I canceled and the test and came charging two different values and I did not even use them I want to take my card from your site and give me back my money
29.05.2018 DROOLPLAY.COM *******024 GB R $ 3,77
29.05.2018 DROOLPLAY.COM *******024 GB R $ 11.11
After emailing you about ending my subscription, since I was not informed of the monthly purchases or charges UNLESS I purchased an item, I was still charged a fee of $2.95 and $29.95. I signed up and put in my credit card information once I read that I will not be charged unless permission otherwise or I purchased a membership, etc. I would kindly like a refund.
I don't even know how I ended up being charged from Donna play. I didn't even know what Donna play was until I googled it. They have charged my account every month for 29.95 and then when I called to say I wanted a refund, the lady was horribly rude! And she told me I could only get 59.00$ back! No! I will take this further, and I will get my money back! I advise everyone to never put your card information in!
Dear Briana W,
Thank you for taking the time to contact us.
I apologize sincerely for the rudeness you experienced.
I will send a private message to look further into the matter of the charges to rectify it for you.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
Hello! I did sign up with this website a few days back. But you have charged me 90$ for no reason at all. I would like a refund for atleast 65$ before I go further with this case. I know about the 5 day "free-trial" period, and after that you pay 35$ but this, 90$!?
- Regard, Jonas
Dear Jonas B,
Thank you for contacting us.
I will send a private message for your membership information to rectify the matter for you.
Looking forward to your reply!
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I signed up free trial because I wanted to download the file, only to find that the website did not have such a file after signing up. Cancellation cost $1. Thank you to be generous enough to make the cancellation charge an affordable $1, not $999. I suggest increasing the cancellation charge to $999 - a much more profitable business, isn't it?
Reference Number: *******
Dear Young L,
Thank you for reaching out to us. Your account has been cancelled and the cancellation fee of $1.00 was refunded. A cancellation fee was incurred because the account was cancelled via the expressed method on the website. Please note that accounts can be cancelled without charge by sending the request to us via email or by calling our customer support center. Confirmation messages were sent to you via email.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
I have never used Donnaplay and have had money taken out of my account! Disgusting! I want a full refund and guarantee that you will delete my details. Please contact me to arrange or I will go to trading standards
Dear Sam S,
Thank you for reaching out to us. You will be contacted via inbox on this forum to have your issue rectified.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I wanted to read a book online that they said they had. The website said my credit card details were used to verify who i was. It was supposed to be a free membership. I was charged $15 and when i cancelled straight away they charged me $10 for a premium account. Then they charged me $1 to close the account.
Do not use.
Dear Chris S,
Thank you for informing us of the issue. As you stated you were under the free membership but received a charge, I will send a private message to have this resolved. I do apologize for any inconvenience charged.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
Plz plz cancel my account... i registered it a month ago which said free trial bt still it charged me 5 Newzealand dollars and just yesterday there was a deduction of 35 USD from my account again. I seriously have no idea what is that for... i need my money back... u r frauds... i can file a case against you as i can see many people are disappointed with ur unusual behaviour.
Dear Sohel k.,
Thank you for reaching out to us. I will send a private message requesting information which would allow us to cancel the membership for you. I sincerely apologize for any inconvenience caused.
Regards,
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
Never heard of Donnaplay.com, but several months now automatically EUR 30,95 gets taken from my bank account via my creditcard. I want my money back ASAP! I need a refund... quick. How is this even possible?!?
Dear Tim v,
Thank you for taking the time to contact us. I'm sorry to hear of this. For an account to be charged, information was manually entered into our website to create a membership. I will send you a private message to resolve your issue.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I have never used Donnaplay and am seeing it appear on my statement. Total scam. I would like to get my money back and would like to talk to a representative who can help me get rid of this mess. Thank you.
Dear Reid H,
Thank you for contacting us. To speak to a representative, please call our toll-free number at 1-888-983-0264 for US and Canadian customers and 1-646-328-5024 for International customers (24 hours, 7 days a week).
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
I just cancelled my account but you guys took out 1.32, that is unacceptable and pure lies that you say cancellation requires no fee, i need that money back. If you guys don't do that there will be consequences
Dear Ben y,
We'd be happy to assist you. Please call our toll-free number at 1-877-747-0005 for US and Canadian customers and 1-302-722-4141 for International customers (24 hours, 7 days a week) for us to access your account to state, the reason for the charge and take action on the account.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
These guy are super scammers stay away from them, don't trust their misleading adds. I got subscribed accidentally hoping to enjoy their 5days trial service unfortunately they charged me 2.9usd two days later i came to check the reviews and got shocked by so many people complaining. Then I decided to cancel my trial subscription i found a link telling me cancelling confirmation have to take 3 days or more depending on the que of my request, and they asked me to pay more money to my issue to be solved. So please don't subscribe guys!
Dear Oscar M.,
Thank you for contacting us.
I am sorry to hear that there was a charge on the account.
I sent a private message requesting your account details, as this would allow me to review the account and resolve the issue in a timely manner.
Regards,
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I was looking for e-books and the only site I could find that had it was this one. I signed up for a free trial, stupidly with my bank details as I trusted them - the book was suddenly not on the site, I searched and searched again so left and thought nothing more of it.
Today, I check my bank and they have taken £6.95 - I have not even been back on the site and used their service, let alone agreed to a paid subscription. I want my money back.
Dear Paul B,
Thank you for taking contacting us. I do apologize as the media you were searching for was not available on our website. You would have received the charge as you were required to cancel the membership to avoid the upgrade. To have the issue rectified, kindly send an email to support@donnaplay.com and an agent would be happy to assist.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
Scam stay away, not sure how iv been charged for this as did not give any authority for any payments. I want a fefund. Can't even find any emails from you confirming anything with you guys. Please contact me and refund me before and take this further.
Dea Lee C.,
Thank you for contacting us. Please be assured that our website is legitimate. I will send you a private message requesting information which would allow me to resolve this issue.
Regards,
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I dont know how they got my card information. They charged me 3 times already and it is totally a scam! Never register with their site and never used their service. I want full refund and remove my account information immediately!
Dear Sun,
Thank you for contacting us. Accounts are created by potential members via the website. As you have indicated that you did not sign up but received charges, I will send you a private message in order to resolve this issue.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Hello,
We dont need the service from donnaplay. My wife accidentally registered for membership. Please cancel the membership with immediate effect. Sorry for the inconvenience. Thanks
Ref. Number: 0832-*******772
Dear Magdalene S.,
Thank you for reaching out to us.
Kindly send your cancellation request to us via email at support@donnaplay.com and one of our agents would be happy to assist.
Regards,
Ashley Martin
Client Service Representative – Donnaplay
https://www.donnaplay.com
They said i am able to use 3-free trial for the account, but they did not say they are going to charge for 40 dollars for the membership, and they are automatic steal my money from my account without any notice. The worst company ever. F***. Fraud site.
Dear Jenny M.,
Thank you for contacting us. There is a 5-day free trial which has no charges attached. To avoid charges, the account must be cancelled on or before the fifth day of the free trial. This information is provided on our website. However, I would be happy to rectify this issue. I will send you a private message.
Regards,
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
Just got a charged on my account from DonnaPlay in Georgia for $112.69 and them one from a Gas Station in Georgia as well. Not sure how this came about but i want a refund for you people. I live in Florida and this was charged in August 17th.
Dear James J,
Thank you for reaching out to us. To have your issue resolved, please call our toll-free number at 1-888-983-0264 for US and Canadian customers and 1-646-328-5024 for International customers (24 hours, 7 days a week). We apologize for any inconvenience that may have been caused.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Just 8 days ago i signed up for a free account with my visa information. I was charged 20 US. What for do not know. What do know is i will be filing charges through my bank. I am trying to cancel my account but link to do so has mysteriously disappeared. I want my money back now and my account canceled immediately. Wendy Hutson
Hello Wendy H.,
Thank you for taking the time to share your experience.
I have sent a message to you requesting information which would allow me to resolve the issues you highlighted.
I look forward to your response.
Regards,
Ashley Martin
Client Service Representative – Donnaplay
https://www.donnaplay.com
Hi
Saying that they will refund $16.50 in my account is not enough. Please I want all my money back. I checked my account donnaplay has taken my money for no reason
29 Jan 2016 =$23.80
01 Mar 2016=$23.03
30 Mar 2016 =$21.99
28 Apr 2016 = $21.45
28 May 2016=$23.00
Total=$113.27 AUD
I'm not happy with that, I want all my money back and I don't want it to take more money
Dear raghad a,
Thank you for contacting us. I will send a private message for information to cancel the membership for you.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
Overview
DonnaPlay has a rating of 1.2 stars from 230 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DonnaPlay most frequently mention credit card, free trial and bank account. DonnaPlay ranks 326th among Movie sites.
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Dear Jordan C,
The $29.95 is the monthly charge which is only charged to an account if the trial was not cancelled on or before the 5th day of the trial. To have your issue rectified, you will be contacted via inbox.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com