DonnaPlayReviews 230
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DonnaPlay Reviews Summary
DonnaPlay has a rating of 1.2 stars from 230 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DonnaPlay most frequently mention credit card, free trial and bank account. DonnaPlay ranks 314th among Movie sites.
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I was charged not once, but 4 TIMES for $1.01 and I didn't even use my free 5 day memebership because it was false advertisement. I DEMAND A REFUND OR I WILL BE CONTACTING THE BBB. I literally made the account and cancelled it within 2 minutes. Reference number: 083-*******374.
Kidding? There is no company getting a cancellation fee.
Reference Number: *******
Dear Jason Y,
Yes we do have a cancellation fee. A cancellation fee is only incurred if a member agrees to use the express cancellation service. A member may cancel free of charge via the phone or sending an email.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
I was searching a book on internet an then an advertisement about donnaplay.com appeared on my browser. It said one month free trial so I created my account. I was asked for giving all my debit card information. When the process was finished I did not receive any email confirmation despite the website said my sign up was successful. I tried to login but I could not. Supposedly my account does not exist. I emailed donnaplay to know what was going on and cancel my account but no response of them. I want to think nothing is going to happen but with all these bad reviews I do not trust that much. Any help?
Dear Julia M,
We're sorry to hear of your experience. A confirmation email is sent upon sign up. It may have been filtered into your junk/spam folder if you didn't see it in your inbox. For assistance with your issue of not being able to access your account, please call our toll-free number at 1-888-983-0264 for US and Canadian customers and 1-646-328-5024 for International customers (24 hours, 7 days a week) and speak to one of our friendly agents.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
THIS MORNING: 8/29/16, - Website donnaplay.com advertises FREE CONTENT, then once in, they promise 5 days trial. Once in, they did not have the content they showed me they had before I signed up. I cancelled immediately. Had to go through a song and dance to get it done. Then 24 hours later they send another e-mail new terms much cheaper. They have a "continue" button when clicked nothing happens. It does state, if the continue button does not work put this link into your browser. I did. Turns out that by clicking on the link it is an automatic re-buy, but this time they immediately charged me $9.99. I spoke to a rep/agent, who kept saying the same thing I owe 10 dollars, I told them not to touch my account. They kept to the script. Finally they said I would be refunded the money but it could take 21 days. I am not a happy camper, and after reading the complaints here I now have to worry about them charging my account ad nauseum.
UPDATE: SAME DAY. AFTERNOON.
Received a call from my bank, telling me that they froze my card, as there appeared to be a suspicious activity. They informed me that DonnaPlay not only tried to charge the full fee for the earlier charge this morning, BUT THEY HAD ALSO ATTEMPTED TO CHARGE MY CARD THE DAY BEFORE, ALTHOUGH THEY TOLD ME THEY WOULD NOT, SINCE IT WAS FREE FOR FIVE DAYS.
I am keeping this financial institution... d :o)
Dear Saevar P,
We're glad to know you spoke with an agent and your account was rectified. If possible, please send us the links of the site you saw the ad on. We use affiliate marketing, so if an affiliate is advertising our service improperly, it's important for us to know and deal with accordingly! We apologize for any inconvenience that may have been caused.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
PUT IN THREE DIFFERENT CREDIT CARDS, ALL SAID COULD NOT BE AUTHORIZED, THEREFORE NO ACCOUNT WAS CREATED. NOT TRUE. PULLED MY STATEMENT, AND TWO OF THEM INDEED WERE CHARGED. THEIR "CALL CENTER" IS A THIRD PARTY COMPANY THAT WON'T EVEN GIVE OUT THEIR BUSINESS NAME. DONNAPLAY IS A COMPLETE FRAUD. I WILL BE REPORTING THESE PEOPLE TO THE FBI INTERNET CRIMES DIVISION, THE FEDERAL TRADE COMMISSION, AND BBB. DO NOT GIVE YOUR PERSONAL INFORMATION TO THESE PEOPLE!
Dear AMANDA W,
Sorry to know you feel this way about Donnaplay.com, however you may rest assured Donnaplay.com is a legitimate company. If the card was not authorized, what you are stating was a charge, may have been a pre-authorization hold used for validation.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
I signed up free trial because I wanted to download the file, only to find that the website did not have such a file after signing up. Cancellation cost $1. Thank you to be generous enough to make the cancellation charge an affordable $1, not $999. I suggest increasing the cancellation charge to $999 - a much more profitable business, isn't it?
Reference Number: *******
Dear Young L,
Thank you for reaching out to us. Your account has been cancelled and the cancellation fee of $1.00 was refunded. A cancellation fee was incurred because the account was cancelled via the expressed method on the website. Please note that accounts can be cancelled without charge by sending the request to us via email or by calling our customer support center. Confirmation messages were sent to you via email.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
I noticed a $2.01 debit taken out of my checking account and I have no clue who you are? I just googled to see who DonnaPlay was?
Dear Rose M,
Thank you for reaching out to us. Donnaplay.com is a multimedia website which provides members with unlimited access to music, movies, books and games. As you've received a charge from us, I would be happy to investigate the specific reason for the charge and resolve this issue. I will therefore send you a private message. I apologize for any inconvenience which may have been caused.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
I do not recognize a debit dated on 26.07.******* regarding services offered by your site i have never received. I would like a refund. The amount concerns 11.95 euros
Dear MARIA G,
Thank you for reaching out to us. Kindly call our toll-free number at 1-877-747-0005 for US and Canadian customers and 1-302-722-4141 for International customers (24 hours, 7 days a week) and inform one of our friendly agents, to have your issue rectified.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
I just cancelled my account but you guys took out 1.32, that is unacceptable and pure lies that you say cancellation requires no fee, i need that money back. If you guys don't do that there will be consequences
Dear Ben y,
We'd be happy to assist you. Please call our toll-free number at 1-877-747-0005 for US and Canadian customers and 1-302-722-4141 for International customers (24 hours, 7 days a week) for us to access your account to state, the reason for the charge and take action on the account.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
They have been charging me approx $25 a month for months on an unused card. It was only chance that I even checked it on-line. CC company going to try and stop payments and get my cash back. However, I later found an email address on-line for cancelling but as I don't have a customer number I didn't know if I could cancel. Given two stars because even without a customer number DonnaPlay have cancelled for me (hopefully). I would like my money back too now. Been paying since at least February 2016 but my CC statements on line don't go back any further. I don't ever remember giving my details (I am not a gamer, never have been!) and they can't tell me how I got signed up:-(
Dear Maureen V,
We're sorry to hear of this. Please call our toll-free number at 1-888-983-0264 for US and Canadian customers and 1-646-328-5024 for International customers (24 hours, 7 days a week) and an agent would be more than happy to assist in rectifying the matter for you.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Just got a charged on my account from DonnaPlay in Georgia for $112.69 and them one from a Gas Station in Georgia as well. Not sure how this came about but i want a refund for you people. I live in Florida and this was charged in August 17th.
Dear James J,
Thank you for reaching out to us. To have your issue resolved, please call our toll-free number at 1-888-983-0264 for US and Canadian customers and 1-646-328-5024 for International customers (24 hours, 7 days a week). We apologize for any inconvenience that may have been caused.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Charged me S$24+ for a membership that i did not want. Did not even informed me before charging me when the trail period ended and also after charging me. I only discovered i was charged when i checked my bank balance. Said it was a free trail but i was charged S$1 for it.
Dear nisa a,
Regarding the charge, you may send an email to support@donnaplay.com to have your issue rectified. A 24 hour trial reminder is sent to all members informing them that their trial is about to expire, so they have the option to cancel if they do not wish to extend or upgrade to the monthly membership after the trial period ends.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
I dont want membership and i joined it as a part of free trail. But they charged me with 3.95 dollars. This is such a fraud. Please return the money back
Dear Nikitha k,
Thank you for taking the time to contact us. As you received the charges, kindly send an email to support@donnaplay.com informing of the issue and an agent would be happy to rectify the matter for you.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
I cancelled my account in February 2015, money has been coming out monthly since February 2016. My sons account was hacked which included details of my credit card. Donnaplay.com has refunded my money. I recommend tighter security for your website. The gentleman I dealt with was thourough and professional even though it appears they are having a bit of a rough time. Best of luck.
Dear Rebekah D,
Thank you for contacting us. Sorry to hear you feel this way about us, as we always strive to offer a high level of customer service to our valued members. I will send you a private message offering further assistance with this matter. I sincerely apologize for any inconvenience which may have been caused.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
O % fees they had mentioned but they charged 290 rupees in my account. Please refund and cancel my account.
Dear Divakar M,
Thank you for reaching out to us. Kindly send an email to support@donnaplay.com and an agent would be more than happy to assist.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
A downloaded what was supposed to be a Technical Document for this site back in May.
The document was not what I was lead to believe based on the preview and a waist of $41.70 and to top it off, I discovered today that they have been charging my MasterCard the same amount monthly as a "Members Fee" when I have not downloaded any additional documents from this site.
Dear Knut G,
Thank you for bringing this to our attention. If you are receiving the monthly members fee, that means your account was not cancelled on or before the trial period came to an end. You'll be contacted via private message for your account information to advise you better.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
The account nots working, haven't used it even once and your taking my money for couples months now like * Can't even delete the membership account taking £7:00 for what? Refund it.
*Language redacted by admin
Dear Regina Z,
Thank you for informing us. Apologies for any inconvenience caused. We sent you a private message to resolve your issue.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Hello
Why do I got charger when I don't even pay for the membership? I want to delete my account and a refund.
Dear Hiero J,
Thank you for reaching out to us. Please be advised that if you received a charge from us, this means that an account was created via the website using your information. However, I would be happy to assist with the cancellation and refund. I will send you a private message.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
5 stars for your crass attitude and actions.
Robbed by www.DONNAPLAY.com - *******5024
Somehow, for the last 5 months: April, May, June, July and August 2016) Donnaplay has taken unauthorised money out of my bank account. The monthly amount of £6.95 per month which brings it to the total of £34.75.
I repeat with knowledge or permission - this is theft.
I want you and you need to put my money into my bank account immediately.
I am forced to give a rating before this review is accepted. I have to give one star - which is meaningless...
With strong - best wishes.
Dear Ayse H,
Thank you for bringing this matter to our attention. We are sorry to hear about these unauthorized charges and sincerely apologize for any inconvenience which may have been caused. Kindly send an email to support@donnaplay.com to facilitate a timely investigation and resolution of this matter.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Gostaria de cancelar qualquer assinatura e se possivel meu dinheiro de volta pois nem sei oque e esta empresa e oq oferece.
Dear Paulo S,
To have your membership cancelled, kindly send an email to support@donnaplay.com and an agent would be more than happy to assist you.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Google translated:
Caro Paulo S,
Para ter sua filiação cancelada, envie por favor um email para support@donnaplay.com e um agente seria mais do que feliz em ajudá-lo.
Saudações
Ashley Martin
Representante de Atendimento ao Cliente
https://www.donnaplay.com
From the business
Enjoy our classics collections in the 21st Century. Donnaplay all-encompassing and fully optimized classical media library offers diverse genre and title. Sign up today!
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Dear Brooke S,
Thank you for reaching out to us. Kindly check your email for confirmation.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com