs to be shut down as they are just ripping people off
Dear Steve S,
Thank you for informing us of this. Donnaplay.com is a legitimate website. If a charge is posted to the account during the free trial, this means the member made a purchase on the website as there is no charge for the free trial. Kindly call our toll-free number at 1-888-983-0264 for US and Canadian customers or 1-646-328-5024 for International customers (Available 24/7) to have your issue rectified. Apologies for any inconvenience that may have been caused.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Don't give them your Credit Card details!
I was transferred to their CCard page from autonomia.co which has technical manuals for cars you can download for free if you confirm your address through your credit card, no charge just for information they said.
Now I am supposed to be a member and cant even cancel as all their links of support and cancellation just go back to their home page.
This site is a scamming site. I have never once signed up to this site. Noticed money had been taken so changed my bank card and surprise $#*!ing surprise yet another transaction. I am taking this matter to the police now
Tried to watch a livestream. The link came from a legitimate source. Preseed the 'free trial' etc. Immediately You Tube stopped the link! I noticed a £2.95 on my credit card and had it stopped straight away. I never use my credit card, so only 6 weeks later did I notice they continued to take separate transactions of £2.95 and £7.95 each month from my card! Absolute fraudsters!
Charged for free trial ask for supervisor and get voice mail... This site is a scam! Should of checked it out but trusted it since it was linked to you tube... Note taken and will pass around
I have been being charged 19.96 since April and I honestly dont know. Why I would like all my money to be reimburse. Due to me never signING up for anything. I'm definitely having a problem with this am not happy
Dear Quita R.,
Thank you for contacting us. I would be happy to rectify this issued and thus, I have sent you a private message. Please accept my apology for any inconvenience which may have been caused.
Regards,
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I only signed up to the site because it directed me from putlocker they said it was free next thing i have emails and sms saying im being charged for things i never committed to. Theres a reason why people dont trust online sites please remove my account and delete my details
Dear jihad C.,
Thank you for contacting us. In order to assist you, I will send you a private message requesting information to verify the account in our system.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I only signed up to the site because it directed me from putlocker they said it was free next thing i have an email saying im being charged for an upgrade i never committed to. Theres a reason why people dont trust online sites please remove my account and delete my details
Dear Chris C,
Thank you for reaching out to us. I will send a private message for your account information to further assist you.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I've been billed twice by this site so far as I can see despite the fact that I've not once visited nor heard of it. Each time there was around $7.50 taken from my bank account and I really need that money back as I'm currently between jobs and have bills to pay. Please give my money back
Edit: I went through my bank account and I've had $29.57 taken from me over a few months. Not happy, I want it back ASAP
Edit 2.0: Sent an email explaining the situation and received a response almost immediately telling me that my apparent membership has been cancelled and that I'll be getting a full refund. Needless to say my moods been lifted
Dear Courtney C,
Thank you for reaching out to us. I'm glad that you contacted our support team and your issue was rectified.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
They have been charging me approx $25 a month for months on an unused card. It was only chance that I even checked it on-line. CC company going to try and stop payments and get my cash back. However, I later found an email address on-line for cancelling but as I don't have a customer number I didn't know if I could cancel. Given two stars because even without a customer number DonnaPlay have cancelled for me (hopefully). I would like my money back too now. Been paying since at least February 2016 but my CC statements on line don't go back any further. I don't ever remember giving my details (I am not a gamer, never have been!) and they can't tell me how I got signed up:-(
Dear Maureen V,
We're sorry to hear of this. Please call our toll-free number at 1-888-983-0264 for US and Canadian customers and 1-646-328-5024 for International customers (24 hours, 7 days a week) and an agent would be more than happy to assist in rectifying the matter for you.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Guys
Please be aware of this fraud site.In the last 2 months, auto deduction of money has been happened from my bank account. Ironically i have never visited the site. Now i am blocking my card and looking at legal options
Dear Tarun P.,
Thank you for contacting us.
I apologize for any inconvenience which may have been caused.
Please check your inbox for further details on how we can resolve this issue for you.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I am so glad I came to this site before I signed up for this. I was about to put my credit card number in, but I decided to look at reviews quick to make sure that it was legit. The Donnaplay rep almost always seems to answer with the same reply not personalized at all, and never seems to really be sorry or surprised at all these charges. Please answer me this question donnaplay: How can you say you are a legitimate site who does not scam people when you have 0 positive reviews and every single review is negative?
Dear John O,
The legitimacy of our website does not depend on reviews. All our content is licensed and legal for distribution and use. We have many users that do not leave a review because they are too busy enjoying our great service. As this is a public forum, user information is not discussed on here for all and sundry to see as each membership is different and the information is private. Personalized responses are done in private.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I am still wondering what Donna Play really is. I have no recollection of ever signing up for anything with a business that does movies and gaming. I must have given personal info on some kind of website to "trial" something. I cannot, however remember doing this. I noticed several credit card charges over 2 months. I called in when I found the website and they are refunding all the money. I am still puzzled however as to how they managed to get my personal information.
Dear Marian D,
Donnaplay.com is an online multimedia website, which provides books, games, movies and music. For an account to be created, information is manually entered into our website.
Glad to hear you called and are being refunded.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I signed up for the free free trail and was told I would not be charged anything... was charged NZD1.41 and then NZD48.53 for something I have never even used. Had no idea what the charge was so had to cancel my credit card... super dodgey!
Dear Claire M,
Thank you for taking the time to contact us. For a charge to be made on to an account, the member would have made a purchase on the website. Kindly call our toll-free number at 1-888-983-0264 for US and Canadian customers or 1-646-328-5024 for International customers (24 hours, 7 days a week) and one of our friendly agents will locate your account and inform the reason for the charges and rectify your issue. We apologize for any inconvenience that may have been caused.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Overview
DonnaPlay has a rating of 1.2 stars from 230 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DonnaPlay most frequently mention credit card, free trial and bank account. DonnaPlay ranks 326th among Movie sites.
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Dear Gaurav D,
Thank you for contacting us. If you were charged $1.01, that means a purchase was made on the website, as there is no fee attached to the free trial. There is only a recurring charge if the free trial is not cancelled on or before the final day of the trial and the account is upgraded to the monthly membership.
You will be contacted for your account information for us to locate your membership and assist with the issue you are having. We do apologize for any inconvenience that may have been caused.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com