I recently cancelled the account because I never signed up for it and never used it. I don't know how you got my information, I want a full refund! This is fraud
Saw this on Facebook went on the link, wanted to see Jungle book, had to give card detail, no charges free 7 days. Went through all that... No Jungle Book film... please cancel me.
Dear Maxina V,
Thank you for taking the time to contact us. I do apologize for the unavailability of the film. I will send a private message to cancel the account for you.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
How did you have an access to my credit card? I don't remember signing up for you. Please refund my money! You have been billing be $2.95 for 5 months now!
Dear Joyce G,
To create an account on Donnaplay.com, information is manually entered into our website. A private message will be sent with your account information to further assist.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Yes I seem to be charged for services that I am not using or receiving. I signed up as they stated that the site was free... how do I unscribe? Thanks Veronica
Dear Veronica Q,
Thank you for contacting us. To unsubscribe, kindly send an email to support@donnaplay.com and an agent would be happy to assist. I do apologize for any inconvenience caused.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I just noticed a $19.99 charge on my credit caex today, and i didn't order anything from them!
I suggest they put my money back. Or this ill go a little farther!
*profanity redacted by admin
Dear Jo R,
Thank you for contacting us.
I'll send a private message to further assist you.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I WANT MY MONEY BACK I HAVE EMAILED YOU SO MANY TIMES NOW YOU WON'T EMAIL ME BACK! YOU TOOK 5 PAYMENTS WITHOUT MY KNOWLEDGE. YOU KEEP SAYING YOU REFUNDED ME BUT ONLY 1 WENT THROUGH YOU STILL OWE ME 4 PLUS I WANT HARD EVIDENCE THAT YOU REFUNDED ME. AS MY BANK TOLD ME TO GO TO TRADING STANDARDS
Dear Chel S,
Thank you for reaching out to us.
I do apologize for the any inconvenience that may have been caused.
Kindly check your messages via this forum.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I was charged not once, but 4 TIMES for $1.01 and I didn't even use my free 5 day memebership because it was false advertisement. I DEMAND A REFUND OR I WILL BE CONTACTING THE BBB. I literally made the account and cancelled it within 2 minutes. Reference number: 083-*******374.
Dear Brooke S,
Thank you for reaching out to us. Kindly check your email for confirmation.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Please help, me stop taking money in my account, i really dont know about this, i dont order anything online. Please i want refund its about 33.95 euro.
Dear Marilou D,
Thank you for contacting us. We'd be happy to offer further assistance to find the reason for the charge. Kindly check your inbox.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Please Send Me back My Refund - When I signed up you said no secret charges. NO CHARGES PERIOD. So WTF am I seeing a deduction from my card I don't care how little or how big the amount. You people have no right. Send me back my money and cancel my account because I haven't even done anything and I am already being charged.
Dear Cierra S,
Thank you for taking the time to contact us. I do apologize as you stated you received a charge to your account. I will send a private message to resolve this issue for you.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I was just wondering how to cancel my account! I have been charged even though it say there would be NO charges! I am not even asking for my money back, just to cancel my account!
Dear Kellie E,
Thank you for contacting us. I will send a private message for information to cancel the membership for you. I do apologize for any inconvenience caused.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I made an account and it said no charges but today I got charged for it. I have NOT used it since and I made no international purchase. I want a refund.
Dear Andrew R,
Thank you for contacting us. I will send a private message for information to have your issue resolved.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
Y are u charging me all dat money if yall say its a free trial n i tried to cancel and it is there still... i need my money back and delete me plsssssss
Dear Christopher,
Thank you for contacting us. The free trial is absolutely free; there are no charges attached. As you have requested to have the account cancelled and refunded, I will send you a private message requesting information which would allow me to rectify this matter.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Never heard of or used your website.
You have taken:
£2.95
£1.00
£0.01
£6.95
In single instalments. I've had to cancel my card and would like reimbursed.
Dear Aileen M,
Thank you for contacting us. I would be happy to investigate and resolve this issue. Please see the private message which was sent to you via this forum.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Absolutely horrendous want account cancelled but no reply and have to give bank details absolute scam
Oh donnaplay.com you're a little snake aren't you. False advertisements, Billing people without their knowledge or consent. False pre-authorization charges(that you claim are holds)
And don't talk about the crap on your websites bunch of stupid no name stuff.
GUYS LOOK OUT THERE ARE SISTER SITES AS WELL SO DON'T LISTEN TO THEIR LIES. LIKE *, * CHECK THEM OUT IF YOU DON'T BELIEVE ME
AND OH ASHLEY MARTIN REPRESENTATIVE FROM DONNAPLAY.COM
DON'T COME UNDER MY POST UNTIL YOU GIVE YOUR REAL NAME CAUSE THAT SUUUUURE ISN'T IT
*Information redacted by admin
Dear Lennie B,
Thank you for taking the time to leave this feedback. We're sorry to know you feel this way about Donnaplay.com. I will explain some of the misconceptions you've listed, with the intention of providing clarification for you. Donnaplay.com is a legitimate website. We do not falsely advertise our services; we employ affiliate marketing to help advertise our services - this entails using affiliates to help us promote our site. If possible, please send us the links of the site you saw the ad on, so if an affiliate is advertising our service improperly, it's important for us to know and deal with accordingly! We do not bill customers without their knowledge or consent; the only way a member is billed is if they agree to make a purchase on the website or if the member's account upgrades, which they receive a 24 reminder email prior to the upgrade. A pre-authorization is a hold of $0.01 used for validation, which drops off the account in a few business days; this may be verified by your financial institution. If you require any further assistance, feel free to contact our call center at toll-free number at 1-888-983-0264 for US and Canadian customers or 1-646-328-5024 for International customers (24 hours, 7 days a week).
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
After I contact DonnaPlay by e-mail for the overcharge for my account at 7/28.
I got their response about the Refund for the overcharge at the same day.
And they even contacted me at siteJabber on the morning of 7/29.
My credit card history shows I got most of the refund at 8/3.
I thought they really care about their customer.
But to solve the overcharge problem, still it's better they improved the charging system asap.
Below is my previous complain about their system.
-------------------------------------------------------------------------------------------------------------------------
Damn DonnaPlay
Here is an e-mail content that I had received half year ago but I have a look at it till today! It's in my junk mailbox before.
"Your Free Trial Membership will expire on January 28,2016. Your Premium Membership will renew at $29.95 every month, Unless cancelled."
You SHOULD NOT extend my membership without my permission! I haven't even seen this mail for half a year!
Before I couldn't figure out why I need to pay 4.5 USD in my credit card bill every month till now. And you had charged me for 27 USD plus 1 USD maybe for the free-trial. STOP my membership and REMOVE my account RIGHT NOW!"
Dear JL,
Thank you for contacting us. I would be happy to assist. In order to cancel your membership, I need to locate the account. I will send you a private message requesting your membership information.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
I want a refund! I haven't used this website and you got ahold of my bank details? Just a little confused please put the $50 you took out of my bank back in and cancel any subscription you put me on!
Dear Tiara W.,
Thank you for contacting us. Details are entered manually by persons when they sign up for membership via the website. However, I would be happy to process the cancellation and refund, as requested. I will send you a private message.
Regards,
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I have been charged twice now and I have never used the site I had a free trial which I didn't use then I thought I had cancelled but still being charged. I have emailed you but with no reply
Dear Rachael J,
Thank you for reaching out to us. I apologize for the charges to your account and the tardiness in replying to your email. However, I would be happy to process your request. I will send you a private message. Please accept my apology for any inconvenience which may have been caused.
Regards,
Ashley Martin
Client Service Representative – Donnaplay
https://www.donnaplay.com
Like all of the rest of the people writing reviews i was charged $29.95 without any kind of noticeable warning, Can i get a refund! *******@gmail.com
Dear David K.,
Thank you for contacting us. Your account has been refunded, as requested. Please check your inbox for the confirmation message.
Regards,
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
Please i notice you have been taking money from me and i dont kmow why i dont remember having any deal with you guys. Please put an end to it and refund my money back please
Dear Charlottebaaba e,
Thank you for taking the time to contact us. To have your issue rectified, kindly send an email to support@donnaplay.com and an agent would happily assist.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
Overview
DonnaPlay has a rating of 1.2 stars from 230 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DonnaPlay most frequently mention credit card, free trial and bank account. DonnaPlay ranks 326th among Movie sites.
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- Miami, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kristen H,
Thank you for reaching out to us. I do apologize for any inconvenience that may have been caused. I will send a private message for your account information to have your issue rectified. Kindly check your inbox via this medium.
Regards,
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com