You have been hitting my account and i never used your site for any of my references, but the money is deducting from my account. Please cancel this transaction and put a stop to it.
Have never used this site, have £6.95 and a £1 taken i want a full refund and to make sure that it dont happen again!
How do i go about getting my money back?
Dear Laura G,
To rectify your issue we've sent you correspondence via your inbox. Looking forward to your reply.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Money has just been taken out of my account from a company I've never even heard of? And I'm pretty sure I didn't give them my bank details, I would like the money back
Dear Lauren P,
Thank you for reaching out to us. I'd be happy to assist in resolving your issue. Kindly check your inbox.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
PUT IN THREE DIFFERENT CREDIT CARDS, ALL SAID COULD NOT BE AUTHORIZED, THEREFORE NO ACCOUNT WAS CREATED. NOT TRUE. PULLED MY STATEMENT, AND TWO OF THEM INDEED WERE CHARGED. THEIR "CALL CENTER" IS A THIRD PARTY COMPANY THAT WON'T EVEN GIVE OUT THEIR BUSINESS NAME. DONNAPLAY IS A COMPLETE FRAUD. I WILL BE REPORTING THESE PEOPLE TO THE FBI INTERNET CRIMES DIVISION, THE FEDERAL TRADE COMMISSION, AND BBB. DO NOT GIVE YOUR PERSONAL INFORMATION TO THESE PEOPLE!
Dear AMANDA W,
Sorry to know you feel this way about Donnaplay.com, however you may rest assured Donnaplay.com is a legitimate company. If the card was not authorized, what you are stating was a charge, may have been a pre-authorization hold used for validation.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
I don't know how they had gotten my information to a card I ONLY USE FOR SAVING PURPOSES! I have NEVER heard of DONNAPLAY nor would I be interested in it... ESPECIALLY after reading so many TERRIBLE reviews. But for the fact that I randomly checked the balance to this 'hardly ever used' account to determine how great I've been doing with saving lately, I'd still be getting hit with $30.25/mo! I've been getting charged since February! I WANT EVERY SINGLE DAMNED PENNY of my $91.76 given back to me! I've already disputed it with my credit union and I better recoup every bit of it. I tried call to determine who may have gotten access to my info BUT OF COURSE, there are no live agents to assist you. Seems super shady and after reading all of the reviews, I'm convinced that they should just shut down.
Signed,
Angry As *
*inappropriate language redacted by admin
Dear Paula A,
Thank you for taking the time to contact us.
Our phone lines are working. Please call our toll-free number at 1-888-983-0264 for US and Canadian customers and 1-646-328-5024 for International customers. We can be reached 24 hours a day, 7 days per week.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I do not recognize a debit dated on 26.07.******* regarding services offered by your site i have never received. I would like a refund. The amount concerns 11.95 euros
Dear MARIA G,
Thank you for reaching out to us. Kindly call our toll-free number at 1-877-747-0005 for US and Canadian customers and 1-302-722-4141 for International customers (24 hours, 7 days a week) and inform one of our friendly agents, to have your issue rectified.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Please would you kindly put the money that you have taken out of my account back in as I did not give you my permission and stop making any further transactions, thank you! Would be much appreciated!
Dear Jasmine,
Thank you for reaching out to us. You will be contacted via private message to have your issue rectified.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
You charged me 11.95 Euros from my credit card? As i see you ve done it systematically with other people. I want my money back and don't charge me again. Thanks a lot
Dear Giannis P,
Thank you for taking the time to contact us.
I will send a private message requesting membership information in order to have your issue rectified for you.
Sorry for any inconvenience that may have been caused.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
Ok so I have NEVER visited this site. Never even heard of it! And SOMEHOW they had my BANK DETAILS and managed to take out money from my account! For some reason they only took out a tiny amount and put it back in but for gods sake they shouldn't even have access at all. This is just annoying and if anything else goes i WILL be contacting the police.
*inappropriate language redacted by admin
Dear Iona K,
Thank you for taking the time to contact us.
I will send a private message for details to look into the matter for you.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I have never subscribed nor downloaded anything from this site, still charged my account SGD25 per month... please give my money back. Otherwise this is stealing.
Dear Dean E,
Thank you for bringing this to our attention. As you received a charge, I will send a private message to further assist. I do apologize for any inconvenience that may have been caused.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
This is a fraud. Very disgraceful for your actions. Just checked my bank account and realised i was charged more than NZD 50 without my authority! I want my refund back
Dear Alif A,
Thank you for contacting us. I do apologize as you stated you received a charge from us. I will send a private message to further assist you.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I sing up for something compleaty diffrerent and found I was sinh uo on tis for 5 free days and immediately see it is was a fraud, they already make me pay. Now for unsubscribe they made me pay 0,99. I want a refund a make sure The do not make me pay anything.
Dear Silvia R,
Thank you for reaching out to us. Kindly send an email to support@donnaplay.com and one of our friendly agents would be resolve the matter for you. Sorry for any inconvenience that may have been caused.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
Just checked my bank account and noticed that money has been taken out of my account. I did not sign up for anything, especially nothing that i have to pay for. How do i stop this from happening?
Dear Courtney P,
Thank you for reaching out to us. I will send a private message for information to further assist you.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
HORRIBLE, POOR CHOICES, The site requires a credit card to sign up. The sign up steps say your card will not be charged. What they do not tell you, is the free service, is a 5 day trial. Then, yes, your card will be billed.
DO NOT SIGN UP unless you want to watch movies that most have never heard of.
Dear Eric e,
Thank you for reaching out to us. We require credit card information for validation purposes. The card is not charged if you sign up for the free membership. If you opt for the 5day trial, we do state in the terms and conditions as well as in an email upon sign up that if the membership is not cancelled on or before the 5th day the membership is upgraded and billed the monthly membership.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I have just noticed a charge on my bank account from DonnaPlay Com for $29.95. I have never even heard of this outfit. And how did you get my account information? Please refund my money. Kyle Beham
Dear Kyle B,
Thank you for taking the time to contact us. I will send a private message to locate the account to better assist you.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
You're taking money from my account without permission. I don't know what the heck this donnaplay.com crap is but I want my money back and all my info deleted!
Dear Christina C,
Donnaplay.com is an online multimedia website, which provided books, games, movies and music. You will be contacted via private message for further assistance.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Like everyone I was charged for a free trail and now I paid $34.95. I never once signed up to have a subscription this fraud.
I WANT TO BE FULLY CANCELLED! WHY AM I STILL GETTING CHARGED FOR THIS CRAP. I cancelled my account weeks ago and I'm still getting charged! DONT SIGN UP. THESE PEOPLE ARE SCAMS. THIS WEBSITE IS NOT LEGIT.
Dear Vanessa T,
We are a legitimate website. Once a membership was cancelled it is not possible to be charged further. As you stated you are being charged, I will send a private message to look into this for you.
Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I was redirected to your site for a rugby match live streaming and you billed my credit card incorrectly twice. I will search for you until I get my refund. You will pay me back!
R de Wet
Dear Rigard d.,
Thank you for contacting us. I will send you a private message requesting membership information which would allow me to review the account and resolve this issue.
I apologize for this inconvenience.
Regards,
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com
I am, somehow, paying to this scam company every single month. The amount is fairly small, so it is not easily detectable. I need this to stop - probably need another bank card!
Dear Heidi J,
Thank you for contacting us. Please be advised that Donnaplay.com is a legitimate company. You were contacted via private messaging for your account information.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Overview
DonnaPlay has a rating of 1.2 stars from 230 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DonnaPlay most frequently mention credit card, free trial and bank account. DonnaPlay ranks 326th among Movie sites.
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- Miami, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sharath p,
Thank you for contacting us. If you are receiving a charge on your account from us, a membership was manually created with your card information. To have this cancelled, kindly send an email to support@donnaplay.com.
Regards,
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com